Unit 8 Legislation and Ethics

This assignment focuses on the legal and ethical aspects of the travel and tourism industry, covering contract legislation, consumer protection laws, and ethical practices. It aims to provide students with a comprehensive understanding of the legal framework and ethical principles governing the sector.

3.2 Consumer protection legislation in relation to travel and tourism customers
Consumer Protection: In circumstances of tourism sector consumer protection act is defined
as protecting customer from the false advertisement. This are relate with tour and travel package, price
of package etc. This law is essential as because breacher of contract is liable to pay price to victim.
For this management of bright sun travel agency has to ensure that they provide valid information
about services to its customer. With transparent information both parties understand contract in same
manner with a similar meaning. Several acts which are formulated for consumer protection act is as
follow:
Trades Description Act, 1968: In the year 1968 trade description act is formulated. This act
state that if an organisation spread dishonest information to customers is an offence. For this
government charge different penalties and punishment on organisations. Therefore, bright sun
company has to ensure that they deliver valid information to its clients.
Consumer Protection Act, 1987: According to consumer protection act, rights that are hold
by customer is not to be exploited in any country. In this case customer has right to file a case against
in court. This act help customer to save their rights and company which is providing service or
product to customer cannot exploit their rights. Bright sun travel agency considers consumer
protection act and deliver services by which consumer right is not exploited.
Package Holidays and Package Tours Regulations Act, 1992; This act was introduced in
year 1992 by government of UK. According to this act the decided guidelines are followed by all
travel and tourism companies. For this bright sun travel agency tell their rules and regulation to
customer. So they are aware about company policy. Several benefits that received by customer several
requirements are mention as follow:
• This act state that the decided tour package is create to sell only in UK.
• For all customer the price and facilities are same as which package is purchase by them.
Food Act, 1984: This act state that food which is deliver to customer must be hygiene. As if
tour operator provides unhealthy foods then it leaves bad impression on customer. For this they are
liable to getting penalties. Under this management of bright sun travel agency provide food which is
good for health and it help also to attract more customers.
3.1 Contract legislation in relation to travel and tourism
Contract Law: The word contract is a set of agreements between two parties that
legally bind different both party. If agreement is violated, then liable party is able to sue their
case in court and get remedies for the loss that is faced by one party. In tourism sector there are
two parties one of them is tour operator and second is traveller. At the time of breach of this
contract the false party pay loss that is decided at time of contract.
Contracts Related to Package Holidays: This kind of contracts are depending on
situation that which package of tour is decided by customer. At the time when customer
purchase package then both parties are ready to make an agreement. For this law has been
formulated which is known as Package holiday regulation act, 1992. According to this
agreement the tour operator provide all services that are mention in the agreement. If in any
circumstances operator not provided services as per agreement, then traveller sue case against
the tour operator.
Valid Contracts: Valid contracts are of two types which include verbal and written
communication but services that are provided in both case included under contract act. To
make a valid contract it is essential that both parties fulfil their promises among each other. For
this case offer and acceptance of offer by both parties and consideration of service is essential
to make valid contract.
Contracts for Provision of Services: Usually this contract is made in service industry
according to this an employer and employee is liable to make a contract. Under this employer
tell and discuss different term and condition by which they are agreed to make a contract for
exchange of service as per agreement. It is also known as agreement law.
Management of Thomas cook has to understand various contracts which are done
between company and traveller. Through this management is able to provide clear information
about agreement that they promise to their customer. By this it also helps company to get profit
Legislations and Ethics in Travel and tourism Sector