Implementation of ATM Services

The assignment proposes the implementation of ATM services to increase customer satisfaction and engagement with Collin's bank. The project aims to provide 24/7 banking services, generate printed receipts, and maintain secure data access. The proposal includes a risk analysis, business outcomes, user benefits, and project success metrics.

Running head: OBJECT MODELING
Object Modeling
Name of the Student
Name of the University
Author Note

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OBJECT MODELING
Table of Contents
1. Vision Document.............................................................................................................2
1.1. Background...............................................................................................................2
1.2. Problem Description.................................................................................................2
1.2. System Capabilities..................................................................................................2
1.3. Business Benefits......................................................................................................3
2. Resources Required.........................................................................................................3
3. Stakeholder Map..............................................................................................................5
4. Project feasibility and Risk..............................................................................................6
5. Proposed Outcomes.........................................................................................................7
5.1. Business Outcome....................................................................................................7
5.2. Outcome to the Users................................................................................................7
5.3. Project Outcome.......................................................................................................7
References............................................................................................................................8

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OBJECT MODELING
1. Vision Document
1.1. Background
The Collin’ ATM Bank requires and ATM service for facilitating customers in their daily
banking activities. The ATM system to be developed should have a card reader that will read the
ATM cards provided by the bank to the customers. The system furthermore should incorporate a
keypad, a display, a cash dispenser and a printer for printing the transactional details if a
customer wishes to print the details. The problem capabilities and the benefits of the system to be
developed are discussed in the following section.
1.2. Problem Description
The major problem associated with the Collin’s ATM Bank is that it requires an ATM
system for facilitating the daily banking activities of the customers of the bank. ATM is a
necessary system as it provides the customers with the benefit of money withdrawal and access
to different banking services any time. An ATM system is to be developed for Collin’s bank.
1.2. System Capabilities
The ATM system will be capable of authorizing the identity of the user by collecting the
data from the card inserted in the card reader of the system. Only after successful card
recognition and pin verification the customer is allowed to withdraw money from his account.
Upon successful verification of the identity of the customer, the system will as ask the customer
to select their account preferences such as savings, credit or super saver in order to carry on with
the further account transactions (Sridharan, Pramod & Sunitha, 2014). The system after verifying
the authenticity of the customer will check whether the customer has sufficient funds in his

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accounts to proceed with the transaction in case the customer wish to withdraw money from his
account. Apart from money withdrawal, the system is capable of providing the customer with the
options of money transfer and printing the transaction history.
1.3. Business Benefits
The system is expected to provide a number of benefits to the customers of the Collin’s
bank, which will in turn provide certain business benefits to the ban as well. The benefits of the
system are as follows-
1. The Customers can access the banking services 24*7, which will help the bank in
engaging more customers to its service (Phan & Nham, 2015).
2. Implementation of this system will help the customer in eliminating the need of
visiting banks quite often. This is turn help the bank in management of their services more
effectively as the ATMs are faster in processing the requests in comparison with the bank.
3. The system is expected to increase the customer engagement with the bank thus
increasing the business value of the organization.
5. The development of an ATM system is expected to increase the customers’ traffic aand
increasing the possibility of customer retention.
2. Resources Required
The resources required for developing the Collin’s Bank’s ATM system are as follows
(Bahill & Madni, 2017)-

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OBJECT MODELING
1. Software: In order to provide the different functions of the ATM to the customers, the
software of the machine need to interact with various other software. Therefore, there are certain
software interface requirements that are needed to be fulfilled for implementing the system. This
includes a transaction management software that is to be used for managing a transaction, a card
management software for verifying the pin and login details and a database to keep the records of
the user account on Oracle (Laudon & Laudon, 2016). Apart from this the system should
incorporate a dial up POS as a communication interface requirement.
2. Hardware: The hardware requirement of the system includes the various hardware
components in which a machine is required to interact with. The hardware components include
ATM power supply, ATM card reader which should be incorporated with a magnetic stripe
reader, receipt and statement printer, a monitor with a screen resolution of at least 800 X 600
(Wang et al., 2012).
3. People: In order to implement the ATM system for the Collin’s ATM system, there
will be a need of human resources as well. This includes the different stakeholders associated
with the project and the project team members. The project team member will plan the
implementation of the ATM system within the given schedule and budget of the project (Ogbuji,
Onuoha & Izogo, 2012).
4. Financial: The Bank needs to allocate a fixed amount of budget for the project of
implementation of an ATM system for the bank. The budget should include the resource
requirements of the project, cost of the labors and maintenance cost of the machine (Arora &
Saini, 2014).

