4. 4CHANGE MANAGEMENT. : CHANGE MANAGEMENT. Leading and

It has 3 parts 1st and 2nd needs to be done together by imaging ourself working as management consultant . there wont be any page count on those 2 as we need to complete a report which should include all the following as specified in the question and the 2nd one is presentation for the report provided in 1st item which should only specify management plan it needs much involvement in the subject for writing the report and the presentation ppt should be more colourful as it should make people involve in what I present on the day It shouldn't be full descriptive in ppt it should include necessary pictures tables if needed and present it as apresentation for the written report. And 3rd task is question and answers which are staright forward can be done easily with the study material I will give u once u confirm me the price. Please do find the study material attached and follow the similar guidelines provided in the assessment booklet which has all the questions and do accordingly.

Running head: CHANGE MANAGEMENT
Leading and managing changes
Name of the student
Name of the university
Author Note:

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Table of Contents
Introduction................................................................................................................................4
Conduction of an organizational environment scanning........................................................4
Consultation of stakeholders including managers..................................................................5
Research on policies and procedures.....................................................................................5
Trends associated with the change.........................................................................................5
Performance gaps that may relate to changes........................................................................6
Change Management Strategy...................................................................................................6
A change management plan...................................................................................................6
Resources required for the change.........................................................................................7
Communication and consultation tools and strategies...........................................................7
Cost Benefit Analysis.............................................................................................................7
Risk analysis strategies to mitigate risks................................................................................8
Approvals required.................................................................................................................8
Timelines................................................................................................................................9
Table No 1: Timeline for the change management process...................................................9
Identification of the barriers to change using problems.........................................................9
SWOT Analysis...................................................................................................................10
Table No 2: SWOT Analysis...............................................................................................10
Implementation Strategy......................................................................................................10
Modification needed in the change management plan.........................................................10

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Assessment Task 3...................................................................................................................11
1. Process for identifying change opportunity.....................................................................11
2. SMART objectives and strategic planning......................................................................11
3. Analysis of business information and listing various sources.........................................12
4. Experiences of changes in workplace and outline of benefits or problems.....................12
5. Cost benefit analysis definition and usage.......................................................................13
6. Risk identification steps and management.......................................................................13
7. 4 External obstacles of change. Listing and description..................................................13
8. Sections to be completed in change management plan....................................................14
9. Need for assigning resources to changes.........................................................................14
10. Things to do for effective implementation of change management strategies...............15
11. Change management strategies process and cycle for communicating and embedding
change..................................................................................................................................15
12. Change barriers, overcoming barriers and organizational behaviour and external
behaviour..............................................................................................................................16
References................................................................................................................................17

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Introduction
The following report is based on the change management strategy of Coles Supermarket.
The management of Coles Supermarket has decided to appoint change management
consultants in order to ensure the implementation of a number of changes that can be helpful
for the sustainability of the business organization (www.coles.com.au, 2019). The report has
three different parts. The first part is the introductory part where the external analysis of
Coles as well as the purpose of the changes have been discussed. The second part of the
report has discussed about the plan that will be formulated by the organization in order to
ensure the success of the organization. The third or the last part of the assignment deals in the
strategy for the proper implementation of the action plan related to the change management
process.
Conduction of an organizational environment scanning
The external environmental analysis of the business organization can ensure the
success of the business in a proper and effective manner. The identification of the external
analysis of the organization can help in the proper determination of the problems and gaps
that currently exists in the path to the change management analysis of the organization. The
different kinds of the government regulations of Australia have been considered during the
implementation of the rules and regulations against the different kinds of the duopolistic
nature of the business market (www.coles.com.au, 2019). The management of the Coles
supermarket has won the Fairtrade Retail Chain of the year. The management of the company
has also contributed a certain amount of money in different kind of the social causes
including the likes of cancer care, food security and also some other kinds of such different
causes (www.coles.com.au, 2019). The economic analysis of the organization will ensure the
low spending of the Australian customers while the bargaining power of the suppliers have
reduced in a drastic manner. Lastly the change management analysts has noticed that the

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management of the company has not been able to keep pace with the development of
technology and it has been seen that the customers of Coles has drastically started the use of
technology. The management of the company has implemented just a few measures to keep
up with the technological revolution. This includes the use of the cloud infrastructure, self-
check out facilities and some similar activities as such.
Consultation of stakeholders including managers
The management of the business organization needs to present a detailed plan to the
stakeholders after the analysis of the external environment of Coles (www.coles.com.au,
2019). It is important for the management of the business organization to consult with the
stakeholders of the organization to discuss the identified gaps of the company and to frame a
plan in order to ensure the closure of the gaps (Ellickson, 2016). The stakeholders must be
informed about the decision of the change management consultants to ensure success in the
business.
Research on policies and procedures
Coles Supermarket has been in the Australian retail sector for a long time and it has
been successful in the market because of the proper implementation of the different rules and
regulations that are in line with the trade rules and regulations of the federal Government of
Australia. However, the consultant group appointed by the change management group has
identified a number of faults in some of the new systems (de Waal, van Nierop & Sloot
2017). These gaps must be addressed by the management and strategies must be formulated
to tackle them in a proper manner.
Trends associated with the change
The change management process is based on the changes to be made in the
technological aspects of the Coles Supermarket. The consultants group of the change

