Risk Management for Coles Supermarket: A Case Study

Running head: Risk management.
Risk management

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Table of Contents
Introduction......................................................................................................................................3
1. Overview of the business and case objectives.............................................................................4
Background of case......................................................................................................................4
Organizational structure...............................................................................................................5
Mission and key strategies of the business..................................................................................6
Business objective.......................................................................................................................6
Current gaps in the risk principals...............................................................................................7
2. Identify the stakeholders..............................................................................................................7
Internal stakeholders....................................................................................................................7
External stakeholders...................................................................................................................7
Context of the business objectives and potential risks................................................................8
Description of internal risk environment.....................................................................................8
Description of external risk environment....................................................................................8
3. Integration risk management and development of risk framework.............................................8
Expected value and benefit of formal risk management.............................................................8
Description of the identified risk in business areas and risk categories......................................9
Potential risk assessment criteria and techniques for continual improvements...........................9
The risk assessment criteria and techniques for initiating the continual improvements are
stated as follows:..........................................................................................................................9
4. Risk register based on (ISO)......................................................................................................10
Risk impacts from the objectives of the business......................................................................10
Development of the of causes and assumptions of the risks.....................................................10
Statement of the consequences of potential impacts.................................................................10
Identification and evaluation of risk response and control........................................................10

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Conclusion.....................................................................................................................................11
References......................................................................................................................................12

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Introduction
The following assignment will develop a business case in relation to the business operations of
Cole’s supermarket. In addition to that, the organizational structure of the company will be
critically discussed along with its key business strategy. Moreover, stakeholder analysis will also
be discussed in the assignment and the potential business risks that may arise while
implementing the business strategy has also been presented in this report. Additionally, a risk
assessment framework has been discussed in the assignment, along with the categorization of the
risks. In addition to that, the risk register based on the ISO has been discussed in order to provide
a major response and control regarding the potential risk factors.
1. Overview of case and business objectives
Background of the case
The Coles Supermarkets Australia Pty Ltd trades their business by the name of Coles. In addition
to that, it is one of the major Australian supermarket chains that provide retail services to
consumers. Additionally, the company operates its entire business operation from the
headquarters in Melbourne. Furthermore, Coles Supermarket Australia Pty Ltd was founded in
the year 1914 by George Coles and currently operates more than 800 supermarkets all over
Australia. On the other hand, Coles has more than 10,000 employees working all over Australia
and manages to acquire more than 80 per cent of the market in Australia (Competition, 2016,pp.
4). Moreover, between the year of 1986 and 2006, the Coles supermarket has become one of the
brands of Coles Myer Limited. In addition to that, the company has also become one of the
subsidiaries of the Coles Group and controls the business operations with this brand name. On
the other hand, there is Newmark supermarket in Australia that has been budgeted as the
supermarket of Coles in the year 2002 to 2003.
Organizational structure
It is observed that the Coles Supermarket Australia Pty Ltd consists of a hierarchical
organizational structure as it is referred commonly as a functional structure that focuses on the
different departments so as to conduct their business operations throughout the entire nation. The
major reason due to which a hierarchical organizational structure is used is because Coles