Personality Traits, Communication Skills, and Conflict Management: A Self-Analysis

This document provides a self-analysis of personality traits, communication skills, and conflict management styles through various tests such as Big 5 personality test, Communication Skills test, Communication patterns test, Conflict handling styles, Emotional Intelligence test, Belbin’s team role and Learning style and SWOT test. It also includes incidents where the author faced conflicts and how they resolved them.

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1. Curriculum Vitae
Akram Fetyan Alsayed Al-Wardany
Career Objective

I have 11 years of experience in the information technology field
providing companies with technical solutions to support business goals.
Education 2000-2004
 B.Sc. in Computer Science, Faculty of Computers and Information,
Zagazig University, Egypt. 2000-2004
Certifications
 PMP PMP ID No. 1812424
 CCNA(R&S, Sec, Voice, Cyber Ops), CCNP(R & S, Sec) Cisco ID No.
CSCO11910409
 MCSE2003, MCSA2012 MCP ID No.
3816271
 CISA ISACA No. 1070812
 Server+, Security+, Project+ CompTIA ID No.
COMP001020427745
 ITIL Foundation v3
Work Experience
Riyadh Cement Company & Saudi White Cement Company
Network Supervisor Oct 2007 till now
 Install & Configure Active Directory, DNS, DHCP, GPO & WSUS.
 Configuring of Cisco and HPE products.
 Configure & Monitor FortiNet FortiGate 300D.
 Configure & Manage Avaya IP Office, McAfee EPO & Veritas Backup Exec.
 Managing, Administrating & Monitoring EMC Storage.
 Configure & Manage File Server.
 Data Center Operations supporting 20 HP ProLiant servers DL980 G7,
DL380 G8 & DL580 G5.
 Using R&M cat6a cabling infrastructure, R&M Patch Panel & Optical Fiber
cables.
 Using FLUKE networks for Testing, Monitoring & Analysis Optical Fiber
cables.
 Perform data center physical audits, and network switch/cable labeling.
 Plan, Design, Analysis and Implementation of Network Infrastructure.
 Operate & Monitor the network connectivity through the HQ & Plants.
 Manage Google Apps a suite of hosted communication & collaboration
tools (Gmail, Google Calendar, Google Talk, Google Docs, Google Sites).
 Troubleshooting all the problems facing the Users (400+).
 Document all work on Word, Excel & Visio.
 Manage & Monitor Access Control System.
 Manage UPS APC Smart-UPS VT 40kVA and Monitor Battery load &

attached devices.
 Manage Datacenter monitoring system AKCP sensorProbe8-X20 to
monitor Temperature, Humidity, Water Leakage and Smoke Detector.
 Ensure continuous delivery of IT services through oversight of service level
agreements with end users and monitoring of IT systems performance.
 Develop, track & control IT Department annual operating and capital
budgets.
Sara Corporation
Network Specialist Mar 2005 to Sep 2007
 Troubleshooting & debugging network-related problems, Technical support
to all users.
 Maintaining the disk images for new computer installs
 Maintenance of computer hardware and software that comprises a
computer network.
 Configure Cisco IP Phone.
 Keep availability of network resources HW/SW which include (Installation,
Configuration, Integration, Monitoring, Optimization, Troubleshooting,
Maintenance, and Auditing).
 Analyzing system logs and identifying potential issues with Computers and
Servers.
 Data Center 24x7 systems support.
 Support, coordination and oversight of datacenter shutdown and startup
efforts and other datacenter related maintenance activities.
 Managing the email system and ensuring the appropriate level of anti-
virus protection.
 Prevent unauthorized access to data and resources on the network.
 Performing daily tasks: Monitoring WAN/LAN, Antivirus status, Network
connection speed... etc.
 Evaluate new technologies and Implement IT Strategy, Policies &
Procedures.
 Monitor server’s performance for optimal operation.
 Manage software licenses and IT purchase components.
 Identify the different types of hardware and software that are required in
networking, deeply involved in the procurement of new hardware.
 Coordinating for all maintenance contracts with outsourcing companies
and ISP.
 Excellent knowledge of Data Center firefighting principles and practices.
Core Competencies
 Highly Self Motivated, Committed & Hardworking.
 Creative Thinking - Ability to look outside the box and develop new
strategies.

 Leadership - The ability to establish a team effort that promotes working
towards a common goal.
 Initiative combined with an analytical mind
 Willing to lean and acquire experience
 Able to work under pressure and deadline
 Responsible, Active, Patient and Creative
 Strive for perfection
Personal Information
Email ID: [e-mail] Mobile No.:
0500535199
Date of Birth: 14 April 1983 Place of Birth:
Saudi Arabia
Nationality: Egyptian Marital Status: Married
Languages: 1st language Arabic, 2nd language English with high proficiency.

