Managerial Skills and Competencies

The assignment provides an overview of the role of a manager in developing top talent in business, focusing on the development of cross-cultural competencies through international corporate volunteerism. It also discusses the use of Tuckman's model for small-group development in project teams and the application of Belbin team role theory to understand team dynamics. The document highlights the significance of managerial skills in innovation and creativity, as well as their impact on career growth and development.

3 The developing manager

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
1.1 Compare different management style...............................................................................1
1.2 Discuss leadership characteristics....................................................................................2
1.3 Evaluate communication process in hotel........................................................................3
1.4 Analysis organizational culture and target to develop own potential...............................3
LO 2.................................................................................................................................................4
2.1 Assess own management skills performance...................................................................4
2.2 Analysis strength, weakness, opportunities and threats...................................................5
2.3 Set and priorities objectives and target to develop own potential....................................5
LO 3.................................................................................................................................................6
3.1 Lead and motivate a team to achieve goal and objectives................................................6
3.2 Justify managerial decisions made to support achievement and recommendation..........8
LO 4.................................................................................................................................................9
4.1 Explain managerial and personal skills for support career development.........................9
4.2 Review career and personal development needs, current performance and future needs for
produce development plan....................................................................................................10
CONCLUSION..............................................................................................................................10
References......................................................................................................................................12

INTRODUCTION
Developing manager is solution process of craft improvement in various sets of own
skills and ability to manage overall function and operation of business. This help to achieve
personal and professional objectives of business (Dawes, 2019). The present report is based on
the “Dalata hotel group” which is the largest hotel operator in UK. Group is build a centralized
the best management team across the hotel business. This group is operates two biggest brands
such as Clayton and Maldron hotels across UK. Study is compare by different management style
and characteristics of leaders. This will evaluate by communication process and analysis
organizational culture. This report will review by own potential as a prospective manager. This
will shows different managerial skills within the business and services context. It will also
develop by career development plans for employment within a business and services context.
LO 1
1.1 Compare different management style.
Management is most important set of principles which are related to various function
such as planning, organizing, directing and controlling the resources like human resources,
financial and other in effective manner. Hospitality sector is growing at UK and give positive
impact on nation GDP. The organization such as Clayton and Maldron hotel are offers the best
quality of services to customer with the help of developing and managing resources. The
classical theory have assumptions is existence of full employment without inflation and closed
economy without foreign trade.
Classical management theory:
Classical management theory based on belief employees physical and economic needs.
This help to manager for designed streamline operations by rising productivity and boost bottom
line employees. This theory is refers Fayol and Taylor
Fayol management style:
Henri Fayol management theory is based on experience of successful director of
business. This management theory is refers five function of management which are planning,
organizing, commanding, coordinating and controlling human resources at workplace (Negara,
Lamari and Trigunarsyah, 2019). The organization Clayton hotel is offers well-known unique
personalty by welcoming their customers at hotel. For that role of management is to maintain

their services at marketplace by observing. For that manager of Clayton hotel is use Fayol
management style for maintain their operations at workplace. With the help of this manager is
give feedback to improve performance of employees in positive manner. In order play their key
roles and responsibilities in effective manner, manager of Clayton hotel use best management
style which is Henri Fayol management theory. It is best and effective for best result of work by
making planning of work, organize team, commanding on peoples, coordinate with team
members and control peoples. For example: for that management make planning for work like
what to do. By this employees are done work in effective manner and correct ways.
Taylor's management style:
Fredrick Taylor scientific management theory it is also called as the classical
management theory. This help to focus on employees efficiency and performance. This theory is
had fundamental principle which are maximum production and develop each employee. Maldron
hotel is also offers the best and effective services to their customers in order to manage their
services. As per this style, manager is forecast all the activities and needs by giving training and
motivation to employees. For that, Maldron hotel manager use this style to develop
communication. In order to improve employees efficiency and performance management of
Maldron is use Taylor management style. For example: for that management are provide better
machines and knowledge for work.
1.2 Discuss leadership characteristics.
Leadership is the set of action which leads and influence to peoples and organization.
Good leaders has various qualities such as motivate to others, creative and innovative, good
communicator, effective and best decision-making quality (Seshadri and Elangovan, 2019).
Those are the main and effective quality of leaders with that leaders are able to give positive
result of work by motivating employees. There are various leadership styles are as follows: Autocratic leadership style is best and effective for this business. This allows to manager
of hotels to take ant types decisions without discussing with their followers. Democratic leadership style is more participative in nature, this involves all team
members in decision-making process. By employees are feel part of team. Laissez-faire leadership style give scope to employees and management by innovation
and flexibility. This make best and easiest work of task.

