Mira Abou Khzam [Leadership And Change Management]

[LEADERSHIP AND CHANGE
MANAGEMENT]
2015
Cardiff Metropolitan University
Mira Abou Khzam

Table of Contents
1. Introduction........................................................................................................................................2
2. Jack Ma’s Biography..........................................................................................................................2
3. Application of Generic Approaches to Leadership............................................................................2
a. Jack Ma’s traits and behaviours......................................................................................................2
b. The behaviour of Jack Ma in different cases....................................................................................3
c. Leader influence on followers..........................................................................................................3
4. Other Aspects of Leadership...............................................................................................................4
a. The Success of Jack Ma...................................................................................................................4
b. The strength and the weaknesses of the leader................................................................................4
c. Organizational Values.....................................................................................................................4
5. Change Management..........................................................................................................................5
a. The Concept.....................................................................................................................................5
b. Jack Ma’s and change management................................................................................................5
c. Jack Ma implements change management.......................................................................................6
d. Barriers to Change..........................................................................................................................6
6. Applying creativity learning and innovation......................................................................................7
7. Conclusion..........................................................................................................................................7
References...................................................................................................................................................8

1. Introduction
In this research we are going to discuss the aspects of leadership and change management
by taking the case of the Chinese leader Jack Ma who established Alibaba group in 1999
which is the first website that helps small businesses to leverage innovation by the strategy
of business-to-business online. The company became one of the most important global
leaders in online and mobile commerce led by a very successful business leader Jack Ma.
Jack Ma retired in 2013 from being the CEO of Alibaba Group leaving behind him lessons
that can be taught to young entrepreneurs (Alibabagroup.com, 2015). But who is Jack Ma
and what makes him a Leader?
2. Jack Ma’s Biography
Ma was born in the 15th of October 1964 in Hangzhou in south China. He grew in an area
that wasn’t related in any aspect to the west. He wasn’t rich in adverse he was kind of poor.
He wasn’t good at school and used to have fights with his classmates. When he was a
teenager he used to offer visitors of China tours in the city because he was good at English
and one of the tourists nicknamed him “Jack”. He graduated in 1988 and applied to so many
jobs but he ended up teaching English in a school where he build good teacher-students
relations. Ma had no experience in programming and coding and he found out about the
internet in his trip to the USA in 1995. He stated that he learned how to use the internet in
1998 one year before starting his online business after the convention of seventeen of his
friends to invest. And today Jack Ma is the richest men in the China with a fortune
equivalent to $25 billion (Stone & D’onfro, 2014)
3. Application of Generic Approaches to Leadership
a. Jack Ma’s traits and behaviours
He was extraversion. He inspired many with his energy and optimism but he had over self-
confidence on his ability to change the world so he was a little bit unrealistic (Anderlini,
2013). He has high conscientiousness in his job; with high integrity he respects the
confidence of his subordinate. He is open-minded and creative. He was agreeable by being
responsive and never disappointing anyone, flexible with his employees and friendly with
his employees because he was highly confidence about them (Chowdhury, n.d.).