WHS Work Operations
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This document discusses the case studies and solutions for work hours monitoring, consultative process, clean vehicles, delegation process, training needs, and impact of proposed changes in WHS work operations. It also covers the nature of complaint, procedure of complaint, standard operating procedure, and legal responsibilities. Additionally, it provides a systematic approach, solutions for shortfalls, aspects to investigate, and details of the staff involved. Lastly, it suggests a system for food serving and discusses the implications of the existing staff.
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Running head: WHS WORK OPERATIONS
WHS Work Operations
Name of the student
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Author Note:
WHS Work Operations
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Author Note:
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WHS WORK OPERATIONS
Table of Contents
Case Study 1...............................................................................................................................4
Work Hours Monitoring.........................................................................................................4
Consultative Process to be used.............................................................................................4
List to ensure functional clean vehicles.................................................................................4
Delegation process Involved and Specification.....................................................................5
Need for Training and Options with Budget..........................................................................5
Impact of the proposed changes.............................................................................................6
Case Study 2...............................................................................................................................6
Nature of Complaint...............................................................................................................6
Procedure of Complaint.........................................................................................................6
Standard Operating Procedure...............................................................................................7
Legal Responsibilities............................................................................................................7
Case Study 3...............................................................................................................................7
Systematic Approach.............................................................................................................7
Solutions for shortfalls...........................................................................................................8
Aspects to Investigate............................................................................................................8
Details of the Staff involved..................................................................................................8
Case Study 4...............................................................................................................................9
Suggestions for a system........................................................................................................9
Implications of the Existing Staff..........................................................................................9
WHS WORK OPERATIONS
Table of Contents
Case Study 1...............................................................................................................................4
Work Hours Monitoring.........................................................................................................4
Consultative Process to be used.............................................................................................4
List to ensure functional clean vehicles.................................................................................4
Delegation process Involved and Specification.....................................................................5
Need for Training and Options with Budget..........................................................................5
Impact of the proposed changes.............................................................................................6
Case Study 2...............................................................................................................................6
Nature of Complaint...............................................................................................................6
Procedure of Complaint.........................................................................................................6
Standard Operating Procedure...............................................................................................7
Legal Responsibilities............................................................................................................7
Case Study 3...............................................................................................................................7
Systematic Approach.............................................................................................................7
Solutions for shortfalls...........................................................................................................8
Aspects to Investigate............................................................................................................8
Details of the Staff involved..................................................................................................8
Case Study 4...............................................................................................................................9
Suggestions for a system........................................................................................................9
Implications of the Existing Staff..........................................................................................9
3
WHS WORK OPERATIONS
References................................................................................................................................10
WHS WORK OPERATIONS
References................................................................................................................................10
4
WHS WORK OPERATIONS
Case Study 1
Work Hours Monitoring
The work hours can be monitored by only maintaining a proper and effective policy.
The management of the tour company must ensure the maintenance by putting in a proper
policy that will effectively look after the work hours of the employees. The first problem for
the company has been the shortfall of the employees (Chapman and Thompson 2016). The
company must employ a selected number of people in order to make up for the shortfall of
the employees. Apart from the employment of the people in the organization, the
management of the organization must employ a proper work policy for the people and must
look into the problems of the employees in order to ensure the absence of any non-working
hours.
Consultative Process to be used
According to, Chapman and Thompson (2016) the consultative process that will be
involved in the following area includes the likes of the discussion with the different kinds of
the stakeholders as well as the discussion with the employees. The discussion can bring in
some feedbacks to get rid of the different types of the problems that will be involved in the
business process. The management of the Tour Company can be able to address the issues
easily by means of the consultative process. The consultative process can also involve the
feedbacks from the customers. The feedbacks from the customer will rather act as an
important source of information for the management as the management will have to provide
the different kinds of the solutions by considering the issues raised by the customers of the
tour programs.
WHS WORK OPERATIONS
Case Study 1
Work Hours Monitoring
The work hours can be monitored by only maintaining a proper and effective policy.
The management of the tour company must ensure the maintenance by putting in a proper
policy that will effectively look after the work hours of the employees. The first problem for
the company has been the shortfall of the employees (Chapman and Thompson 2016). The
company must employ a selected number of people in order to make up for the shortfall of
the employees. Apart from the employment of the people in the organization, the
management of the organization must employ a proper work policy for the people and must
look into the problems of the employees in order to ensure the absence of any non-working
hours.