 Action oriented leadership is involved various actions and leading by the various
example. This types of leaders are focus on task in hand and seeing its result.
Those are the different styles of leadership (Caligiuri And et.al., 2019). The Clayton hotel
is follows the autocratic for best result of work. But they can use action oriented leadership styles
for better result. Other hand, Maldron hotel is followed democratic leadership styles for taking
decisions as per employees. For the better result they can use Laissez-faire leadership style.
Motivation is very important part of business. This can affected by various factors such as unfair
treatment, company culture and personal life. There are two types of motivation techniques
which are financial and non-financial technique. Financial technique is give short term impact on
employees mind by using cash prize. Other hand non-financial is give long term impact by
appreciating in front of whole staff members.
1.3 Evaluate communication process in hotel.
In the hospitality sector communication is very important and effective part which is help
to convey rules, regulations and policies to employees and customers. With the help of the
effective communication flow of services and planning of work is maintained in effective
manner. There are various communication process which is followed by hotel Clayton are as
follows: Verbal communication is uses of words for share and covey their messages to other. This
is the two ways communication process because employees and manager of hotel are
exchange their information with other employees. Non-verbal communication is follows the face expression, tone and gestures of body
language. This communication process is followed by the Clayton hotel manager to
exchange little signs and information to their employees by body language (Hunt and
Weintraub, 2016).
 Written communication is the best ways of give information to employees and other. It is
the systematic process and help to reduce mistakes. It is the traditional way of convey
information. This includes newsletter, notice and hand written letter.
Those are types of communication which are follows by Clayton hotel manager to share
information with their employees. Effective communication is very important for giving right
information to others. There are various barriers of effective communication which are language,
culture diversity, physical separation.

1.4 Analysis organizational culture and target to develop own potential.
There are various types of organizational structure which are help to maintain qualities of
work at hotel. Different types of organizational culture are as follows: Hierarchical structure is most effective and valuable organizational structure. In this
every group of employees is having supervisor who give clear instruction to employees
for work. The advantage of this model is to clear command in chain at workplace. Other
hand disadvantage which is created communication barriers between employees.
 Flat organizational structure is effective and valuable which mostly adopted by the small
companies for run their business and its operations at workplace. This structure has many
levels of middle management eliminated and other employees are make decisions
independently (Oplatka, 2016). The advantage of this is to remove excess layers of
management and improve coordinating between employees. Other hand disadvantage of
this, is lack of main and specific manager.
Organizational culture
This defines organizational culture by outlining beliefs, values and assumptions. This
affects ways peoples are doing work at Clayton hotel with each other like client, employees and
stakeholders. There are various factors which are impact to organizational culture such as
behaviours of employees, management and leadership styles are adopted. Handy's culture model
is prefers the four different kinds which are power, role, task and person. Power is help to
maintain discipline at workplace. Role culture is clearly delegated within highly defined
structure. Task culture is clearly defined as the task culture of employees and other hand, person
culture is make focus on peoples and employees of company.
Organizational changes
There are various changes which are happens at Clayton hotel. Changes are planning,
management style and structure changes. This can impact to work and employees performance.
These factors are involves demographic and economic which are direct impact culture of hotel.
LO 2
2.1 Assess own management skills performance.
There are various skills which are help to assess their own skills and performance of
employees are as follows:

Leadership skills:
Leadership skills are best and effective skills which is help to improve performance of
employees by motivating to others (Dawes, 2019). It is the one biggest aspects of managerial
skills which is ensured my own performance. With the help of this skill I able to handle all major
responsibilities.
Personal skills:
The personal skills most important factors which is includes communication,
interpersonal skills. My interpersonal skills are strong but for being the good manager
communication skill is very important and I also make focus on this.
Technical skills:
Technical skills are one of the best and effective skill for manage all technical activities
at workplace (Negara, 2019). For being a good manager, I receive the best course which is help
to build my technical ability.
Those skills are very important and effective for being successful manager in the future.
2.2 Analysis strength, weakness, opportunities and threats.
Strength:
One of the biggest strength is communication with other and influence them for work. It
is my biggest strength. Second is confidence and ability tom understand all situation.
Weakness:
Personally I realized that find perfection in everything is characteristics become my
weakness. I am not aggressive in nature.
Opportunities:
Opportunity I have from my career in perspective is enhanced my technical and
knowledge and skills or abilities.
Threat:
I have threat which is getting entry in the corporate world has difficult for me. This
creates challenge and also increase competition. This is my biggest threat to me in my career in
hospitality industry.
2.3 Set and priorities objectives and target to develop own potential.
It is very important to improve own skills and ability to for achieve goals and objectives
in effective manner. For that, I have needs to turn my weakness in strength. In that case, here is

