Legislation in Travel and Tourism

Legislation

Table of content
INTRODUCTION.................................................................................................................................3
TASK 1....................................................................................................................................................3
Covered in PPT.................................................................................................................................3
TASK 2.................................................................................................................................................3
2.1 Principles of health, safety and security legislation on the travel and tourism sector...................3
2.2 Legislation of Equality................................................................................................................5
TASK 3.................................................................................................................................................7
3.1 Contract legislation in relation to travel and tourism...................................................................7
3.2 Consumer protection legislation in relation to travel and tourism customers...............................8
TASK 4.................................................................................................................................................9
4.1 Ethical issues faced by travel and tourism...................................................................................9
4.2 Customer social responsibility in travel and tourism.................................................................10
CONCLUSION...................................................................................................................................12
REFERENCES....................................................................................................................................12

INTRODUCTION
Legislation defines various types of rules and regulation which have to be follow by
each and every sector. It is the statutory law which enacted with various types of laws and
regulation. Further this is set of law which are framed by government. Also some rules are
framed for travel and tourism sector. These sectors are engaged in the business to attract
people through offer them attractive packages of traveling in different countries. In modern
world most of the people are attracted towards these services and through which they are able
to earn large amount of profit and attain their set of target as well. These sectors include
transportation services like taxicabs, airlines, hospitality which include hotels,
accommodation etc. They have to provide better quality of services to their customers in
order to keep them for long time. These sectors have to offer safe and secure traveling
services to them which may not harm to their body as well as any other types of damage
(Hayek, 2012). According to Health and safety at work act 1974, travel and tourism sectors
have to provide best quality of services to them. During traveling, also they are liable to
follow equality among customers through which they are able to maintain their performance
and earn more profit as well. The principles of health, safety and security having impact on
the these sectors which have to be follow by the sectors. The present report is based of
Thomas cook which is the largest travel and tourism organization. This firm can able to
provide best quality of traveling services to their targeted audiences and also provide
attractive offer to them in order to attain their set of target and meet their goals as well as
objectives. This company have to provide proper safe and secure journey to their customers
and try to meet their level of satisfaction as well.
TASK 1
Covered in PPT
TASK 2
2.1 Principles of health, safety and security legislation on the travel and tourism sector
The main reason behind the legislation was to regulate tourism industry by including
unified criteria of practices of tourism; this was done as to determine the rights and
obligations the people in tourism industry has to follow. This legislation was made to develop
tourism and the activities related to tourism (Dickinson and Lumsdon, 2010). The different
type of legislations was developed to avoid and safeguard the tourist in the event of any

hazard. These legislations are made to fix the responsibility of the employer and employees
to provide all type of necessary conditions to minimise the level and risk of accidents.
Thomas cook is one of the largest tour provider and it makes sure that its own assets and
employee's are safe and remain unharmed.The health and safety in tourism sector is governed
by the act health and safety act 1974. This act ensures individual health and security at their
respective workplace. If anything happens to the employee at the workplace the employer is
held responsible for it. If the act is performed by the employee is with the permission of the
employer then employer will be held responsible for it. The employer has to ensure that the
employee is safe and secure while he performs the job (Robinson and et. al., 2016). This law
clearly states the duty and responsibility of the employee and employer. There are some steps
which have to be undertaken by Thomas Cook and other companies:
 Safety and security at the work place
 Proper training regarding health and safety
 Proper construction of entry and exist at workplace
 All the new recruits have to be informed about the rules and regulation
 Monthly mock drills
 Providing safety handbooks
 Proper session to update the employee about the change in policies
The guidelines of health and security act tries to find if the employee of the
organisation have all the knowledge about the prevalent legislation (Moli, 2013). They also
provide assistance in the compliance of the act. Technical assistance is also provided to all
the organisations. This act has defined employee and employer duties separately. Thomas
Cook and other players in the industry have to follow the legislation in a manner which help
the industry in raising the level of awareness. The following duties are perfromed by the
Thomas cook and its employee's:
Employee duties:
 Prevent accidents
 Report hazards
 All training sessions are attended
Employer duties: