Functions and Purpose of Human Resource Management with LV Company
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This document discusses the functions and purpose of Human Resource Management (HRM) within LV Company. It covers topics such as workforce planning and resourcing, recruitment, and selection approaches. It also explores the strengths and weaknesses of LV's approaches to selection and recruitment.
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Table of Contents INTRODUCTION...........................................................................................................................1 ACTIVITY 1....................................................................................................................................1 Functions and purpose of Human resource management with LV company.............................1 HRM functions relate to work force planning and resourcing within LV and its importance to firm..............................................................................................................................................2 Weakness and strength of LV's approaches to selection and recruitment..................................3 ACTICITY 2....................................................................................................................................4 Person Specification....................................................................................................................4 CV Review..................................................................................................................................6 Competence based interview Question.......................................................................................7 Rationale.....................................................................................................................................7 ACTICITY 3....................................................................................................................................8 Learning and development opportunities....................................................................................8 Rewards and Benefits..................................................................................................................9 ACTIVITY 4..................................................................................................................................10 Employee Relation....................................................................................................................10 Employee Relation impact of Decision making on HRM decision..........................................11 Different employment policy impact on the HRM Decision....................................................11 CONCLUSISON............................................................................................................................12 REFERENCES..............................................................................................................................13
INTRODUCTION HRM, Human resources management is the strategic approach in the organization which looks at effective management of the human resource in the organization. Recruitment, selection and retain employee in the organization for longer period in the organization.LV= is the UK's largest friendly society, which is owned by its members. LV= was founded in the year 1843. LV= used to provide variety of different type of financial services to their client that is insurance, life insurance, pensions and investment products, with over 5.8 million customers. This report highlights the understanding of HRM and different function of the same in the organization. After that the report goes on to highlights the Person specification for the job role and review of Different CV regardingjob role in the organization(Vu and Ozdemir, 2018). After that the report highlights the different learning and development opportunity which is provided to the employee and also rewards and benefit structure of selected organization. In the end the report highlights understanding of employee relation and different impact which is brought same on HRM decision. Also, highlights the impact brought by different legislation policy on the decision-making of HRM in the organization. ACTIVITY 1 Functions and purpose of Human resource management with LV company HRMistheprocessofplanning,selecting,hiring,inductingworkers,deciding compensation and motivating people at work place. It is also considered as procedure of making effective and efficient use of human resource so that set goals will be achieved. Liverpool Victoria is one of the UK biggest insurance firms with over 5 million consumers. It provides range of retirement and insurance goods, the mission of LV is to cater the best services to residential people. With over 5,500 workers, firm offer its services to number of customers. As a most important department in LV, HRM handle all aspects of staff and has different functions(Ferrannini, Mark and Mayoux, 2016). Human resource planning- It is predetermined course of practice, planning is the process of identifying LV goals and formulation of programmes & policies for achieving them. It is future oriented concerned
with clearly charting out desirable direction of firm activities in the future. Forecasting is the most essential elements in planning function. Recruitment- It covers under operative functions of HRM, hiring is the procedure which bring pool of talented applicants who can help LV to provide their financial and other services to consumers and allow managements to choose right people from give pool.Human resource management used online recruitment method. Directing- It includes activating 5,500 people in LV working in 14 different locations across the United Kingdom and making them contribute maximum towards organizational goal(Hassan, 2016). Training- Training and development is operative function of HRM, it will permit existing as well as new workers to obtain new skills to perform their job efficiently.Human resource department consider the requirement of training and make plan accordingly. Purpose of HRM- The aim of Human resource department mission is to increase productivity of existing work force by optimizing their effectiveness, that helps to maximize profit margin rather than before. It is the coordination of LV's people to achieve specific business goal and set of objectives, maintain workers satisfaction and fulfilling staffing needs. In additional to this, HRM purpose is to prevent firm from workplace issues and increase its performance by investing in right applicants. HRM functions relate to work force planning and resourcing within LV and its importance to firm Planning is the main function of human resource management within LV, it relates to workforce planning which is very important for firm as whole. HR manager analyse and determine the current as well as future needs of company for skilled people. It identifies competencies LV needs to acquire appropriate candidates. In order to increase productivity of business and improve their performance within marketplace, with planning function HRM determine needs of people who are able to achieve organizational objectives(Specification,