need to make sure about take learning and developing skill which is surely required to improve.
This is very important for me to learn and work on my managerial skills which is lack and also
which I face many problems in my career and present life. In order achieve, goal and objectives
need to work and give extra efforts. Firstly I have need to set objective as per skills and develop
myself all specific, achievable, time bound and measurable. In this I have to include my
characteristics in objective because this is the only way which is highly helped to achieve
possible way to evaluate work on time or not. Here, I mention some goals and objective in order
to achieve or develop my potential are as follows:
 My objective is to ensure that I compete course within the time with the excellent grade
and understanding to subject. It is effective for me to manage work on time.
 Before end of 2019, I also want learn uses of tools and software which are used in
hospitality industry, that is help to me for achieve goals and objectives.
 For that, I join and do the extra vocational course for increase my learning on my
hospitality industry which is help to me in competing in marketplace till, 2020.
 Other hand, my objective is to provide high level of customer satisfaction by giving
better customers services with good communication skills.
 My other objective which is improve my time management skills by learning form online
videos. For example: when I see the videos of time management then I learn make
schedule for business and work. I can make audio of my work process with time of work.
LO 3
3.1 Lead and motivate a team to achieve goal and objectives.
As per given case, I am working as a manager at Clayton hotel and I have various
responsibility to lead work in effective manner. The group is a number of peoples and things
which are located or work together for achieve same goals and objectives. Other hand, team is
the group of peoples with set of skills which are help to compete task or job. The team have
purpose of create teams to provide the proper framework to increase ability of employees in
planning, decision-making and problem solving (Natvig and Stark, 2016). For successful team, it
is very important to have good and effective knowledge and skills to perform task with good. In
this, here is important assign roles and responsibilities. As per the Belbin team role theory, team

consist with behaviour and characteristics of one person behaviour in relationship with other.
Team member have various roles such as: Action roles such as shaper, implementer and completer. Peoples roles such as coordinating, team-working and resources investigator.
 Cerebral roles are plant, monitor evaluator and specialist.
Illustration 1: Belbin theory
(Source: Belbin team role theory. 2018)

Those are the roles of team member as per Belbin theory. There are various factors which are
create problems in team and their work such as communication, team size and group think.
Miscommunication is created ineffective team and affect to the team. For example: one people of
team is convey message which is wrong then it affects to team in effective manner. For that I
take actions for my team leading and motivating by regular communicate with my team for
improve communication skills. By they are motivate and try for communicate right messages to
everyone. In order to develop team for achieve goals, stages of Tuckman theory is helpful which
are as follows: Forming is the stage where team members are discussed skills, goals, ground rules and
individual roles. Storming, in this stage team leader thin about the work and make focus on work in
effective manner. Norming is stage where peoples are start work together for achieve goals and objectives
by developing their skills.
 Performing is the final stage where team member is increased focus on both task and
team relationship by continue providing energy and efforts.
Motivation is highly helped to improve skills and ability of team members because motivated
employee is give high contribution (Kiweewa and et.al., 2018). For that, team leaders can give
gifts and cash price to them for motivate. For that taking action to create practical working
Illustration 2: Tuckman theory
(Source: Tuckman theory. 2018)

environment and observation skill with the help of practical work. By this employees and team
members are learn more in effective manner.
3.2 Justify managerial decisions made to support achievement and recommendation.
In order to lead team in effective manner, I have to make various decisions related to
operational and functional process. Those are as follows:
Strategic planning:
Strategic planning is very important and effective for run Clayton hotel. For that, here is
important to develop and implement plan for operational activity. Planning of various activities
and process for assigning roles and responsibilities which are help to achieve goals and objective
in effective manner. For example: if team leader is decided to allocate work and task to team
members in advance then work in completed on time or with best result. So I have decided to
make strategic planning for achieve goals and objectives.
Relationship building:
In the team, relationship with each and every people are matters and important to build.
This is supportive for achieve goals and objective I have to build good relation with each and
every people (Custódio, Ferreira and Matos, 2017). For example; if have not good relation with
other than no one help in work. For that good relation is best to achieve goals and objectives of
team.
Recommendation:
To improve management tactics and process of meet objectives and goals of Clayton
hotel, here is mention recommendation to manage, and they have to make focus on the needs and
wants of customers. Also, give training to their employees for done work in effective manner.
Recommendation to create good and friendly work environment, for that manager have to collect
feedback from employees.
LO 4
4.1 Explain managerial and personal skills for support career development.
Career development and management both are different form each other. Career
management is a long process which is investing various resources to set perfect future. Other
hand, career development is managed career by involve new skills, responsibilities and strength.
It is very important to me build skills and ability which are help me to set career in hospitality

