12 – Organisational Behaviour

.
Organisational
Behaviour

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 1 Culture, Power and Politics and the Motivation of Individuals and Teams, within Richer
Sounds..............................................................................................................................................1
Culture, Power and Politics and the Motivation of Individuals and Teams, within Richer
Sounds..........................................................................................................................................1
Evaluate how content and process theories of motivation and motivational techniques enable
effective achievement of goals in an organisational context.......................................................4
PART 2 – Influences on team effectiveness and concepts and theories of organisational
behaviour within Richer Sounds......................................................................................................5
Explain what makes an effective team as opposed to an ineffective team..................................5
Application of concepts and philosophies in relation to organisational behaviour in an
organisational...............................................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
The study about organization behaviour is relation to increasing insights that how
employees and management are behaving in an organisation and how they develop the business
by managing all activities. This is important for individual and team to analyse their skills and
talent which can be use to complete the task by maintaining effective environment. It has been
seen that if behaviour of employees and management is effective then a good business
opportunity can be develop which deliver higher performance and profitability (Al Issa, 2019).
In other words, organisation behaviour is a relatively term that uses by all organizations by
understanding problems and bring out the effective solution. To understand in better way Richer
Sounds has been identified that is British home entertainment retailer company that operates
their business through a chain of 52 stores and online method. The management of such
organization is maintaining good behaviour and values of employees that create the positive
behaviour and develop the business effectively. This report covers culture, power, politics
influences team and individual behaviour, team effectiveness, motivational theories and
organisational behaviour.
PART 1 Culture, Power and Politics and the Motivation of Individuals and
Teams, within Richer Sounds
Culture, Power and Politics and the Motivation of Individuals and Teams, within Richer Sounds
Organization behaviour refers as activity and values which uses by management to
operate the all functions and increase the productivity. This is important for organisation to have
good behaviour of employees and management so they can share ideas and manage the each
activities for the purpose of running a business. In context to Richer Sounds, organisation
behaviour is very natural and creative for the role of leader which influences individuals to work
regularly and team to attain the common goals, resulting higher performance and profitability in
challenging environment (Alabak, Peker and Booth, 2016).
KSB is the activity which is required to have in a person for the purpose of handling
specific roles and responsibilities in organization which can help to increase the organizational
productivity and profitability. This is important for all individual to have good knowledge, skills
and behaviour which can be used to analyse the problems which are pertaining at workplace and
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get the optimum solution. For a role of effective leader in Richer Sounds there is need to focus
on KSB that are as explained below:
K stands for knowledge that means a person who is having profile as a leader in
organization should have knowledge about good leadership as what a leader does and how it can
manage the all organizational activities in changing climate. There is also needed to have
knowledge about how to manage the multiple activities. In relation to Richer Sound there should
be knowledge about how an effective leader arrange all workings and develop their qualities so it
can increase the workings.
S stands for Skills that means what skills are required to be a effective leader or role in
organization as it can help to increase the business performance by managing all functions and
situations appropriately. This is important for all organization to understand the skills and
analyse them which can help to operate the all functions and activities that maintains higher
profitability. In Richer Sound for the role of good leader there is need to have such skills
integrity, ability to delegate, communication, self awareness, learning ability, influence,
empathy, gratitude, innovation etc. that can help to operate a business and provide the
competitive advantages.
B stands for Behaviour that means traits and action which are going to take by an
individual for the purpose of performing their roles and responsibilities effectively. In this,
leaders should be able to guide, direct, and influence the employees at workplace which can help
to meet with specific goals and objectives that can help to manage the workings and develop
business performance effectively. In Richer Sound to perform a role of leader there is need to
have good and cooperative behaviour which can help to develop a business in challenging
environment.
Organization culture – The culture of organisation explaining as beliefs, assumptions,
and values that is important to consider in running the business. This is not compulsory that all
people who are working in organization are belongs to same culture because they comes from
different country and place so they behave differently. But in challenging environment it is
important to understand how people are behaving and what changes needs to bring for the
purpose of running business and increase profitability. Handy Culture is used by Richer Sounds
for the purpose of managing all activities and functions that are as explained:
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Role Culture: This culture is uses where roles and responsibilities of every employees is
delegated according to their specialization, educational qualification, and interest that influences
individual and team behaviour. In case of adopting this culture by Richer Sounds, individuals
decides how they can do best and accept the challenges willingly. The team members are
accountable for their activities as they are performing their roles and responsibilities clearly.
Task Culture: This culture is uses by organisation to solve the specific problems for the
purpose of achieving targets. This can be use in large organisation where needs to complete the
specific project. In case of adopting this culture by Richer Sound's individuals with common
interest and specialization to come together and form a team which can help to run a business by
influencing team and individuals (Alghusin and Al-Ajlouni, 2020).