2. Record section
This section consist of the tests that have been taken in order to understand the significant
personality traits that can help in the professional life in the future. The test that have been taken
are Big 5 personality test, Communication Skills test, Communication patterns test, Conflict
handling styles, Emotional Intelligence test, Belbin’s team role and Learning style and SWOT
test.
1) Big 5 personality test
The big five personality test tests the five main personality aspects that can help a person excel in
professional life. The test measures the important aspects are mind, energy, nature, tactics and
identity.
The score that I received in this test was 51% in terms of the mind considering
extraverted or introverted. The energy score was 58%. The nature score was 53%. The tactics
score was 65% and identity score was 51%. The personality type was found to be assertive
consul. The role type was found to be Sentinel.
Personality aspect Score
Mind 51%
Energy 58%
Nature 53%
Tactics 65%
Identity 51%

The results point to the fact that extraverted, observant, feeling, judging and assertive. The
consul personality type people are found to be popular among their peers and groups. The
consuls are the social creatures that thrive in social environments. The strategy that I have is
people mastery and it would help me to move forward in life (Macià and García 2016).
2) Communication Skills
Communication skills are the ways in which people interact with others. Communication
is the best possible means to let feelings, opinions, viewpoints and ideas known to the others.
Hence, especially in working environments this skill becomes very important. There are various
aspects that are intrinsically connected with the communication skills. Firstly, language and
language usage is a significant factor. Secondly, the understanding level of the individual is very
important. Thirdly, the individual needs to be an effective communicator if he/she can follow a
logical pattern of interaction. Communication skills become the pathways for providing effective
performances (Rahim 2017).
My own communication skills are effective enough to make me speak freely with my
peers, subordinates and superiors. I can communicate more effectively as I know the exact ways
in which one can effectively communicate with the others. My communication skills help me to
provide logical solutions to various problems. They are effective in connecting with the people I
come across.
3) Communication patterns
In any given organizational environment, communication patters are structures through
which communication can flow within any given organization. They create links through which
the various working teams can be related to the organization. Communication patterns help to
create better understandings between the groups in any organization. The patterns often govern

the responsibilities of the people within a given organization. They govern the people that are
responsible for finishing and supervising the various tasks. There are two main forms of
communication. When many people are providing information to one person, it is called the all
to one communication pattern. When one person is providing information to many people it is
called one to all communicational patterns.
My communication patterns have been seen to be at par with the required standards of the
corporate sector. My communication pattern score is 60/100. This signifies that I have significant
mastery in understanding communication patterns. Thus, I have significant knowledge about the
communication patterns.
4) Conflict handling styles
Conflict handling styles are styles through which various conflicts can be managed. Often
at workplaces conflicts can arise. They can give way to tensions between the conflicting parties
(Dlugoborskyte and Petraite 2016). This can in turn affect the relationships that can grow in the
workplace. Managing conflicts are important functions of the managers and this can be used for
growing essential workplace relationships.
Collaborating style has been found to be the style that best suits my conflict handling
abilities. In this style, one attempts to find solutions that can address the needs of all the parties
involved. My scores are provided below:-
Conflict management style Percentage
Team Up 40%
Compromise 20%
Pressure 20%

Run Away 20%
5) Emotional Intelligence
Emotional intelligence is the ability to understand people and situations. It is important as it
helps to assess various situations in terms of how it affects the people. People tend to react to
various situations in different ways. Emotional intelligence helps to understand people better and
create better scope for interactions between various groups of people. It helps to deal with
diverse number of people more effectively and in better ways (Chen, Chang and Lo 2015).
My emotional intelligence score is 120/200. This means that I have above average emotional
intelligence. I am able to connect more effectively with various people at a very personal level.
This gives me an essential outlook into solving various issues that can arise in the workplace
from time to time. I can identify empathetically with the need and wants of others. My EI helps
me to understand people and circumstances better.
6) Belbin’s team role
The Belbin test consists of nine team role behaviors that are necessary to become a high
performing team. In order to be effective in their work each team need to have at least 3 or 4 of
the nine categories of people. The nine types of people that are required are resource
investigator, team worker, coordinator, plant, monitor evaluator, specialist, shaper, implementer
and completer finisher. The Belbin test is effective in considering behavior of one person in view
of the behaviors of others. Hence, it focuses on the creation of an effective way through which
one can easily help their teams by becoming a member that can contribute effectively.

