Communication Gap and Conflict Resolution

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Work Shop 2
Question 1
Sports Personality from Australia
Shane Warne is definitely among the top 10 all-time greatest leg spinner in the world when
we rummage through the history of the cricketing world. He became the first ever bowler in
the history of cricket who took six hundred wickets in test cricket. In the 70s Australia was
proud to have some of the scariest fast bowlers in the cricketing history like Denis Lillie and
Jeff Thompson. It was believed that the pitches of Australia are friendly for fast bowlers.
Shane Warne became a leading figure when he emerged as more successful then
contemporary fast bowlers of Australia (Warne, 2018).
He represented his country in two major world cup victories. His contribution as an all-
rounder of cricket is evident with his final score sheet prior to the retirement. He took 708
wickets in the test cricket and scored more than 3000 runs. This figure also makes him the
greatest wrist spin bowler of the cricketing history. Before entering into the arena of cricket,
Shane Warne was an amateur poker player. It is believed that his skills in the poker helped
him a lot in the field when he bowled against the teams of Indian sub-continent. The players
in the Indian sub-continent are known as the best spin players in the world (Tendulker,
2014).
In spite of all the controversies off the field, Shane Warne always remained a popular player
for the viewers. In the year 1994 cricketing authority of Wisden gave him the award of the
“Cricketer of the year.” During his career, he endorsed many products and advertisers loved
him as a player who introduced new aggression and expressiveness in the field the game of
cricket which is also known as "The Gentlemen's Game." Shane Warne owns the status of
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being a legend in the world of cricket. His larger than life personality testifies his success in
One-day international Cricket where he took more than 300 wickets and became a member of
International Cricket Council's dream eleven teams of all the times. Presently Shane Warne
is busy as a cricket coach and working as a full-time cricket commentator. His style of leg
spin bowling has become a genre in itself and this brings him in a different league of cricket
players (Peterson, 2016).
Question 2
Communication Models for three different categories of the products
 The case of the New Paper Products
In this case, we can go for a "persuasive communication" as a part of the marketing
mix designed for the product. Under the persuasive communication, we can highlight
the USP of the product by describing the benefits and advantages.
 The case of Garbage management Project
In this case, the tone of our communication should be on the lines of an awareness
campaign. Since we need the participation of the local people and other bodies for a
greater social good, we need to present it as a value proposition for the greater good
of the society and the profit of the endeavor is a social profit,
 Emergency Preparedness Plan
Here we need to take resort in an informative style of communication. Under this type
of communication, we formulate a thread of messages. The thread begins with
information which is known to the customers and later on it reveals few things that
are unknown to them (Collins, 2016).
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Workshop 3
Question 1
The conflict between Jim and Marco is intrapersonal conflict. Intrapersonal conflict
describes a difference of opinion or communication gap among two individuals.
Under this type of conflict two individuals find it difficult to get along with each other
because of one or many reasons. When we check the organizational structure then we
find that Jim is also handling people under similar capacities and not facing a similar
type of problems with them. It also gives us the idea that a communication gap is
prevailing between them. This problem can also be explored on another level when
we find that Marco is not on the same page with the rest of his team. The underlying
problem in this equation is related to the information and communication gap between
Marco and the rest of the team (Maasick, 2019). Jim is a part of the conflict because
he somehow works as the channel of communication between two parts.
Question 2
The position on the Conflict resolution Map
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