Investigation of Customer Satisfaction with Low-Cost and Full-Service Airline Companies

This paper is an investigation of customer satisfaction with low-cost and full-service airline companies. It includes a study of various factors that affect customer satisfaction and compares the satisfaction levels of customers of low-cost and full-service airlines.

1075976_876346_3814730.docx
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Submission date: 03-Dec-2019 06:45AM (UTC-0600)
Submission ID: 1225953468
File name: 1075976_876346_3814730.docx (886.19K)
Word count: 12233
Character count: 68481

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1075976_876346_3814730.docx
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Mateja Kos Koklic, Monika Kukar-Kinney, Spela
Vegelj. "An investigation of customer
satisfaction with low-cost and full-service airline
companies", Journal of Business Research,
2017
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