Avis Rental Car Dispute Resolution

This assignment involves a letter from AVIS car hire LTD to Curtis Smith addressing a dispute over a damaged rented vehicle. The letter explains the terms and conditions of car rentals, clarifies the responsibility for damages, and offers a coupon for future rental services as a resolution. It also highlights internal improvements to prevent similar situations in the future.

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business writng
student’s name
date of submission

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AVIS Rental cars
P. 0 box 24-97700,
San Diego, USA.
Email: Avis.car.co.ke
Website: info@ Avis.car
29th Oct 2017.
To Curtis Smith,
5478 Lighthouse Lane, Los Angeles,
CA 90036Dear sir,
Re: clarification on the latest issue
We are sorry for the latest problem that befell you recently.
It is in our best interest to give our clients the best services. According to the terms and
conditions of our operations is that the vehicles which have been rented out must be returned in
good conditions. As such, for the Sports Utility Vehicle rented to you, it is important that you

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take responsibility for the damaged bumper which costs about $ 750. We apologize however for
the fact that you were convinced by our agent to add more money so that you could be given the
Sports Utility Vehicle. In the first incidence when you realized that the vehicle was too long, that
is the Audi Q7, you would have asked for a refund so that you would stick to your former vehicle
of choice (the full size car). We also provide an insurance policy to our clients so that our hired
out vehicles to be protected in case of an accident or other damages. It’s quite unfortunate that
you did not buy our insurance cover. While the American Express card is accepted by our
company for making payments for car hire, they do not cover the Audi Q7 Sports Utility
Vehicle. We have however that from next time we will be going into the details of the credit card
policy of the client so that we can offer the necessary advice. In connection to this, we will offer
you a coupon for two days for free renting any full size sedan cars.
Looking forward to doing business with you in future.
Yours faithfully,
Ishamel Donney
Transport coordinator, AVIS car hire LTD.