Consultative Process to be used
According to, Chapman and Thompson (2016) the consultative process that will be
involved in the following area includes the likes of the discussion with the different kinds of
the stakeholders as well as the discussion with the employees. The discussion can bring in
some feedbacks to get rid of the different types of the problems that will be involved in the
business process. The management of the Tour Company can be able to address the issues
easily by means of the consultative process. The consultative process can also involve the
feedbacks from the customers. The feedbacks from the customer will rather act as an
important source of information for the management as the management will have to provide
the different kinds of the solutions by considering the issues raised by the customers of the
tour programs.
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WHS WORK OPERATIONS
List to ensure functional clean vehicles
There has been a number of concerns from the customers about the health and
hygiene aspects followed by the management of Green Tour Excursions. The management of
the Green Tour Excursions must focus on the hygienic part and ensure the application of
different measures that can be successful for the organization. The Green Tour Excursion
management must provide special focus to the cutlery and replace the existing ones with new
ones. The management can also maintain cleanliness by installing dish washing machines.
Secondly, the vessels must be cleaned on a regular basis. The Company can appoint a third
party private organization for the cleaning of the vessels on a regular basis.
Delegation process Involved and Specification
The delegation process is an important part of the restructuring of the organization.
The restructuring work will be involving a new delegation of employees. The delegation
process will involve four different stages which are as follows;
a. Stage 1- Assignment Stage
b. Stage 2- Transfer Stage
c. Stage 3- Acceptance Stage
d. Stage 4- Accountability Stage
The assignment stage will involve the actual delegation of the authority or tasks to the
employees followed by the likes of the transfer stage where the authority of the higher
management will be transferred to the person in order to let the person do his duty. The
acceptance stage will involve the acceptance of the duties by the employees. The
accountability process will involve the delegation of the authority ends at the creation of the
responsibility with the team.
WHS WORK OPERATIONS
List to ensure functional clean vehicles
There has been a number of concerns from the customers about the health and
hygiene aspects followed by the management of Green Tour Excursions. The management of
the Green Tour Excursions must focus on the hygienic part and ensure the application of
different measures that can be successful for the organization. The Green Tour Excursion
management must provide special focus to the cutlery and replace the existing ones with new
ones. The management can also maintain cleanliness by installing dish washing machines.
Secondly, the vessels must be cleaned on a regular basis. The Company can appoint a third
party private organization for the cleaning of the vessels on a regular basis.
Delegation process Involved and Specification
The delegation process is an important part of the restructuring of the organization.
The restructuring work will be involving a new delegation of employees. The delegation
process will involve four different stages which are as follows;
a. Stage 1- Assignment Stage
b. Stage 2- Transfer Stage
c. Stage 3- Acceptance Stage
d. Stage 4- Accountability Stage
The assignment stage will involve the actual delegation of the authority or tasks to the
employees followed by the likes of the transfer stage where the authority of the higher
management will be transferred to the person in order to let the person do his duty. The
acceptance stage will involve the acceptance of the duties by the employees. The
accountability process will involve the delegation of the authority ends at the creation of the
responsibility with the team.
6
WHS WORK OPERATIONS
Need for Training and Options with Budget
There is a serious need for proper training of the employees as there has been a
number of problems recently in the training activities of the organization. The training of the
organization must involve a proper knowledge of the organization, the knowledge of proper
health and hygiene and also how to keep a track of time and maintain the vessels properly.
Lastly the training will also involve the proper activity of the business organization.
Impact of the proposed changes
The proposed changes will have to be implemented in a proper manner in order to
execute the organizational needs in a systematic manner. The proposed changes will include
the likes of the changes in the organizational system and the changes in the approach of the
employees to cleanliness. The proposed changes will take a considerable amount of time and
thus the changes must be implemented during the lean season. The implementation of the
changes during the lean season can help the company to avoid loss from the conduction of
tours.
