Balanced Scorecard Approach of Commonwealth Bank of Australia

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Report on commonwealth bank of Australia
Name of the student
Name of the assignment
Author’s note

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Table of Contents
Introduction................................................................................................................................3
1. Adopting and implementation of Balanced Scorecard of Commonwealth Bank of Australia
....................................................................................................................................................3
2. Problems faced while implementing the Balance Scorecard.................................................3
3. Long Term Goals of Commonwealth Bank as well as Stakeholders or Clients of
Commonwealth Bank.................................................................................................................4
4. Balanced Scorecard Approach of Commonwealth Bank of Australia...................................4
5. Strategic map of Commonwealth Bank of Australia.............................................................6
6. Indicate KPI’s and KPD’s......................................................................................................7
7. Identification of issues that takes place while implementing balanced scorecard.................8
Conclusion..................................................................................................................................8
References..................................................................................................................................9

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Introduction
The balanced scorecards of the banks are very important and has great impact on the
performance of the banks. Here, the Commonwealth Bank of Australia is taken for study.
There are some issues faced by the bank and have taken the measures to implement the
proper strategy map and the balanced scorecard. There are group of investors in the bank
which helps to attain the long term goals set by the bank.
1. Adopting and implementation of Balanced Scorecard of Commonwealth Bank of
Australia
The balanced scorecard of the bank is very important to understand its performance.
The balance scorecard is a measure to learn and grow about the significant and the positive
performance of the banks. It has both the lag and lead indicators which means the financial
and the non-financial indicators respectively (Commbank.com.au 2019). The BSC has major
objectives to serve to the bank such as the financial objectives, customer objectives, internal
processes of business and the objectives to learn and grow.
2. Problems faced while implementing the Balance Scorecard
The problems faced by the commonwealth bank of Australia while implementing the
balanced scorecard are:
The poor definition of the metrics: the metrics of the bank are required to be apt and clear.
Which can be done with the help of the visual indicators. The CBA did not have the metrics
clear while implementing its scorecard which lead to some issues (Commbank.com.au 2019).