Manager Capabilities

This article discusses the skills and capabilities required for effective management, including communication, problem-solving, and negotiation skills. It also explores the challenges and solutions in managing teams and projects, with a focus on a case study of a mining company. Additionally, it discusses the importance of corporate social responsibility and the role of values in business.

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Running head: MANAGER CAPABILITIES
Manager Capabilities
Name
Institution

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Introduction
Dealing with the public and a large number of people in an organization is very critical to
any leader. Sometimes a leader requires making decisions that will affect the entire public or the
team he or she is working within the place of work. It is critical and crucial to realize that some
decisions may be agreed with by some members, while other members would totally disagree. It,
therefore, requires the leader to have high-level skills, starting from communication skills,
problem-solving skills as well as negotiation capabilities. Additionally, the leader should be
future-oriented, having the power to look into the problems or challenges that may arise and
construct possible solutions to those challenges (Alpander and Lee, 2015). Since many
organizations have big teams to work with, leaders should understand the various ways in which
they can keep their teams motivated and committed in order to achieve the intended goals and
objectives. Koper Resources Company (KRC) is a company with its headquarters in Australia
which deals with search and mining of underground resources. Following the request from New
Zealand government to explore its North Islands to explore the area and evaluate the quantities
of copper in it, assessing whether the amount is worth being invested in, I have identified two
critical issues that requires proper attention. This includes the local people, Iwi, who need to be
involved in the project and the National Park whose part of land needs to be used for this project.
Additionally, the relevant approaches that need to be put in place in order to manage the
organization's team will be discussed in this piece of work. Moreover, the values of the Maori
organizations that need to be practised, including possible challenges and their solutions will also
be discussed in this report.
Part A
Throughout my discussion with my group members, we were able to put across several

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ideas and evaluation concerning the topic at hand. The task at hand is very crucial and needs to
be evaluated with a high level of knowledge and keenness. In the Northern part of New Zealand,
there is a proposed guess of the availability of copper which can be mined in order to boost the
economic level of the country. however, the reliability of the reserves is not yet identified. There
is a great need to consider several factors which would affect the testing of the reserves. Firstly,
in our group discussion, we were able to highlight the fact that this is a profit-making project for
us as an organization. This project is not supported or managed by a Non-Governmental
Organization. This means that there was a need to consider the expenses that our organization
would incur in the entire project. Evaluation of the machines required, in accordance to types and
a number of workers needed to accomplish the testing. Other emergency situation also needs to
be covered. In case anyone in the site or in the processes and duties of the project, gets injured or
killed, there must be compenmsation. This was seen relevant since there was a need to identify
the insurance companies which are available in New Zealand as well as their terms and
conditions of compensation and payment of premiums. Additionally, there was a need to
understand the language of the stakeholders in order to ensure that a universal or a common
language is used for the purpose of ensuring good communication and understanding.
The group members suggested that there should be an advertisement made in order to
recruit new employees in the testing of the copper reserve. This would ensure that the number of
personnel is enough and that the work is completed in the shortest time possible. this would be
made after negotiating with the New Zealand government on the amount of pay to be given to
the company for copper reserve testing. However, I argued that there is a need to establish on the
number of personnel which is already present in the company, evaluating their qualifications and
effectiveness in order to ensure that no funds are wasted recruiting new personnel yet there is

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enough of them in the company. In addition, the group members argued that a good negotiation
needs to be incorporated in order to ensure that the pay is able to cater for all the expenditures
which are incurred in the company. This was a wise part since the main aim of the Koper
Resources Company was to make profits, implying that the amount of pay would be a key factor
to consider in order determining whether the company would accept to carry out the copper
reserve testing.
In dealing with the group members, we were supposed to have a common language,
which could be used for understanding each other. This is because the group members were not
native speakers of English. Their sentence construction even in an oral speech was a problem
and, therefore, there was a need to help them develop their language fluency and acquisition. The
main strategy in order to communicate with these Chinese people was to pay attention to
whatever they said since I knew a few of their words, combining this effort with observing their
body language in order to make sure that whatever they communicated I got it clearly. Their
experience in discussing issues relating to copper reserve test was imperative in making the right
decision or suggestion.
It was agreed that the project required a lot of time for it to be accomplished. This made
me think that there should be a well-planned schedule which should state the day of
commencement as well as the day of accomplishing the project completely. Additionally, the
schedule would also include the time the project would start and end on every day. The team in
the planned project needed to be well-prepared, motivated and guided on its daily activities if the
copper testing would be verified and given the go-ahead to make the project approved for the
mining of the copper. If any kind of conflict occurred, there was a need to understand the proper
and right legal procedures in order to ensure that there is a resolution brought out. There was also

