Knowledge Management System

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Knowledge Management System
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TABLE OF CONTENTS
Knowledge Management System........................................................................................3
Introduction..........................................................................................................................3
Part A: Research and analysis of findings.....................................................................3
The BTOPP Framework..............................................................................................5
Part B: Evaluation of the knowledge management system..........................................6
KM initiative.................................................................................................................6
Key recommendations for the use of the KM system...............................................8
Ethical and legal issues in capturing of data.................................................................9
Summary...........................................................................................................................9
References...........................................................................................................................10

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Knowledge Management System
Introduction
The knowledge management system is depicted as any form an Information Technology
system whose central purpose is collaboration improvement, using knowledge, locating the
sources, storing and retrieving knowledge (McInerney and Koenig, 2011, pp.1-96). Companies
and business managers can adopt any of kind of the knowledge management system that is
centred on technology to boost the level of awareness of critical factors that determine the
performance of a firm through sufficient data capturing, data management, and data usage while
upholding the ethical and legal considerations associated with data collection. Therefore, the
report seeks to examine the mentioned aspects by considering the case study of United Parcel
Service (UPS) concerning knowledge management system through research and analysis of the
organisation’s performance as illustrated in the sections below.
Part A: Research and analysis of findings
The goals of the United Service Parcel Organization is to grow its businesses by serving
the logistics needs of its clients while offering excellence and value in all its operations. The
company also aims to inspire stakeholders to do their best by creating opportunities for personal
development and success. However, the company is encountering the problems of developing
and growing information and technology systems to progress its competitive advantage in the
market. The problem is directly related to knowledge management due to the shortfall in data
capturing and usage. Additionally, the company experienced strategic difficulty in the means to
grow their air service business calling for concerns about whether to continue with astringent air
services from other suppliers or to obtain a different firm.