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management process has identified a number of problems in the application of some of the
most important trending technologies. The absence of the implementation of such game
changing technologies has led to the loss of the valuable market share of the company to
rivals like Woolworths and Aldi.
Performance gaps that may relate to changes
The business consultants of Coles Supermarket were appointed to identify the
different gaps in the current process of the organization. The consultants mainly highlighted
the performance gaps due to the absence of the proper technology in the business
organization. The performance gap analysis helped the management of the company to
determine the gaps that exist in the company with the overall staff and the individual staffers
of the company. The performance gap analysis of the company in this case has found out the
major areas of the technological aspects which have led to the loss of market competitiveness
for the company. The loss of the market competitiveness in Australia will lead to the
reduction of the sustainability of the business organization.
Change Management Strategy
A change management plan
The management of Cole’s supermarket has to ensure the implementation of the best
technology in order to implement the changes in the proper and effective manner. The
recommendations provided by the consultants group must be taken into consideration to
ensure the success of the business in a proper and effective manner (Ellickson, 2016). The
major changes that have been suggested are the changes in the traditional technological
aspects. This technological aspects includes a number of proper steps. This includes;
a. Selection of the proper technology
b. References checklist

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c. Involvement of the employees
d. The selection of the best management team to implement the technological changes
e. Implementation of the training methods for the new technology
f. Documentation
g. Demonstration and proper monitoring of the change management policies
Resources required for the change
The major resources required for the changes are the Human resources which will be
basically the consultant team, the project management team, the technical experts, the
suppliers and the vendors of the project. Financial resource will be one of the most important
resource for the changes as because all the different tasks that needs to be covered under the
change management process will require a strong investment. Lastly the technological
expertise of the employees will serve as a major resource for the following project.
Communication and consultation tools and strategies
Communication forms an important basis for the different changes in the
organization. The presence of proper communication helps the management of the change
process in a proper and efficient manner. The use of a common communicative tool to
properly communicate with the other employees of the change project for Coles Supermarket
can be seen as a major step towards the success of the project. On the other hand, the
consultation tools of the organization can further help in the success of the business in a
proper and effective manner.
Cost Benefit Analysis
The consultants of the change management process of the organization will provide a
detailed plan to assess the benefits of the changes to be analysed in the organization. The
major changes of the organization that will be undertaken will all be based on the

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technological aspects of the company (Hornstein, 2015). This will include the start of the e-
commerce facilities of the company, the start of the machine based buying and selling
activities and the use of the cloud computing in all the business processes of the organization.
The consultants group has provided a detailed plan that compares the total cost of the
programme with the benefits of the changes. The following report has helped the
management of Coles to properly calculate the net cost or benefit associated with the
programme.
Risk analysis strategies to mitigate risks
According to, Piercy (2016) the management of Cole’s supermarket along with the
consultants have to sketch out a risk management strategy to counter the risks that they may
face during the implementation of the change management. The risk analysis will consider
the likes of the financial risks, the risks based in the implementation of the strategies and
many more as such.
Approvals required
The approval of the management and the stakeholders is needed to implement the
change management process in a smooth manner.

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Timelines
Task Name Duration Start Finish
Project CHANGE
MANAGEMENT
187 days Thu 01-
08-19
Fri 17-
04-20
Appointment of
the Executives
10 days Thu 01-
08-19
Wed 14-
08-19
Identification of
the Problems
20 days Thu 15-
08-19
Wed 11-
09-19
Recommendations
by the Executives
22 days Thu 12-
09-19
Fri 11-10-
19
Selection of the
Suppliers
30 days Mon 14-
10-19
Fri 22-11-
19
Implementation
of the
Recommendations
45 days Mon 25-
11-19
Fri 24-01-
20
Monitoring the
Change
60 days Mon 27-
01-20
Fri 17-04-
20
Table No 1: Timeline for the change management process
Source: (As Created by the Author)
Identification of the barriers to change using problems
The identification of the barriers to the change management process can be a real help
as it can help in the proper success of the change management plan. The identification of the

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barriers much earlier can ensure the success of the change management plan in a proper and
effective manner.
SWOT Analysis
STRENGTH OPPORTUNITIES Has the largest share of the domestic food
and liquor market of Australia Best advertising and promotion The management has created an attractive
line of the pricing strategies More than 800 stores
 Large market in Australia for retail chains
 International expansion can be an
opportunity
 Use of new technologies like cloud
computing
WEAKNESSESS THREATS Hard line negotiation failure Use of traditional technological aspects Lower margin of profit
 Presence of competitors like Woolworths
 Consumers are confused with the presence
of large number of substitute brands
 Evolution of large competitors with the
passage of time
Table No 2: SWOT Analysis
Source: (As created by the Author)
Implementation Strategy
The management of Cole’s supermarket must implement the plan after discussion
with the stakeholders, the consultants and the employees. The discussion of the plan can help
in the success of the business in a proper and efficient manner.