Person Culture: This culture create the value of employees who understands that they
are more important than organization that might be affects the productivity negatively. In this,
organization take a back seat and suffer challenging situation. In case of adopting this culture by
Richer Sounds, employees comes to office for getting money as they are not loyal towards
working that influences team as not to work effectively.
Power Culture: It has seen that power to make decision and performing responsibility is
having in the hand of some person which can help to perform the activities. This can be adopted
by management of Richer Sounds, as they have power to analyse competition and formulate the
planning which influences individuals to getting the work done and team work become more
effective that helps to attain the business goals (Baum and et.al., 2020).
Power – This can be defined as amount of energy which is transferred or converted per
unit time. If management have power then it should be analysis the all activities then need to
make right business decision effectively. To understand the power effectively and its uses French
and Raven model has been used by Richer Sounds are as defined:
Legitimate power: This power comes from position and role at a workplace that can
help to make right decisions. In this organization uses hierarchy structure where employees
reports to their senior managers and seniors managers reports to their juniors which can help to
manage the workings. The Richer Sounds can be use this power where individual make decision
to reporting and team work take time to complete task (Costantini, Sartori and Ceschi, 2017).
Reward power: This power is defined as ability that holds by an individual for the
purpose of increasing organizational performance by getting work done from employees. This
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power influences team individual in Richer Sounds such as increases morale of individual and
they make more efforts to complete the project. Team work become more effective as
management rewarded by raising salary, bonuses, praise, recognition, and promotion.
Coercive power: This can be understand as scary and feeling of fear that affected the
organisational performance. If management of Richer Sounds uses this power then individual
feels fear and bound to perform roles which create the chances of mistake. And team work due to
coercive power can be complete but it develop the dissatisfaction between employees (De
Nobile, 2017).
Expert power: This is another power which uses by organization for influencing
individually as it create the experience, ability and knowledge to work. This can be adopted by
Richer Sounds as individuals become more experience in their work and team members maintain
the good relation which increases organizational performance.
From the above Reward Power is uses by Richer Sounds which can help to operate the
business by influencing number of employees to work more and develop the good performance.
The management understand the needs of their staff and give them rewards for their good
performance which can help to increase organizational performance and profitability.
Politics: This means set and collection of activities which are connected with making
decisions in groups and maintaining the good relations effectively. In context to Richer Sounds,
management uses politics in their behaviour as it maintain Chanlat’s characteristics of their
behaviour such as management skills, decision, equality, compensation to employees and others
which helps to motivates the employees and complete the workings effectively. This can help to
operate and regulate the business in changing environment and maintain the higher performance.
This can be influence individual and team work negatively as if managers behave partially with
some staff that create the conflict feeling and team work remains constant (Idiegbeyan-Ose,
Opeke and NWOKEOMA, 2018).
Evaluate how content and process theories of motivation and motivational techniques enable
effective achievement of goals in an organisational context.
Motivation is defined as activity which uses by organisation and management to satisfy the
needs of employees and motivate them to increase the workings. If all employees are satisfied
and happy with organizational services then it will be an opportunity to increase the organization
productivity and profitability. Motivating employees is essential for any organization as it boosts
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their engagement and commitment towards organization. It enables business to achieve its
objective and hence increases its bottom line. Content and Process are motivational theories
enhances motivation of workforce uses by Richer Sounds organization that are as defined:
Content Theory: It is the first motivational theory. It seeks to describe people's needs
and desires in relation to their degree of satisfaction. To inspire its workers, Richer Sounds uses
Maslow's hierarchy of needs. For the company, this need is very important since each employee
is fulfilled by fulfilling their needed needs. This helps them meet the corporate goal in a limited
period of time and also raises the degree of employee satisfaction.
 Physiological needs: This involves basic human needs, that is, food, shelter and clothes.
Richer Sound's first goal is to guarantee workers the basic amount of compensation so
that their basic needs can be met (Jonathan, Rusu and Perjons, 2019).
 Safety needs: Once the individual's needs have been met, then the group believes about
safety and security. Richer Sounds offers workers health and safety insurance, retirement
as well as provident fund. The organisational framework often connects occupational
safety to the workforce.
 Social Belongingness needs: The individuals personal next concern is social identity, as
human beings are social creatures. It involves family and social organisations, friends and
relatives, etc. The workers in Richer Sounds have the right to socialise. People have
common respect for each other and there is an attempt to mitigate or ignore divisive
politics (Kartono, Hilmiana and Muizu, 2017).
 Self-esteem: Status and recognition needs are included in it. Here, individuals want to be
respected and embraced. Richer Sound’s leaders ensure that workers are compensated
and appreciated for achieving goals. They often encourage staff based on their success.
Employees therefore have career growth and advancement opportunities in the business.