sector and organization like Maldron hotel of UK which is the biggest brand hotel (Hugill and
Helfat, 2016). In this having various opportunities to gain higher position by giving hard
contribution. For that here are some managerial and personal skills support me for career
development are as follows:
Personal skills
Communication skills:
Communication skill is very important and effective personal skill which is help for
giving and collect correct and proper information. This skill is very important for me to work in
hospitality sector because with the help of this, they can make interaction with local and
international peoples and customers. This plays a very important role and supported in best
career development.
Leadership:
Leadership is other skill which is helpful and effective for career development in hotel.
For that, here is need to gain best and extra knowledge and information to lead team in effective
manner. For lead team, it is very important to give training to other team member for work. This
is effective and valuable for develop career.
Managerial skills
Time management:
Time management is very important and effective skill which is had to develop for
prefect career and gain various opportunities (Ambrosini and Altintas, 2019). Hotel industry and
organization is like Maldron hotel is more concern about time management and done work on
time. For that time management is supportive for career development. In order to improve my
time management skills with the help of online videos. For example: online videos are showing
various knowledge and skills to people. In this process hotel manager shows video to their
employee and they are listen properly and learn techniques how manage time like by making
schedule for work.
4.2 Review career and personal development needs, current performance and future needs for
produce development plan.
In order to meet successfully personal and professional objectives here is required to
make focus on skills which are necessary for career development (Mooney, Harris and Ryan,
2016). For that, here is included development plan which is as follows:

Objectives Actions taken Time line
Team building skills For that, work on practical environment and
also improve interaction with other team
member.
1 month
Communication To improve communication skill, to join
communication class and doming regular
practices.
2 – 3 months
Conflict management
skills
By observing seniors and solving case study
critical thinking is improved and solutions are
come out.
Continuous learning
Time management
skills
Taking review of past activities and make
schedule for work.
Continuous learning
CONCLUSION
From the above study it had been concluded that the developing manager skills has major
and difficult task for individual to implement and control the various operations. Report has
discussed on the various management style and leadership characteristics which has helped to
individual to manage their behaviour. It had been concluded that the own strength, weakness,
threat and opportunities for set goals and objective as per those skills. Other hand, it had been
concluded that roles and responsibilities has help to achieve goals and objectives for that report
had justified by managerial decisions. It has also covered by managerial and personal skills
which has supported for career development and development plan has effective and valuable for
achieve goals and also for improve skills.

References
Books and Journals
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Caligiuri, P. And et.al., 2019. Developing cross-cultural competencies through international
corporate volunteerism. Journal of World Business.54(1). pp.14-23.
Hunt, J. M. and Weintraub, J. R., 2016. The coaching manager: Developing top talent in
business. SAGE publications.
Oplatka, I., 2016. Book review: Developing as an educational leader and manager.
Natvig, D. and Stark, N. L., 2016. A project team analysis using Tuckman's model of small-
group development. Journal of Nursing Education. 55(12). pp.675-681.
Kiweewa and et.al., 2018. Tracking growth factors in experiential training groups through
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Custódio, C., Ferreira, M. A. and Matos, P., 2017. Do general managerial skills spur
innovation?. Management Science. 65(2). pp.459-476.
Hugill, A. and Helfat, C. E., 2016. Managerial Resources and Capabilities. The Palgrave
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Ambrosini, V. and Altintas, G., 2019. Dynamic Managerial Capabilities. In Oxford Research
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Mooney, S. K., Harris, C. and Ryan, I., 2016. Long hospitality careers–a contradiction in
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Online
Tuckman theory. 2018. [Online]. Available through:
<https://the-happy-manager.com/articles/teamwork-theory/>
Belbin team role theory. 2018. [Online]. Available through:
<https://www.belbin.com/about/belbin-team-roles/>