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2016). Plan made by manager in HR department for fulfilling Human resource needs are continually improved and evaluated, it is made to either hire new people and develop essential competencies from within LV. HRM forecast the current and future demand for workers and supply of skilled labour. Workforce planning is the procedure of planning, forecasting and analysing work force demand or supply, determining target talent administration and assessing gaps to assure that LV has right people with suitable skills in appropriate place at right time. Resourcing is defined as part of development which centring on recruitment and release of applicants as well as management of staff performance employed by HRM. In simple words, recruitment functions of HRM is related to resourcing within LV. Human resource management recruit skilled applicants who are able to do their job effectively, it relates to resourcing which is one of the most essential aspects of business. It is all about looking long term needs of company, that is working with talented applicants. HRM make plan to recruit or hire employees, it is beneficial in context of resourcing for firm. Along with this, training and development function also relate to resourcing, it helps to assure that LV retain its staff for longer efficiently. It is procedure by which human resource manager train, promote and select their workers, this includes deciding what type of employees will be hired, selected and trained(Kizuna and Sato, 2017). Weakness and strength of LV's approaches to selection and recruitment Selection is the procedure of evaluating and interviewing applicants for specific job role in LV and recruitment is positive process of finding for prospective people & stimulating them to apply for vacancy in company. There are different types of recruitment and selection approaches available within market, that can be LV. For recruitment purpose, firm used online recruitment method, they provide all the information related to job and business on social media sites such as Instagram, LinkedIn and Facebook, that help people to obtain better understand of who they are and what they do. Organization creates online website where applicant who are interested in job will follow application guide. Strength-
The strength of online recruitment approach used by LV company is that it helps to save cost. With this method firm reach to large target market effectively and select the best applicants who are able to work for them with excellent skills as well as knowledge(Bratton and Gold, 2017). Weakness- The weakness of recruitment approach of firm is that it consume a lot of time as it considered a long term process. Along with this, Telephone and face to face interview is selection approaches used by LV to choose the best candidate for specific job role. Strength- Telephoneinterviewiscost effectiveapproach as comparedto other methodsof selection. It makes human resource manager able to talk and call to virtually any people in market. On the other hand, face to face interview is also beneficial in context of LV, it will help with more accurate screening. Weakness- While conducting telephone interview, is created difficulty to obtain people to elaborate on their responses by Mobile. ACTICITY 2 Person Specification Person Specification is a resource or document which used to describe qualification, skills and different sort of the experience which will be required by the candidate, if they are looking to apply for the job position in an organization(Lee and Kim, 2016). Essential CriteriaDesirable Criteria EXPERIENCEHavingexperienceof workingdirectlywith the departmental head. Also, assisting head in makingdifferent Hasco-ordinate meetingatdifferent levelinthe organization. Has lead team in the
decisioninan organization. Havingexperienceof handlinginternaland external contract in an organization. past. SKILLS & KNOWLEDGEAbilitytopasson attractive and effective messagetolarge group. Abilitytomanage differentmeeting schedule. Abilitytoassistand supervisedifferent activityrelatedto amendmentand production of report in an organization. Abilityto communicate and build goodworking relationship with other in an organization. Abilitytoassess current situation of an organization. PERSON ATTRIBUTESConfident& enthusiastic Polite,engaging manner A ‘can do’ attitude Ability to work as part of a team SPECIAL REQUIREMENTAbilitytotravelto otherlocationwhen Driving License and use of car
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require QUALIFICATIONGraduation Degree CV Review Job Application 1: After looking at CV of Job Application 1, it can be said that CV of applicant is not that bad to conduct an interview in the organization. As recent experience of candidate is relatively the same which this job role require. As Applicant has worked as a personal assistant of General manger. Also, responsibility which was performed by him on that role is on same page, what this role requires. As having experience of scheduling meeting, handling different contract by handling incoming call, male and e male. Handled and maintained good working relationship in andoutoforganization.Otherthingsabouthimwhichmakeshimgoodprofileare, communication skill, quick learner(Kizuna and Sato, 2017). On the other hand looking at the drawback of the CV, then it can say that Applicant is having just one year relevant experience as previous job role is not at all relevant to the vacancy in the organization. Also, experience is working in an E-Design company. So it may get difficult for one yearexperiencespersonal toassistDirector indifferentdecision-makingin the organization. Also, Qualification of an Applicant is not cleared from the CV. Conducting an interview with Applicant 1 may help organization in knowing more about Applicant. So not sure about this profile but good enough to have at least telephonic interview. Job Application 2: Applicant 2 is the best applicant out of all the 3 Applicant. I will love to call him for interview. As current experience and duty performed by Applicant 2 is good to be recognized. As CV of Applicant shows that, having experience of working as a PA of Commercial Director in the recent job. Also, having 9 year relevant working experience. Having experience ofd attend business meetings, taking minutes, maintain office systems to efficiently deal with paper flow and also has arranges travel and accommodation for different visit(Ferrannini, Mark and Mayoux, 2016).