 Self-actualization: At this point, people have a sense of self-fulfillment and the
realisation of their maximum potential. It is the final stage of the principle of Maslow's
hierarchy that states that employees should analysis their satisfaction and make a
judgement. Worker development programmes are being launched in Richer to address
these workforce needs.
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Process Theory: This is defined as motivational theory which uses by organization to
motivate on the basis of how activities can be run and employees would feel good while running
in organization. Richer Sounds is using Vroom Expectancy theory that are as defined:
 Expectancy: Greater practise, it says, would lead to increased results. Therefore,
resources and expectations are given to employees in Richer Sounds and they must
achieve them within an agreed deadline. This organization understand the needs and
expectancy of workers and fill them.
 Instrumentality: It is driven by simplicity and comprehension or clarification of roles
and transparency of the method chosen for goal achievement. Now this emphasis is on
improved results in order to achieve Richer's goals.
 Valence: It contrasts the real result with the predicted outcome. Therefore in this process,
employee performance can be evaluated. During this point, effort and results are
compared. Richer managers then compare the outcome and consider any challenges or
mistakes that can be developed. It offers advice on motivating employees.
PART 2 – Influences on team effectiveness and concepts and theories of
organisational behaviour within Richer Sounds
Explain what makes an effective team as opposed to an ineffective team.
Team is the collection of number of people who gets ready to work in organization for
the purpose of attaining common goals and increasing profits. If organisation is having good
team member who works willingly then it will be an opportunity for entity to increase the
performance and profitability. “Ineffective team” term uses where employees are not working
willingly, distrust between employees and feeling lazy in their work that affected the
organizational performance. In Richer Sounds, effective team is working as they understand their
roles and responsibilities then make efforts to complete the task (Kennedy and et.al., 2020).
Basis Effective team Ineffective team
Meaning This means collection of skilled and
talented people who works in
organization for running a business
and bring improvements.
This means collection of
people who feels lazy and not
get ready to work properly.
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Member contribution Number of activities and discussion
held by management where each and
every employees put their efforts to
manage the task. The team member
of Richer Sounds, management and
employees are contributing equally
and they make efforts to complete
task.
This type of employees are not
working in Richer Sounds as
management views employees
performance and change them
if they does not work properly.
Goals All the members of effective team
understand organizational goals and
ready to accept the challenge in
Richer Sounds that can help to take
right decision.
In this it is difficult for
members to understand the
task and their goals.
To understand the role of effective team in Richer Sounds, Belbin typology have been
used:
Though oriented:
Monitor Evaluator: This means decision make by management of Richer Sounds on the
basis of facts and rational thinking which can help to regulate and run the business by monitoring
each activity.
Specialist: This role is performing by effective team of Richer Sounds as they have
specific skills to use their knowledge and experience in increasing organizational performance.
Moreover, employees working their activities effectively.
Action oriented:
Implementer: This role is plays by management and some members of effectively as
they implement all changes and innovation in retail sector that can help to develop the business.
Moreover, team member are much aware from Covid-19 so they implement all possible
measures and maintain the higher performance.
Completer : The management of Richer Sounds performing this role where it complete
the task which has assigned by their senior and make efforts to complete them.
People Oriented
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Team worker: This means team member of Richer Sounds are playing the role of team
worker who analysis the performance and increase the organizational performance.
Resource investigator: This role is defined by management of Richer Sounds as
resource investigator as they allocate the resources and task among between employees which
can help to increase productivity.
TUCKMAN'S TEAM DEVELOPMENT
Tuckman's model is uses by Richer Sounds for the purpose of establish the relationship
between employees and for develop maturity which helps to arrange all workings and attain the
higher performance. It organisation is having effective team then it will be opportunity for
organisation as it increase the workings and attain the higher profitability. For example, The
leaders of selected organization performing different roles and responsibilities who analysis tehir
skills by preparing PDP plan and bring the changes in their skills which can help to operate the
business and attain higher profitability.
 Forming- In this, workers depend on leadership decisions for leadership and supervision.
The organisation does not define positions and obligations in this. Staff in Richer Sounds
are totally reliant on the leader and do only the job assigned by the leader. This awareness
capacity of the leader is also confirmed through this (Kubicek, Bhanugopan and O’Neill,
2019).
 Storming- There is a lack of consensus in this regard when it comes to making decisions.
It is explained in this team goal, but there is so much variance. In Richer Sounds, the
leader very clearly explains the job style and mission to the worker, apart from receiving
some work challenges. In this stage, management bring the change in their performance
which can help to operate the business (Kok and et.al., 2016).
 Norming The tasks and duties of any worker are evident in this. Large decision is made
by superior and then according to their specialty, they delegate different work in person.