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a need to have a legal body which would work closely with the organization for frequent updates
which would in one or the other affect the plans and operations of the company.
Part B
Grayson and Hodges (2017) indicate that corporate social responsibility is not only
imperative to the society and environment but also to the reputation of the company. In the
testing of copper reserves, there is a great need to identify the needs of the public in terms of the
economic activities. This is because the public may be unwilling to participate or to support the
investment of the government towards certain projects. Additionally, the availability of the
public to be given job opportunities in the project should also be evaluated. This is because many
constitutions in different countries require a certain percentage of employees from the local area
to be incorporated in the available job opportunities. This may be significant in that the members
of the local society would get the first priority in the job opportunities and hence avoid issues of
going against the law of the constitution (Lim and Greenwood, 2017).
In addition, it is the role of the organization to ensure that the land on which the testing of
the copper would take place is determined of its owner. Some land belongs to the public, while
others belong to the government. In a situation where the government wants to carry out a
project which would benefit the entire public on land which belongs to an individual, it has to
ensure that the right and legal procedures are followed in order to avoid struggles with the
members of the public (Grayson and Hodges, 2017). This would include the notification of the
affected members of the public of the intended plans. The compensation of such land would also
be done on the affected members of the public to ensure that they find a different settlement area.
These procedures of consent and compensation enable the organization to be free in all its
operations without any interruptions.

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The guidelines, rules, and constitutional frameworks established to ensure the safety and
protection of the environment are very significant in this project. There are climate change
guidelines, natural resources depletion laws as well as conservation of water bodies which need
to be considered and familiarized with in order to ensure that all environmental legal issues are
adhered to. There are communities which are very violent and stern when anyone tries to break
any of these issues. This company, therefore, needs to make itself familiar with various
environmental protection frameworks, whether from the government or from the local
communities.
A potential problem is a fact that a part of the designated location of the project belongs
to a National Park which may crop up issues if the project enters into its land. This can
negatively affect the project where the National Park management may take legal actions against
the company having the contract of accomplishing the copper mining. This would put the
company at risk of destroying its reputation to other organizations, governments and even local
groups of people. There is a need for the company to follow the legal issues which are necessary.
This may involve writing a letter that would express the intentions of the government on that
particular land. Negotiations would be made between the National Park management team and
the government on what to be paid in terms of compensation. Involving companies and
organizations in such issues sometimes guarantee smooth operation of the intended project.
While managing team performance in different departments, there is a need to ensure that
there are team-based performance rewards. This is a way of motivating the members of different
departments in a way that all of them work together in order to ensure that they are the best
among the different departments (Goetsch and Davis, 2014). This implies that the employees are
not rewarded individually but in terms of the achievement of goals and objectives of each

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department. This ensures that all employees are effective and are helping each other in order to
perfect their work (Feng, Chen and Liu, 2017). This strategy has been implemented in several
companies and has been seen to be effective in improving the performance of the different
departments and hence achievement of goals and objectives of the entire organization (Conti and
Kleiner, 2015). By applying this strategy in copper mining, the different machines and
equipment would be utilized in the safest way possible and at the same time increasing
productivity. Team-based performance rewards may include salary bonus to each member of the
winning department, special treatments such as free trips, and offering credit cards or shopping
cards.
Additionally, in order to improve team performance, the company can ensure a good
communication system between the employees and the management. This involves an upward
communication system which is always free and available to every member without neglect,
discrimination and negative stereotyping (Cadieux, 2016). An employee who feels free to
communicate to the managerial team at any time, provided that the right procedures are followed
are motivated to work freely and present their needs at any time without restrictions. On the
contrary, a managerial system which restricts its followers on reaching them may not be good
enough to encourage the employees to work sufficiently and effectively (Sass, 2010). By giving
example, an employee who feels that the machines being used are using a lot of fuel which may
too expensive for the company, he may be allowed to reach the management to advise them. If
the views of this employee are considered, he or she feels having the sense of belonging to the
organization. Therefore, the department which makes use of these machines may be motivated
since their views have been heard.
Every department needs to have an employee who is in charge of its members. This