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5. User requirements: The user requirements of the system include a user friendly and
interactive interface that will provide the option of interacting with the services listed in the
ATM system. It should be a menu driven interface providing a login screen for validating the
identity of the user (Petrlic & Sorge, 2013). A successful login will guide the user to the further
services including banking, money transfer and money withdrawal.
3. Stakeholder Map
The stakeholder map for the identified stakeholder of the project is as follows (Missonier,
& Loufrani-Fedida, 2014)-
Stakeholder Class Power Influence Interest
Collin’s Bank Keep Informed High High High
Resource Manager Monitor Low Low Medium
Project manager Manage
Closely
Medium Medium High
Customers Keep Satisfied High High Medium
System Analyst Monitor Medium Medium Medium
The above table represents the major stakeholders associated with the project and also
depicts the influence and the interest of the stakeholder in the project. The Column “class”
represents which stakeholder is to be kept satisfied, monitored, kept informed and managed
closely while implementation of the project. The stakeholders associated with the project should
have a proper knowledge about the project progress and for that a proper communication plan is

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needed to be developed along with the determination of a fixed communication channel, which
in this case can be email and phone.
Figure 1: Representing the stakeholder’s Map
(Source: Created by Author)
4. Project feasibility and Risk
The project is very much feasible for the Collin’s bank to undertake the project as ATM
system is an integral need for the customers as well as the bank for improving its business value.
However, a detailed feasibility analysis of the project is performed in order to formulate a well
planned project implementation. The technical feasibility is performed for the project in order to
understand the availability of the hardware and software identified for the project. A cost benefit

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OBJECT MODELING
analysis of the project is also performed in order to check whether the project is economically
feasible or not (Boardman et al., 2017). The operational feasibility of the ATM system is also
checked prior to the development of the project plan. This indicates that the project is ready to
be implemented as soon as possible (Trapp et al., 2015).
One of the major risks associated with the project is that if proper security is not
maintained, the customers’ data can be hacked. Furthermore, secure use of password or the pin is
needed to be communicated to the customer in order to eliminate the risk of data loss.
5. Proposed Outcomes
5.1. Business Outcome
The implementation of the ATM services is sure to accelerate the profit of Collin’s bank
as it will increase the customers’ engagement with the bank. Increase is customer satisfaction is
definitely beneficial to the business.
5.2. Outcome to the Users
With the implementation of the project the users will be get the opportunity of accessing
the banking services according to their convenience. The ATM service will be very beneficial for
the customers of the bank, which in turn will increase the customers’ satisfaction.
5.3. Project Outcome
The project is expected to be a success. With the implementation of the project, the
customers will be able to access the banking services and withdraw money 24*7. The system
will generate a printed receipt of the transaction as well.

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References
Arora, N., & Saini, J. K. R. (2014). Approximating methodology: Managing cash in
automated teller machines using fuzzy ARTMAP network. International Journal of
Enhanced Research in Science Technology & Engineering, 3(2), 318-326.
Bahill, A. T., & Madni, A. M. (2017). Discovering system requirements. In Tradeoff
Decisions in System Design (pp. 373-457). Springer, Cham.
Boardman, A. E., Greenberg, D. H., Vining, A. R., & Weimer, D. L. (2017). Cost-benefit
analysis: concepts and practice. Cambridge University Press.
Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education
India.
Missonier, S., & Loufrani-Fedida, S. (2014). Stakeholder analysis and engagement in
projects: From stakeholder relational perspective to stakeholder relational
ontology. International Journal of Project Management, 32(7), 1108-1122.
Ogbuji, C. N., Onuoha, C. B., & Izogo, E. E. (2012). Analysis of the negative effects of the
automated teller machine (ATM) as a channel for delivering banking services in
Nigeria. International Journal of Business and Management, 7(7), 180.
Petrlic, R., & Sorge, C. (2013). Establishing user trust in automated teller machine
integrity. IET Information Security, 8(2), 132-139.
Phan, C., & Nham, P. (2015). Impact of service quality on customer satisfaction of
automated teller machine service: case study of a private commercial joint stock bank
in Vietnam. Business: Theory and Practice, 16, 280.

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Sridharan, S., Pramod, T. C., & Sunitha, N. R. (2014, November). Architecting an integrated
framework for utility payment services using automated teller machines. In Science
Engineering and Management Research (ICSEMR), 2014 International Conference
on (pp. 1-6). IEEE.
Trapp, M., Laub, K., Wern, B., SDU, L. H., Depuydt, T., UV, D. B., & Di Berardino, S.
(2015). COST-BENEFIT-ANALYSIS.
Wang, Y., Zhang, Y., Sheu, P. C. Y., Li, X., & Guo, H. (2012). The formal design model of
an automatic teller machine (ATM). In Breakthroughs in Software Science and
Computational Intelligence (pp. 263-287). IGI Global.