Also defined is their working pattern. Leader provides workers with various positions
according to their abilities, ability, in Richer Sounds. Their sense of intent is strengthened
by this.
 Performing- In this company's goals is transparent to all workers and if the worker isn't
really happy with the team, appropriate adjustments are made to create a productive
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atmosphere. In Richer Sounds, the leader is specific about the role they have to undertake
for all employees and the manager also has a high degree of autonomy.
 Adjourning- In this a particular team trains for a specific mission and is then refreshed
after covering the task team. This examines the team only from the viewpoint of work. In
Richer Sounds, teams are also constructed for special purposes. In chosen organization,
various tasks are performed by different teams that are designed for particular tasks.
Therefore the team splits up after the goal is accomplished. Successful team building
contributes to productive business results (Yi and et.al., 2019).
Application of concepts and philosophies in relation to organisational behaviour in an
organisational
Organization behaviour is the study of people's behaviour and their values which can help
to manage the all workings and increase the performance. If behaviour of people are properly
manageable and organised then it will be opportunity for organization to increase the
productivity and profitability. Different type of problems are facing while running a business,
where it is important to understand how activities should be manage and arrange which can help
to operate and regulate the business effectively (Yordanova, 2018).
Due to Covid -19 a challenging situation is facing by Richer Sounds as unclear roles and
responsibilities of employees which create the feeling of not to work properly and not
developing the business. Due to this situation, productivity and profitability in decreasing
continuously that needs to be overcome. To eliminate the problem and delegate the roles
between employees management has decided to use Path Goal theory that are as explained:
Path goal theory: This is framework which uses by organization for the purpose of
identifying critical situation and bring the uses of different activities which can help to overcome
the problem and maintain the good performance. The characteristics, behaviour and leadership
styles of Richer Sound's employees are as defined:
Task & environment characteristics: This stage is defining environment and task of
chosen organisation which is required to be complete. For example, Richer Sounds is
maintaining good environment where leader and managers understand the goals and formulate
effective planning who can work in to dynamic environment. This can help to solve the
environment related problem and making efforts to complete task. Herein, management also
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assures their employees and customers that they are maintaining proper hygienic and sanitized
products which can help to increase sales (Sobaih and et.al., 2020).
Employees characteristics: This stage is uses to define the characteristics of employees
by assigning them work and observing. The employees who are working in Richer Sounds are
skilled, resilient, passionate, openness, and good communication who can accept the changes if
roles have cleared that can help to manage the workings. The employees are also aware from
Covid impacts so they are taking all precautions and maintaining social distance with others
which can help to run the business.
Section of leadership style: Leadership style is important factor that should be use by
organization according to their task and project which is required to be complete on time. There
are different leadership style such as participative, directive, supportive and achievement
oriented that can help to complete the workings and manage the organizational activities.
Directive leadership style will be use by management of Richer Sounds for the purpose of
solving situation and problem which are facing by company as it helps employees to get proper
direction and roles what they need to do which can help to operate and regulate the business
effectively by minimizing negative impacts (Zeffane, Melhem and Baguant, 2018).
Focus on motivation: For running and managing the organizational activities there is
need to provide the motivation to employees which can help to influence employees and getting
the work done effectively. The management of Richer Sounds motivate employees by
identifying problems, clarify the path, removing obstacles, providing compensation and benefits
which helps to getting the task done and minimize the negative impacts in changing environment
(Sweiss and Yamin, 2020).
Therefore, by using path goal theory management analysis skills and motivation level of
employees then bring the changes in their leadership style which can help to allocate the roles
and responsibilities of employees and complete the project on time for the purpose of
maintaining higher performance. Herein, management provides online facility to customers due
to Covid-19 that make happy to customers and supports to increase the organizational
performance.
Social capital theory: This theory is given by Bourdieu and Coleman for the purpose of
maintaining good relation between society and management. This theory can help to develop the
internal relation between employer and employees so they can manage each activities and solve
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the problem effectively. Richer Sounds uses this theory for the purpose of reducing negative
impacts due to Covid-19 and increasing performance by maintaining good relation through
online mode as Pandemic is facing by whole world (Wan, 2016).
Therefore, from the above analysis it has explained that Path goal theory is valuable for
Richer sound as it helps to analysis the problems or conflicts that arises in organisation and
provide the solution. This helps to use the effective leadership style that suits their problems and
supports to attain the business goals.
CONCLUSION
From the report it can be concluded that motivation is important for all as it helps to fill
the needs and wants of their customers which can help to increase the organizational
productivity. The culture, politics and power of organization influences individual and team as
they analysis which activities and task should be divide between employees that can help to
attract the number of employees. Content and process theory of motivation uses to motivate the
employees which can help to increase the organizational performance. Concept and philosophies
in relation to organization behaviour that can use path goal theory which can help to manage the
services.
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