Looking at the drawback of the CV it can be highlights that, as personal is working in a company for more that 9 year, there is good possibility of him asking good amount of wages. Also, not sure about the skill set which is possessed by Applicant but current experience is good enough to conduct interview with the applicant in the organization. Job Application 3: Applicant 3 is not that good profile in regard to job vacancy in the organization. As applicant is not having that sort of experience to carry out the responsibility which is asked by the role(Schmitt-Grohé, 2018). As Applicant is having temporary PA experience, also the responsibility which is performed by the applicant in that role is not that good to be considered him for interview. This profile is much toward the roles of receptionist as compare to the role of Personal Assistant in the organization. Reason of choosing the above two profile as compare to the third candidate is the amount of relevant experience which was possessed by above two candidate is very good as compare to the third candidate. Also skill set of above two candidate are good. Competence based interview Question Please let me known about your experience and qualification in Past? Is you have directly worked with any of the senior member in the Past? Are you having experience of scheduling different meeting and handling contract? How you generally used to perform this activity in the past? Takemethroughyouexperiencetowardmakingandbuildinggoodworking relationship? Thing which makes you different from other? Thing can be experience, skill set, knowledge anything. Are you comfortable traveling when require? Rationale At the time of preparing person specification, one thing which was in my mind was to divide the different knowledge experience and skill set in two criteria i.e. is essential and desirable. So that applicant find it easy to find out the best job role which can be applied by them
and will also help them in checking own situation. At the time of reviewing CV of all the three Applicant I was looking at the experience of the Applicant. As In my thought qualification just gives a guideline to the educator. Knowledge and skill is generally learned by the employee with the help of experience which is possessed by the employee(Vivares-Vergara, Sarache-Castro and Naranjo-Valencia, 2016). This is the only thing which I have consider at the time of making interview question as well. As most of my question is related to experience and knowledge. Importance and critical evaluation Person specification and competency based selection interview Person specification and competency based selection interview in the organization, generally help organization in getting the best employee for the job role. As person specification eventually help the HR individual in the organization in getting simplified knowledge about the different skill set which organization is looking. Also, it helps organization in getting good applicant for the job role. As all the applicant are clear about the skill or experience they need to have. Competency based selection process helps organization in getting better knowledge about the employee experience. As CV of the applicant generally used to show all the thing in a summarized form to the HR individual(Hassan, 2016).At the same time it has seen that both the above tool is not that good viable in checking the skill set which is possess by the employee to carry out different operation in the organization. As they does not drive employee to show the different skill set which is possess by them. ACTICITY 3 Learning and development opportunities Learning and development opportunities for staff, from both an organization and staff perspective There are many types of learning and development opportunity which is provided to all the employee in the organization. As employee are the one who is one of the most important stakeholder for the organization. As they used to carry out all the operation of LV. Some opportunities are described as follows:
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Skill Development:LV used to provide variety of the opportunity for all the employee to develop good skill set in the organization by organizing different type of training and development program in the organization. For example: At the time of adopting any of new technology in the organization. LV used to provide a good sort of training to all the employee about the skill set they need to develop. This help employee in developing good skill set. From employee point of view they develop good skill. Whereas, from organization point of view efficiency of organization is enhanced. This help company in enhancing the efficiency of the business which help company inimproving the profit of the organization in long run of the business. Knowledge development:LV also used to develop good sort of knowledge of all the employee in the organization. As LV always drive employee to work in different condition in the organization. This eventually help employee in building better knowledge of different condition in an organization. For example: In LV, all the employee are given an exposure of different position in the organization. This eventually help them in building good knowledge base in the organization. This help organization in building good and diverse Human force in the organization to carry out different operation of the business.(Chelladurai and Kerwin, 2018). Building knowledge in the organization help organization in bringing good sort of creativity in the organization which help company in improving the different activity of the organization also help organization in improving the productivity of the business. Growth opportunity:LV also used to provide variety of personal growth opportunity to all the employee in the organization. As LV used to build the environment in the organization where all the employee are more clear about the different activity which need to be performed in the organization. Also, all the employee used to feel free to showcase their skill in the organization. This eventually help employee in seeing good growth opportunity. Rewards and Benefits Providing learning and development opportunity to employee is not just enough for organization to retain employee for longer period in the organization. There are many types of activity such as Motivating and providing good rewards to employee are being also performed in the organization.