Case Study 2
Nature of Complaint
The following complaint of Elena will be treated as a complaint related to stalking
which falls under the category of harassment. The allegations levelled against the supervisor
is quite serious and must be treated on the highest priority. The highest priority must be
provided to the complaint as Elena’s complaint directly relates to fear for security (McKeown
et al. 2018). The complaint must be forwarded to the highest management who will be given
the charge of further investigation in the matter. The complaint needs to be addressed
accordingly to ensure the presence of workplace safety and security.
WHS WORK OPERATIONS
Need for Training and Options with Budget
There is a serious need for proper training of the employees as there has been a
number of problems recently in the training activities of the organization. The training of the
organization must involve a proper knowledge of the organization, the knowledge of proper
health and hygiene and also how to keep a track of time and maintain the vessels properly.
Lastly the training will also involve the proper activity of the business organization.
Impact of the proposed changes
The proposed changes will have to be implemented in a proper manner in order to
execute the organizational needs in a systematic manner. The proposed changes will include
the likes of the changes in the organizational system and the changes in the approach of the
employees to cleanliness. The proposed changes will take a considerable amount of time and
thus the changes must be implemented during the lean season. The implementation of the
changes during the lean season can help the company to avoid loss from the conduction of
tours.
Case Study 2
Nature of Complaint
The following complaint of Elena will be treated as a complaint related to stalking
which falls under the category of harassment. The allegations levelled against the supervisor
is quite serious and must be treated on the highest priority. The highest priority must be
provided to the complaint as Elena’s complaint directly relates to fear for security (McKeown
et al. 2018). The complaint must be forwarded to the highest management who will be given
the charge of further investigation in the matter. The complaint needs to be addressed
accordingly to ensure the presence of workplace safety and security.
7
WHS WORK OPERATIONS
Procedure of Complaint
The complaint has not followed a proper route and Elena must be advised to follow a
proper complaint procedure. At the very beginning the complaint must be forwarded by
means of an official mail to the Human Resource Organization along with the immediate
supervisor or manager (McKeown et al. 2018). The complaint must then be voiced to the HR
once Elena is called to her desk. The complaint will then be forwarded by the HR manager to
the directors who will be providing a proper enquiry into the total complaint.
Standard Operating Procedure
There is a standard operating procedure for the following types of the complaints. The
covered persons who tries to make such complaints are guided to contact the HR and the
misconducting department in the organization. According to, Heizer Render and Munson
(2017) the sensitive content of the following case is one of the major factors that will create a
major issue in the organization. The complaint will attract the same act involving misconduct
and sexual harassment. The complaint if proved right will include harsh punishment.
Legal Responsibilities
There are a number of legal responsibilities as a manager. The manager has all the
power to take a serious action against the offence if proved true. The legal responsibilities
will involve the formation of laws and acts to ensure the security and safety of the employees
especially the women who work for the organization (Heizer Render and Munson 2017). The
legal responsibilities forms an important part of the organization as the presence of the legal
principles helps the management to deal with such cases in a strong manner.
WHS WORK OPERATIONS
Procedure of Complaint
The complaint has not followed a proper route and Elena must be advised to follow a
proper complaint procedure. At the very beginning the complaint must be forwarded by
means of an official mail to the Human Resource Organization along with the immediate
supervisor or manager (McKeown et al. 2018). The complaint must then be voiced to the HR
once Elena is called to her desk. The complaint will then be forwarded by the HR manager to
the directors who will be providing a proper enquiry into the total complaint.
Standard Operating Procedure
There is a standard operating procedure for the following types of the complaints. The
covered persons who tries to make such complaints are guided to contact the HR and the
misconducting department in the organization. According to, Heizer Render and Munson
(2017) the sensitive content of the following case is one of the major factors that will create a
major issue in the organization. The complaint will attract the same act involving misconduct
and sexual harassment. The complaint if proved right will include harsh punishment.
Legal Responsibilities
There are a number of legal responsibilities as a manager. The manager has all the
power to take a serious action against the offence if proved true. The legal responsibilities
will involve the formation of laws and acts to ensure the security and safety of the employees
especially the women who work for the organization (Heizer Render and Munson 2017). The
legal responsibilities forms an important part of the organization as the presence of the legal
principles helps the management to deal with such cases in a strong manner.
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WHS WORK OPERATIONS
Case Study 3
Systematic Approach
The first investigation that will be made in the following area is the sudden increase in
the number of customers. The sudden increase in the number of the people has led to an
operational failure of the hotel. The second process of the team will be to investigate on how
to manage the sudden change and save the reputation of the hotel (Choi Chan and Yue 2016).
