Leadership and Management in Hospitality Industry

Travel and tourism management
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Table of Contents
Introduction......................................................................................................................................4
Task 1...............................................................................................................................................5
LO 1: Understand principles and practices of management behavior.............................................5
1.1 Compare different management styles..................................................................................5
1.2 Discuss leadership characteristics..........................................................................................6
1.3 Evaluate communication processes in selected businesses...................................................7
1.4 Analyse organisational culture and change in selected business...........................................7
Task 2...............................................................................................................................................9
LO2: Be able to review own potential as a prospective manager....................................................9
2.1 Assess own management skills performance........................................................................9
2.2 Analyse personal strength, weaknesses, opportunities and threats......................................10
2.3 Set and prioritise objectives and targets to develop own potential......................................10
Task 3.............................................................................................................................................14
LO 3: Be able to show managerial skills within a business and service context...........................14
3.1 Lead and motivate a team to achieve an agreed goal or objective......................................14
3.2 Justify managerial decision made to support achievement of agreed goal or objective and
recommendations for improvements.........................................................................................15
Task 4.............................................................................................................................................17
LO 4: Be able to create a career development plan for employment within a business and
services context..............................................................................................................................17
4.1 Explain how own managerial and personal skills will support career development...........17
4.2 Review career development needs, current performance and future needs to produce
development plan.......................................................................................................................18
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Conclusion.....................................................................................................................................19
Reference list.................................................................................................................................20
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Introduction
Leadership and management are two important aspects as far as effectively running an
organisation is concerned. The aspects incorporate several areas and expertise in the same is
essential to become a good manager and leader. The assignment considers the same. It compares
leadership and managerial skills of two organisations namely Marriot hotel and Intrepid Travels
and puts forward the effective one. Personal reflection and development plan is an essential
aspect to improve own performance. My experience of working as an Assistant Manager of
Clayton Crown Hotel, Leader of Frankie and Benny’s restaurant and Associate Human Resource
Manager of Marriot hotel London have been elucidated in the study.
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Task 1
LO 1: Understand principles and practices of management behavior
Introduction
I am working as a junior consultant of PKF Hotel experts. It is essential on my part to help the
organisation take up the proper management and leadership style. For the mentioned approach, I
have conducted analysis on two organisational namely Marriot hotel London and Intrepid travel
and compare their leadership and management strategies.
1.1 Compare different management styles
In the view of Raj et al. (2017), management refers to undertaking the responsibility of
administrating an organisation. It includes tasks namely setting strategies for the organisation,
coordinating efforts, accomplishing objectives and application of resources in the best possible
way. Different personalities have gone on to suggest different forms of leadership styles and
each finds application in dedicated areas. Mintzberg differentiated managerial roles into three
types namely decision, interpersonal and information roles (Mintzberg et al., 2017). Marriot
hotel in London follows the mentioned managerial roles. It has figure heads that perform the task
of visiting the dignitaries. Each department has leaders who perform the tasks of encouraging the
employees working directly under them. The liaison establishes contacts with the government
and trade organisation to maintain a smooth operation. Marriot is a big hotel and there are people
who monitor the performance. The spokesperson shares dedicated information with the
concerned people. The operations manager undertakes the task of dealing with tough situations
and help the people come out of the same. It acquires resources to accomplish required tasks.
The organisation has attained a smooth functioning by virtue of implementation of the mentioned
management style (Becker and Wang, 2016).
Elton Mayo’s theory on human relations established methods by which an organisation can
maintain effective human resource management. It opines that individual employee should be
noted as member of a group. The organisation should provide proper working environment and
salary to the employees. Views of informal manager have a strong influence on the behaviour of
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the employees. Managers should take care of social requirements of people (Trahair and
Zaleznik, 2017). Intrepid travel ensures proper human resource management in its
organisational procedure. It takes care of its employees’ basic requirements and ensures that they
get their salary on time. Social requirements are also met by the operations managers of the
organisation. The employees are provided holidays so that they are motivated to work
(intrepidtravel.com, 2018).
1.2 Discuss leadership characteristics
In the view of Rabbani et al. (2017), directive leadership refers to the style of leadership when
the leader instructs the subordinates as to what is to be done. The leader extends his work to
instruct the people how they are supposed to do the work assigned to them. He undertakes tasks
like initiating ideas, tasks, projects and rest responsibility of accomplishing the task on the
subordinate. He sets deadlines, standards and parameters of executing the task. The organisation
that encourages this form of leadership expects its people to work within the boundaries
stipulated by them.
Intrepid travel in UK follows directive leadership. The managers determine a clear
understanding of the accommodation providers, campsite, and transport facility and visitor
attraction areas. They decide the self-catering units, bed spaces, accessibility ratings and green
business procedures. The subordinates have to follow the ideas mentioned by the managers.
Tourism and hospitality is an essential sector where customer satisfaction is integral. Too much
change in the facilities creates confusion hence, the travel organisation determines the strategies
themselves and asks it to be followed by the subordinates. The people are encouraged by virtue
of motivation to excel in their work (intrepidtravel.com, 2018).
Cherry (2016) opined that Laissez-faire leadership style follows a non-authoritarian leadership
style. It extends limited authority and the leaders intervene only when necessity arise. It executes
least amount of control on the subordinates. Becker and Wang (2016) put forward that Marriot
hotel in UK executes laissez faire form of leadership. The organisation trusts its employees and
encourages them to put their best foot forward. The leader is welcomed to views from the
employees and intervenes when work does not progress in a desirable manner. Motivation is
provided by virtue of creating a learning environment in the organisation. Responsibility teaches
them practical aspects and enhances their performance.
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