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Culture and Organization: A Theoretical Framework for 3M Technology, Singapore

   

Added on  2019-09-30

16 Pages4291 Words352 Views
CULTURE AND ORGANIZATION[Document subtitle]

1ContentsIntroduction and the issue................................................................................................................2Background of the identified organization......................................................................................3Theoretical framework.....................................................................................................................6Hofstede cultural dimension.....................................................................................................6Power distance........................................................................................................................6Uncertainty Avoidance...........................................................................................................7Individualism versus collectivism.........................................................................................7Masculinity-femininity...........................................................................................................8Long term orientation/Confucian dynamism......................................................................8Edgar Schein’s cultural model..................................................................................................9Artifacts and creation............................................................................................................9Values and beliefs...................................................................................................................9Basic assumption..................................................................................................................10Chosen theoretical framework.......................................................................................................11Artefacts....................................................................................................................................11Values........................................................................................................................................11Assumptions..............................................................................................................................11Conclusion.....................................................................................................................................12REFERENCES..............................................................................................................................13

2Introduction and the issueThe report has been made to understand the issues of the organization and which can be further resolved by applying the theoretical concepts. The organization which has been taken for the assessment is the 3M Technology, Singapore. It has been observed that the organization has usedthe six sigma in order to improve the processes of business by minimizing the probability of the occurrence of defect or the error. The corporate journey of six sigma of 3M began when the J. McNerney took over. The company was also using the technique of six sigma in various parts of the organization, but the results were not that effective as they were expected to be because the technique was not used in each department of the organization which further impacted the overall performance of an organization. Somehow, the organization managed to completely utilize the technique of six sigma in order to maximize profitability by identifying the probabilityof a number of defects and the errors and the organization was expecting to generate more revenues by increasing productivity. The six sigma technique was used in every part of the organization. But soon the things changed, the company was not able to offer productive services to the customers according to their needs. Further, the management tried to identify the reason for the decline in the productivity and identified that the employees were not able to adjust with the newtechnique. The employees of the higher position were becoming authoritative, and the employeeswere not able to show their talent and use their required skills and capabilities. The employees were only getting orders from the higher authorities, and this is making them frustrated and demotivated as they were not able to work according to their skills and their skills and the capabilities were not getting utilized adequately (Daft, R. L. 2015). The organization was trying

3hard to offer adequate training to the employees, but some of the employees were not ready to accept the change because they were more comfortable in a way in which they were working (Berry, L. L., & Parasuraman, A. 2002). The company tried to expand their operations more thanbefore in order to maximize profitability and attain sustainable competitive edge for a longer period of time by satisfying and retaining customers through offering high quality and innovativeproducts and services to them.Therefore, the six sigma technique did not go right with the organization as the employees resisted in order to accept the change and their efficiency declined to a great extent. The organization has the open culture, but it is becoming difficult for the employees to work more productively by accepting the technique of six sigma. Furthermore, the report will help in understanding the background of the organization along with the theoretical concepts which can be used by the organization in order to improve the culture of the organization and how the concepts will actually help the organization to work more innovatively.Background of the identified organization The 3M Technology is the organization which offers the services of innovative products to the communities and the customers. The organization is committed in order to make the lives of the customers better and easier. Further, the company offers the services in the various sectors like retail, health care, construction, industrial, mining, chemicals and the transportation (3M Global Gateway. 2012). The company was established 50 years ago in Singapore. Initially, the organization had around 8 employees only, but at present, it has 1700 employees along with the well- developed capabilities. The organization is having two plants of manufacturing in Singapore i.e. Tuas and Woodlands. The organization is an American corporation of multi-

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