The very first thing in order to ensure the safety of the reputation will be to conduct a
feedback process of the customers on how to change the process. The feedback of the
customers will help to ensure the success of the business in a proper manner.
Solutions for shortfalls
The management of the hotel has to increase the number of employees in the business
to manage the shortfall of the operations. The presence of a healthy number of employees can
ensure the presence of a smooth operational service. The operational service of the
organization will help the organization.
Aspects to Investigate
The food provided by the hotel has to be in line with a proper standard that can ensure
the safety and reputation of the business organization in a proper manner. The first task of the
organization is to maintain a proper quality for all the different kinds of the food that are
being prepared by the hotel (Choi Chan and Yue 2016). On the other hand, the management
of the hotel must ensure the quality of the raw materials and must take care of the hygiene.
The hygiene must be given extra care as it will help in the proper maintenance of the foods
which are to be served to the customers. The use of dish washing machines, proper and
hygienic food serving to the customers and many more as such.
WHS WORK OPERATIONS
Case Study 3
Systematic Approach
The first investigation that will be made in the following area is the sudden increase in
the number of customers. The sudden increase in the number of the people has led to an
operational failure of the hotel. The second process of the team will be to investigate on how
to manage the sudden change and save the reputation of the hotel (Choi Chan and Yue 2016).
The very first thing in order to ensure the safety of the reputation will be to conduct a
feedback process of the customers on how to change the process. The feedback of the
customers will help to ensure the success of the business in a proper manner.
Solutions for shortfalls
The management of the hotel has to increase the number of employees in the business
to manage the shortfall of the operations. The presence of a healthy number of employees can
ensure the presence of a smooth operational service. The operational service of the
organization will help the organization.
Aspects to Investigate
The food provided by the hotel has to be in line with a proper standard that can ensure
the safety and reputation of the business organization in a proper manner. The first task of the
organization is to maintain a proper quality for all the different kinds of the food that are
being prepared by the hotel (Choi Chan and Yue 2016). On the other hand, the management
of the hotel must ensure the quality of the raw materials and must take care of the hygiene.
The hygiene must be given extra care as it will help in the proper maintenance of the foods
which are to be served to the customers. The use of dish washing machines, proper and
hygienic food serving to the customers and many more as such.
9
WHS WORK OPERATIONS
Details of the Staff involved
The staffs will be forming an important part in the re-structuring of the hotel. The
proper arrangement of the staffs can help in the success of the business in a proper manner.
The staffs will be divided according to;
a. Quality management Staffs
b. Decoration Staffs
c. Management Staffs
d. Serving Staffs
e. Staffs who will be collecting feedbacks from the people
f. IT staffs
Case Study 4
Suggestions for a system
Serving the food is one of the most important elements of a restaurant business. In the
given case study it has been observed that there is a problem in the serving of the food as
there is always a difference in food serving. The management must ensure the appointment of
more number of permanent employees and maintain a unique serving system for the
customers (Choi Chan and Yue 2016). This can help the organization to ensure the success of
the business in a proper and efficient manner. Each of the departments must put focus on
training the employees on a particular set up of the management in order to ensure business
success.
Implications of the Existing Staff
The existing staffs of the organization are basically the part time students who have
least care about customer satisfaction (McKeown et al. 2018). However, the organization
must engage these employees in a training session and make them adopted to the food
WHS WORK OPERATIONS
Details of the Staff involved
The staffs will be forming an important part in the re-structuring of the hotel. The
proper arrangement of the staffs can help in the success of the business in a proper manner.
The staffs will be divided according to;
a. Quality management Staffs
b. Decoration Staffs
c. Management Staffs
d. Serving Staffs
e. Staffs who will be collecting feedbacks from the people
f. IT staffs
Case Study 4
Suggestions for a system
Serving the food is one of the most important elements of a restaurant business. In the
given case study it has been observed that there is a problem in the serving of the food as
there is always a difference in food serving. The management must ensure the appointment of
more number of permanent employees and maintain a unique serving system for the
customers (Choi Chan and Yue 2016). This can help the organization to ensure the success of
the business in a proper and efficient manner. Each of the departments must put focus on
training the employees on a particular set up of the management in order to ensure business
success.