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ensures that all the needs of the members of the department are addressed at the lower levels
before they move to the upper managerial levels. A person who is in charge of others, in this
case, needs to be aware of the different operations which are carried out in different departments
(Salas, Cooke and Rosen, 2016). When an employee has issues which cannot be addressed at the
lower levels of management, the person-in-charge of the department would present them to the
higher managerial staff. Solving conflicts and other issues at the lower levels enables the
employees to concentrate on their work and avoid wasting their time since they are being
supervised. A department which deals with its issues at the lower levels helps the employees
have unity and work together towards achieving the intended goals. This would see the entire
organization achieve its broad goals and objectives.
Values can be defined as the sum of individual preferences as well as priorities. The
business organisations around the world have begun recognising the importance and use of
business values and has come to the conclusion that they are not trivial indulgent or irrelevant.
Whether these values are an integral part of effective business management. At the core of
corporate performance, values are a fundamental entity (Mayo, 2017). The degree of success of a
business organisation is directly influenced by the degree to which the business organisation
deliberately chooses and embodies values while achieving the business objectives. A company
can express its values in a very strong determinant for the criteria of consumer preference.
Values should not be mistaken for ethics morals, principles, judgements attitude, virtues,
needs and belief system. However, it is also true that values are very closely related to the belief
system and it is usually advantages to integrate the values in the various domains of a business
organisation. According to Hamsworth, Awatere & Robb (2016), the values that can be included
based on the preference of how the company operates are objective driven, profitable, growth-

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oriented, economical, successful, quality assurance, efficiency and planning to name a few. It is
necessary to understand that values help in the foundation of principal that can be used as a
framework for utilising the values existing within a business organisation. The unprioritized
values are often responsible for the conflict and it should be also noted then the value of an
organisation or the actual leader of the business. It also helps in determining the consequences of
an action. However, it should be kept in mind that the organisation is not responsible for putting
the values into practice, whether the employees are responsible for it. “Value brands
performance”, and this means that the decisions undertaken on the basis of values rather than
based on rational decisions (Loosemore et al. 2018). Values are responsible for determining the
quality of the product as well as work within the organisation which in turn is responsible for
influencing organisational behaviour.
The legal system of countries revolves around the cultural traditions, social democracy
employee loyalty. This means that the legal system in Europe, as well as Japan, is very different
from that of the United States of America. Some countries open place a great amount of
emphasis on aspects of stakeholder participation and modifying the same by legalising actions
and behaviour which can be termed as profit sacrificing (Holland & Alakavuklar, 2017). In order
to incorporate corporate social responsibility in the areas of investment, at the individual as well
as institutional level in order to promote strong social democracy, it is necessary that the
stakeholders wield a strong legal position.
The individuals undertaking the decisions pertaining to CSR activities are actually
influenced by a variety of different factors which include managerial incentives, morning
contains as well as organisational structure and culture. According to Bahl and Attanayake
(2018), the likelihood of a business organisation to engage in CSR activities depends on the

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manager's preferences, goals, ethical believes and contracts. It is easy to understand the managers
whose compensation are aligned with the shareholder preference, these individuals will not
partake in sacrificing prophets as it will result in a reduction of their own compensation. The
organisational culture is responsible for influencing the individual within an organisation to
perceive the purpose, goals and objectives of the business firm. Business organisations which are
conscious about the societal image are known to expand a much greater effort in aspects of
communication and interaction in social and ethical appropriate ways.
In the context of Corporate Social Responsibility criterions there are existing categories
such as social welfare, legal consideration, political consideration as well as social consideration.
In the criteria of social welfare corporate social responsibility should be undertaken in such a
way that the projects that are invested or by a business organisation should produce high levels
of social welfare (Dobbs & Van Staden, 2016). They should provide direct gains in terms of
welfare to the individual, allocate resources more efficiently and reduce activities of externality
production to greater levels of efficiency. It should be noted that business organisations required
to have a moral commitment to align themselves with the high standards of ethics while
engaging in business activities that will definitely benefit the society.
The Iwi people in New Zealand believe in the protection of the environment. This implies
that they do not sit back and watch any group of people or organization pose threat to the
survival of the natural resources such as forests, water bodies, and the land (Mead, 2016). The
Koper Resources Company would, therefore, face challenges if the right procedures are not
followed and if they indicate any evidence of environmental destruction. The organizations of
Iwi or Mario areas always ensure that some stakeholders are included from their society,
meaning that an Iwi person is always a threat if none of their members is involved in the project.

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The Maori people have set up their norm in that there should be respect in the way an
older person interacts with a younger person (Mead, 2016). This is a societal norm which cannot
be easily destroyed and at the same time hard to understand. A person working in this company
implies that he or she should interact with the members of the community frequently or
occasionally. There is a need to understand the way these people greet each other and also how
they interact with each other. This is imperative in that there are kinds of communication which
one can use and consequently cause chaos. Therefore, understanding how local languages
interact with each other makes the working environment peaceful.

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