1. Questionnaires for the users of Outblaze. How far do

1. Questionnaires for the users of Outblaze
How far do you agree with the following facts?
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree
Q1. Outblaze is providing uninterrupted services to the consumers
Q2. Outblaze services is used by most of the users in Hongkong
Q3. All the hi-tech cloud and internet services are being provided by Oublaze
Q4. Outblaze is providing low cost technical services comparing to others
Q5. Outblaze is providing high speed internet services comparing to others
Q6. The users feel secure while using the services of Outblaze
Q7. Outblaze is providing efficient customer services and quick reply to their issues
5. Strongly Agree 4. Agree 3. Neutral 2. Disagree 1. Strongly
Disagree
0
5
10
15
20
25
30
35
40 38
4 3 3 2
Q1. Outblaze is providing
uninterrupted services to the
consumers
Responses

5. Strongly Agree 4. Agree 3. Neutral 2. Disagree 1. Strongly
Disagree
34
8
1 4 3
Q2. Outblaze services is used by most
of the users in Hongkong
Responses
1. Strongly
Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree
31
10
1
5 3
Q3. All the hi-tech cloud and internet
services are being provided by
Oublaze
Responses
1. Strongly
Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree
35
6 4 2 3
Q4 . Outbl az e i s provi di ng l ow cost te chni cal
se rvi ce s compari ng to othe rs
Responses

5. Strongly Agree 4. Agree 3. Neutral 2. Disagree 1. Strongly
Disagree
35
6 4 2 3
Q5 . Outbl az e i s provi di ng hi gh spe e d i nte rne t
se rvi ce s compari ng to othe rs
Responses
5. Strongly Agree 4. Agree 3. Neutral 2. Disagree 1. Strongly
Disagree
27
13
3 4 3
Q6. The users feel secure while using
the services of Outblaze
Responses
5. Strongly Agree 4. Agree 3. Neutral 2. Disagree 1. Strongly
Disagree
28
12
3 5
2
Q7 . Outbl az e i s provi di ng e ffi ci e nt custome r
se rvi ce s and qui ck re pl y to the i r i ssue s
Responses

2. Interview Questions for the project managers of
Outblaze
1. What you think about the current position of your organization in Hongkong technical market?
2. What are the major challenges you are facing in the present situation?
3. How you are planning to mitigate the challenges and get competitive advantages?