Understanding Organisational Performance in Tesco Plc

1
Understanding Organisational
Performance in Tesco Plc

2
Executive Summary
The report serves as an effective comparison between different performance measurements
techniques regarding organisational performance. It focuses on gathering considerable amount of
information based on consulting diverse literary sources associated to measurement of
organisational performance and also based on evaluation of a case of a retail institution like
Tesco. The report ideally contributes in judging the effectiveness of the performance
measurement schemes and thereby generates effective recommendations for Tesco for enhancing
the present organisational performance practices carried out by the firm’s managers.

3
Table of Contents
Introduction......................................................................................................................................4
Overview of Tesco Plc.................................................................................................................4
Description of its activities..........................................................................................................4
Operations and Business Environment........................................................................................4
Detailed Methodology.....................................................................................................................5
Performance Management Systems in use by Tesco Plc.................................................................6
Conclusion and Critical Evaluation...............................................................................................14
Recommendations and Implementation........................................................................................15
References......................................................................................................................................17

4
Introduction
Overview of Tesco Plc
Tesco Plc based in United Kingdom operates as a leading grocery retailer in the region. It
operates based on a large network of 6,800 stores both brick-and-mortar and online to address
the need of around 80 million people that tend to visit the physical and online stores of the firm
on an average weekly basis. The firm operates based on total manpower strength of around
440,000 million staffs (Tesco Plc , 2018).
Description of its activities
Tesco Plc focuses on serving the needs of its customers through the generation of quality
products and at affordable prices. The same contributes in enhancing the quality of lives of the
customers in terms of innovating on its service offerings based on the employment of click-and-
collect interface that encourages customers to generate orders online and thereby collect the
same from nearby stores and outlets. Moreover, Tesco’s management also focuses on
understanding the needs and expectations of its customers based on the employment of the
Clubcard and social media based tools and thereby in designing its product and service offerings
in a customised fashion. Tesco’s management also focuses on sourcing products in a sustainable
fashion from quality suppliers. Further, Tesco also works in serving and protecting the needs of
external communities consisting of social groups and external stakeholders (Tesco Plc , 2019).
Operations and Business Environment