Overview of Management - Mission and Vision Statement

Running head: MANAGEMENT
Management
Name of the student
Name of the university
Author Note:

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MANAGEMENT
Table of Contents
Introduction................................................................................................................................4
Mission and Vision Statement...............................................................................................4
Customers of the company.........................................................................................................5
Internal Customers.................................................................................................................5
Needs of the internal customers.............................................................................................6
External Customers................................................................................................................6
Needs of the external customers............................................................................................6
Product Quality Specifications...................................................................................................7
Customer Service Guarantees....................................................................................................7
Relevant Policies and Procedures..............................................................................................7
Customer Support Policy and Procedures..................................................................................8
Purpose of the policy..............................................................................................................8
People or departments of innovative Widgets.......................................................................8
Procedures associated with the policy....................................................................................8
Legislation relevant to the application of the policy..............................................................9
Year the policy was approved................................................................................................9
Customer Complaints Policy and Procedure..............................................................................9
Purpose of the policy..............................................................................................................9
People or departments of innovative Widgets.......................................................................9
Procedures associated with the policy..................................................................................10

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MANAGEMENT
Legislation relevant to the application of the policy............................................................10
Year the policy was approved..............................................................................................10
Recordkeeping Policies and Procedures..................................................................................11
Purpose of the policy............................................................................................................11
People or departments of innovative budgets......................................................................11
Procedures associated with the policy..................................................................................11
Legislation relevant to the application of the policy............................................................11
Year the policy was approved..............................................................................................12
Bibliography.............................................................................................................................13

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Introduction
Quality customer service for any given organization is based on the motive that can
attract the customers and also maintain a great loyalty of the customers. The maintenance of
the quality of the customer service can ensure the presence of a successful management of the
business and ensure the success of the organization. A quality customer service can be said to
be involved in the entailing of an efficient, quick and friendly service and a great relationship
with the customers of the company. The management of a company generally ensures that
they are able to provide a sufficient response to the issues of the customers and handle the
different complaints in a great manner. The providence of a quality customer service can help
the organization to retain all the customers and ensure a long term business success. The
presence of these people can thus ensure the success of the business organization in a proper
and efficient manner. The quality management process involves a large number of steps and
efforts from the part of the management of the company.
The following report is based on the identification of the quality customer service that
is provided by simulated business named Innovative Widgets Company. The customer
service plan of the company along with the development of the quality management service
has been understood here and has been reflected in a proper and effective manner. The
following explains the importance and usefulness of the different types of the customer
service plans. The complaints of the customers and the process and methods applied by the
management to handle them has also been explained in the report.
Mission and Vision Statement
The vision and mission of the company are important for the success the organization
in the modern days. Both the mission and vision of the company are dedicated towards the