LV generally used to look at the Adam Equity theory in the organization to keep the motivation level high of all the employee. This theory used to explain that people in the organization used to maintain fair amount of relationship between performance and rewards which are given to the employee in the organization. For example, if an employee in the organization is frustrated by the job than it means that input of employee is much higher than what output is being provided by the employer in the organization. At the same time if employer is not happy with the performance of employee in the organization, it certainly means that output provided by employer is much higher than input provided by employee. So it is very important that organization used to maintain a good amount of balance between the output and input in the organization. LV also used to do variety of the different activity in the organization to maintain the balance between the output and input in the organization. As LV used to provide good sort of rewards to all the employee in the organization so that employee can satisfy there need successfully in the organization. Along with the rewards, LV also used to provide extra benefits to all the employee in the organization. Extra benefits includes medical insurance, leaves and incentives and many more(Bratton and Gold, 2017). LV also used to reward all the extraordinary employee in the organization with monetary or non-monetary rewards in the organization. This help all the employee in feeling enthusiastic in the organization to carry out different operation in the organization. Also, all the employee in the organization also make a extra effort in the organization. From organization point of view it helps organization in retaining employee for longer period. Also, it helps organization in improving level of efficiency in the organization. Form the staff point of view, it passes on the good message to all the employee in the organization that organization used to care about them and there is value of their performance in the organization. There are many other activity are also performed to maintain good working environment in the organization. As LV used to organize informal meeting in the organization on the last date of every month. This meeting is organized to celebrate birthday of employee in the month. This eventually help company in building a good working environment in the organization. As all the employee used to interact with each other in the organization. This flow good flow of honesty, trust and bonding among employee and also with the management.
ACTIVITY 4 Employee Relation Employee relation refers to the different efforts which are made by LV in managing good sort of relationship with the employee in an organization. Generally leader and manager in the organization used to take different decision in the organization to maintain good sort of relationship with the employee in an organization. Importance of Employer relation Employee relation used to bring variety of the importance in the organization, As it help organization in improving the productivity of the business in long run of the business. As all the employee in the organization used to feel motivated to carry out different operation in the organization. This enhances productivity of an organization. Strong employee relation also help organization in reducing the amount of conflict in the organization. As employee relation help organization in building good working environment in the organization which reduces the amount of conflict in the organization(DeCenzo, Robbins and Verhulst, 2016). As leader are the one who used to be in direct touch with all the employee they used to maintain good relationship with the employee. As all the employee used to interact with the leader on regular basis in the organization, leader in the organization used to guide them different path and hears different query faced by them in the organization. This eventually build a good employee relation between employee and leader in an organization. Employee Relation impact of Decision making on HRM decision Employee relations also used to have a good sort of impact on the decision-making of HRM in the organization. As HR department of LV directly used to be in touch with the leader in the organization and used to make different decision based on the information provided by leader in the organization. As good employee relation in the organization help HR department in enhancing the effectiveness of different development plan in an organization and also help organization in implementing the same decision effectively in the organization, as all the employee are ready to accept different changes in the organization. At the time when there is not that good employee relation in the organization, HR department in the organization used to take variety of the supportive action in the organization. As HR department generally has to invest good amount of time in the organization to reduce the
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conflict in the organization. Also, HR department has to take more amount of time to make different HRM decision in the organization.(Schmitt-Grohé, 2018) Different employment policy impact on the HRM Decision Importance of HRM Policy Following HRM policy in the organization help organization in building good image of the company in the eye of customer as well as in the eye of the employer as all the employee always look to have a employee which used to compile their all the activity with the different laws and legislation in the nation. Minimum Wage rate:Minimum wage rate act of UK, used to show the minimum wages which employer much provide to all the employee in the organization. This act used to impact the decision-making of LV HR department, as minimum wage rate of UK is too high on scale, it eventually forces the HR department to higher the employee in the organization with multiple skill set. This eventually help company in building good workforce in the organization and also at the same time also help company in having eye on the cost of the company. Equality Act 2010:It is the another act which used to have greater impact on the decision-making of HR department of LV. This act used to explain that in the organization all the employee should be treated equally, no discrimination should be done in between the employee on the basis of color, gender, culture and caste/. HR department of LV has to look at the different aspect of all the gender, culture and caste before making any decision in the organization. This eventually used to take good amount of time of HR department in the organization before making any sort of decision in the organization. Also, HR department has to organize different training in the organization to promote different awareness about the same in the organization(Vivares-Vergara, Sarache-Castro and Naranjo-Valencia, 2016), Health and Safety Act 1974:It is another Act which used to have a great impact on the decision of HR department in the organization. It is the responsibility of organization to maintain good health of the employee in the organization. As a result HR department of the organization has to make different decision to make sure that secure working environment is provided to all the employee or not in the organization. Also, HR department has to make sure that there is a medical insurance of all the employee. As it is mandatory for all the employee to
have medical insurance of all the employee otherwise organization has to pay good amount of penalty for the same. CONCLUSISON After going through the above report it has been summarized that HRM function of organization is one of the most important function of an organization. As it help organization in building good workforce in the organization. After that report goes on to summarize that for the role of PA in the organization two Applicants are good to be called for the interview, one employee is not that good. After that report summarized that skill development and knowledge development and growth opportunity are few opportunities which is offered by organization to the employee. Also report summarized that there are many different type of rewards which are also given to employee in the organization to improve level of motivation in them. In the end the reportsummarizedthatemployeerelationusedtoimpactHRMdecision-makinginthe organization. Also, policy such as equality act and minimum wage also used to have impact on the HRM decision-making in the organization.
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