Implications of the Existing Staff
The existing staffs of the organization are basically the part time students who have
least care about customer satisfaction (McKeown et al. 2018). However, the organization
must engage these employees in a training session and make them adopted to the food
10
WHS WORK OPERATIONS
management system which will help the organization to ensure the satisfaction of the
customers.
WHS WORK OPERATIONS
management system which will help the organization to ensure the satisfaction of the
customers.
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WHS WORK OPERATIONS
References
Chapman, M. and Thompson, K., 2016. Preventing and investigating horse-related human
injury and fatality in work and non-work equestrian environments: a consideration of the
workplace health and safety framework. Animals, 6(5), p.33.
Choi, T.M., Chan, H.K. and Yue, X., 2016. Recent development in big data analytics for
business operations and risk management. IEEE transactions on cybernetics, 47(1), pp.81-92.
de Sousa Jabbour, A.B.L., Luiz, J.V.R., Luiz, O.R., Jabbour, C.J.C., Ndubisi, N.O., de
Oliveira, J.H.C. and Junior, F.H., 2019. Circular Economy Business Models and Operations
Management. Journal of Cleaner Production.
Heizer, J., Render, B. and Munson, C., 2017. Operations management. Pearson Education
Limited.
McKeown, T., Mazzarol, T., Rice, J., Soutar, G., Hanson, B. and Adapa, S., 2018. Inspiring
Future Workplaces: An Australia and NZ Small Business Perspective. Small Enterprise
Association of Australia and New Zealand (SEAANZ).
Tuck, J., Costa, M., Forsyth, A. and Saunders, J., 2019. Risk management: Industrial
manslaughter offence coming to model WHS laws. Governance Directions, 71(4), p.194.
Tuck, J., Costa, M., Forsyth, A. and Saunders, J., 2019. Risk management: Industrial
manslaughter offence coming to model WHS laws. Governance Directions, 71(4), p.194.
Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business process management.
Williamson, A., Armstrong, K., Edwards, J. and Obst, P., 2018. Learning from the positive to
encourage compliance with workplace health and safety.
WHS WORK OPERATIONS
References
Chapman, M. and Thompson, K., 2016. Preventing and investigating horse-related human
injury and fatality in work and non-work equestrian environments: a consideration of the
workplace health and safety framework. Animals, 6(5), p.33.
Choi, T.M., Chan, H.K. and Yue, X., 2016. Recent development in big data analytics for
business operations and risk management. IEEE transactions on cybernetics, 47(1), pp.81-92.
de Sousa Jabbour, A.B.L., Luiz, J.V.R., Luiz, O.R., Jabbour, C.J.C., Ndubisi, N.O., de
Oliveira, J.H.C. and Junior, F.H., 2019. Circular Economy Business Models and Operations
Management. Journal of Cleaner Production.
Heizer, J., Render, B. and Munson, C., 2017. Operations management. Pearson Education
Limited.
McKeown, T., Mazzarol, T., Rice, J., Soutar, G., Hanson, B. and Adapa, S., 2018. Inspiring
Future Workplaces: An Australia and NZ Small Business Perspective. Small Enterprise
Association of Australia and New Zealand (SEAANZ).
Tuck, J., Costa, M., Forsyth, A. and Saunders, J., 2019. Risk management: Industrial
manslaughter offence coming to model WHS laws. Governance Directions, 71(4), p.194.
Tuck, J., Costa, M., Forsyth, A. and Saunders, J., 2019. Risk management: Industrial
manslaughter offence coming to model WHS laws. Governance Directions, 71(4), p.194.
Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business process management.
Williamson, A., Armstrong, K., Edwards, J. and Obst, P., 2018. Learning from the positive to
encourage compliance with workplace health and safety.
12
WHS WORK OPERATIONS
Young, R. and Brawn, E., 2017. Employment law: Work health and safety duties and dealing
with bullying in the workplace by non-workers. Governance Directions, 69(7), p.435.
WHS WORK OPERATIONS
Young, R. and Brawn, E., 2017. Employment law: Work health and safety duties and dealing
with bullying in the workplace by non-workers. Governance Directions, 69(7), p.435.
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