. BUS 101 Assignment 2022

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BUS 101
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Executive summary
The main aim of the paper was to examine the factors, causes and impacts of job stress in
Amazon Company. Job stress was defined as the inability of employees to cope up with job
pressures due to a poor fit between individual conditions, work requirements and abilities.
Factors causing job stress included events, long working hours, change of duties and
responsibilities, lack of autonomy, insufficient resources, insufficient skills, discrimination,
harassment, few opportunities, threats of job security such as potential redundancy, tight
deadlines and conflict with co-workers. Job symptoms included fatigue, headaches, sleeping
difficulties like insomnia, Gastrointestinal upsets, anxiety, irritability, cognitive difficulties,
depression, discouragement. Isolation, impatient, diminished interpersonal relationship,
aggression, mood swing and performance drop. job stressors causing that influence job stress.
The common stressors included poor management practices, organizational culture, physical
work environment, trauma, change management, lack of support and relationships at work. The
most common impacts of job stress included high employee turnover rates, low production, high
error rate, increased health concerns, depression and emotional disorders.
Qualitative data analysis was used to analyze the results. Total of 20 employees
participated in the research. Random sampling was used to select employees. The research found
that out of 20 employees, 15 were suffering from job stress. The research concluded that
employees of Amazon are significantly influenced by job stress. Amazon was recommended to
provide a conducive working environment in order to eliminate the work-related stress issues
among its employees.

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Table of Contents
Executive summary.....................................................................................................................................2
1.0 Introduction...........................................................................................................................................2
2.0 Overview of the business problems.......................................................................................................2
3.0 Overview of literature on the topic........................................................................................................2
4.0 Methods and Results..............................................................................................................................2
5.0 Recommendations and Conclusions......................................................................................................2
6.0 References.............................................................................................................................................2

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1.0 Introduction
Over the past few decades, Job stress has termed as one of the major problems being
experienced by diverse organizations. According to Chen, Lin and Lien (2011 p.1327), job stress
involves emotional and harmful responses such as anxiety, tension and depression that occur
when job requirements fail to meet the needs of the worker, capabilities and resources. Amazon
is one of the biggest companies being affected by the issue of job stress. Amazon is an American
multinational technology company that focuses on e-commerce, artificial intelligence, digital
streaming, consumer electronics, digital distribution and cloud computing (Wu and Gereffi, 2018
p.1). Over a few decades, Amazon has struggled to retain its skilled and experienced employees
as a result of Job stress. Various factors within Amazon’s internal and external environment it
operates have been linked with the contemporary issue of job stress. Therefore, the report
examines the impacts of job stress on Amazon Company.
2.0 Overview of literature on the issue of Job stress
2.1 Literature review
Over the past decades, organizations have experienced diverse personal and professional
workforce problems which have negatively impacted the degree at which corporate and
businesses retain employees. Diverse scholars have had a varied definition of the term job stress.
SunnyHu and Cheng (2010 p.1337) defined the term job stress as the inability of employees to
cope up with job pressures due to a poor fit between individual conditions, work requirements
and abilities. Furthermore, SunnyHu and Cheng (2010 p.1337) also added that job stress may
include physical and mental conditions which affect the productivity, quality of work,
effectiveness and personal health of employees. Ekienabo (2016 p.124) also defined job stress as
discomfort that is perceived and felt at personal levels and is triggered by situations, events and
instances which are frequent in nature and very intense to exceed person coping capabilities.