According to the Belbin test my results point out that I am between a teamworker,
coordinator and plant. This means that my essential strengths are cooperation, diplomacy,
maturity, goal setter, creativity and idea generation (Twardochleb 2017). I am a person that can
be the foundation of a given team. I can help any team perform well and improve their working
conditions. I can help in understanding the team and the situations within which it works.
7) Learning style
Learning style is an important factor in working environments. It helps to derive essential
knowledge in any given environment. There are various types of learning styles that can be
utilized in any given setting. Some of the most important learning styles are visual, aural, verbal
and physical. The visual style means that one is more inclined towards learning though images,
pictures and spatial aspects. Aural is concerned with sound and music. Verbal is concerned more
with using words and physical is through body, hands touch and smell (Karabeleski and Avdic
2018).
My learning style depends more on visual and physical. The test results suggest that I am
able to connect on a strong level. I can learn effectively by seeing and touching. This means that
I have the ability to be a good observer. I can observe and learn effectively (Marques et al.
2015). Additionally My ability to learn through the physical interactions actually help me to
create a holistic sense of learning and understanding that is not possible through any of the other
means.
8) SWOT analysis
Strengths

My strengths lie in my understanding of the people and situations. I am a social person
that thrives in social interactions. This helps me to be socially active and understanding of the
relationships that can exist socially between various people. I understand people and I know their
wants and desires in any given corporate environment.
Weakness
One of my weakness areas is in the area of analytical thinking and application. I have to
develop more analytical capabilities that can help me to understand future occurrence. Another
important weakness that I have is in regards to mentor people towards achieving better results for
themselves. I can help them identify their goals but am unable to provide any further personal
touches.
Opportunity
One of the important opportunities for me is to gain strong growth in the near future in
terms of leadership development. In the future there are many opportunities for me to provide
effective performances. My performance levels are important and I would like to become
effective in the work that I do.
Threat
One of the most important threats are lack of proper knowledge making me lose my
position in the given job role. Another important threat that I can face is being unable to gain on
my experiences due the inability to grow essential analytical thinking. The threat is significant as
it can have negative impact on my entire career.
3. Analysis section

a) Incident 1
One of the incidents that occurred within the workplace was in regards to my work role. I
faced a situation where I and my colleague came into conflict in regard to the work division that
was supposed to be done concerning a project. To resolve this conflict I had a long word with my
colleague in regards to the issues that were faced. In the end I was able to resolve the issue
through effective adjustment. I adjusted my work and convinced my colleague to make
adjustments on his behalf to effectively continue with the job. I and my colleague had to reach a
consensus in regards to the things that needed to be done. This required me to negotiate
effectively with my colleague to identify his issues. I identified that actual problems that he had
and created an effective way of coming to a mutually acceptable resolution. This actually helped
us to develop better relationships with each other and create an effective environment to perform
well.
b) Incident 2
In this incident my team faced a conflict issue where the people were unaware of the
goals that were needed to be set for the team in order to achieve our important goals. I took
charge of the situation and actually helped my team leader to assign specific goals and duties to
each of the members of the team. I helped my supervisors to identify the capabilities of all the
members of the team through my people identification skills. I was able to help both my team
members and superiors to create an effective environment for interactive problem solving
exercises. I helped to create an environment for mutual understanding between all the parties that
were involved.
4. Personal Development plan
Goal Action Plan Resources Deadline

Developing
Analytical skills
Developing strong
skills to understand
situations
Nurturing the ability
to understand any
given problem from
various situations
Nurturing analytical
abilities like
measurement,
mathematical skills,
ability to solve
problems
Communicate with
people that have
strong analytical
skills.
Joining development
courses that are
appropriate
Developing
relationships with
people with lot of
experience in the
field
Understanding people
with varied interests
in various subjects
Making use of
learning courses and
various other types of
resources
6 months
Developing
mentoring skills
Understanding the
concept of
mentorship
Evaluating people to
understand their
Learning about
mentorship from the
superiors.
Developing effective
mentorship skills
3 months

essential capabilities
Helping people to
grow and develop
into strong
individuals
Developing a strong
inclination towards
teaching people
Helping people to
achieve effectiveness
in their work.
through studying
various courses.
Developing
leadership skills in
the area of
mentorship.
Development of
strong connection
with the subordinates
Conflict management Developing ability to
understand various
situations.
Developing ability to
understand
conflicting
viewpoints
Developing ability to
judge people and
situations effectively
Nurturing the ability
to know the problems
Gaining proper work
experience
Gaining more
interactive freedom
with the management
Understanding
organizational
structure
Studying people and
situations effectively
Studying the
management
6 and a half months.

that can arise from a
given situation in the
future
decisions to
understand their
impact on the people
that are part of the
environment.

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