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Modification needed in the change management plan
The management must give special care to the success of the change management
plan and thus a proper monitoring policy must be implemented to get a review of the change
management process of the organization.

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Assessment Task 3
1. Process for identifying change opportunity
Change opportunities can be identified through the various situational requirements
that are present in any given organizational context. Identification of the change factors can
take place when there are opportunities that can be utilized for gaining essential profitability.
Opportunities can be areas of improvement or limitations that can be identified in a given
organization. Moreover, at times change opportunities can be identified through observing
the changing times within which various organizations operate. The requirements for
maintaining effective productivity levels even when the facilities for the same are changing
can be used for identifying change opportunities. Identification of opportunities need
innovative and evolving thinking processes. Generally organizational business environments
keep changing necessitating the utilization of change opportunity. The process involves
analysis of the organizational environment, gathering information concerning the changing
views of people and making room for innovation.
2. SMART objectives and strategic planning
Smart principles are made up of some important aspects. In order to create a strong
strategic plan these specific aspects need to be essentially considered. SMART consists of
strategic decision making that are specific, measurable, achievable, relevant and time bound.
The goals are effective in determining the effectiveness of the strategies that are made.
Firstly, specific principles means that strategy need to be simple, significant and sensible.
Secondly, they need to be measurable as there is a need to measure their value. They need to
be achievable as very high expectations can sometimes not be met due to resource, skills or
various other constraints. They need to be relevant, meaning that they are reasonable,
resourced and realistic in nature. Without relevance, strategies can become ineffective. It

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cannot take a long time for any strategy to be effective. Hence, strategies that can be achieved
in an acceptable amount of time need to be formed. Thus, SMART frameworks can be
utilized to make strategies work in accordance of their expectations positively.
3. Analysis of business information and listing various sources
The analysis of information about operations of businesses should be effective and
optimal in terms of its potential value. There are some very important factors that need to be
considered to create essential value from the information that is generated from the various
sources. Firstly, an important factor is measuring the effectiveness of the source (Harmon,
2019). The source need to be verified in terms of its relevance and potential for providing
essential information. Secondly, the actions that are needed for improving the business
operations should be evaluated in terms of the data that is gathered from the various sources.
Thirdly, the information about the business requirements need to be documented considering
the standards of documentation that are appropriate. Fourthly, the business decisions that can
be made from the analysis of the operational information can be pre-considered.
4. Experiences of changes in workplace and outline of benefits or problems
A workplace change that was recently experienced was in regards to a hierarchical
change that that the company went through. In this regards the upper management of the
organization changed many of the roles of the middle and lower part of the management. The
roles of the managers changed and a manager and an assistant manager were assigned to
provide support to each team. In this case the benefits that were received that there were now
two people whom the subordinates can take their problems to. However, the main issue was
that there were sometimes lack of coordination between the manager and the assistant
manager resulting in confusions.

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5. Cost benefit analysis definition and usage
Cost benefit analysis is the analysis of the benefit cost. The process of cost benefit
analysis can be used to analyze the decisions, project systems and determination of value of
the intangible elements. The cost benefit framework considers the identification of the
benefits derived from a given actions in the context of the expenses that would be endured to
sustain the action. The costs are actually subtracted from the benefits that are derived. The
conclusions from this analysis can be used to develop essential implications concerning the
financial feasibility of a given action or idea. Cost benefit analysis is used for enhancing the
efficiency of decision making functions across various organizations. The financial report
derived from this analysis type can help to provide effective and efficient financial analysis of
any decisions that are to be made.
6. Risk identification steps and management
There are some important steps that can be taken for identifying risks. The first step is
the identification of the various hazards. This includes understanding the various aspects
from which risks can arise and estimating the amount of risks involved. The second step is
the analysis of the risks. The potential outcomes of the risks need to be analyzed in this
process. The third step is the risk evaluation process. The magnitude of the risks are
compared to find the greatest risks. The fourth step is the treatment of the risks. The fifth step
is the monitoring of the risk to understand its development and impact potential. Risks can be
managed through mitigating the factors that can cause risks, development of effective plans
and creation of strong risk management frameworks.

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7. 4 External obstacles of change. Listing and description
The first obstacle is the fear of unknown. People do not tend to know what would
happen in the future after change implementation, which is a significant setback. The second
obstacle is ineffective leadership. This means that the leadership is not effective enough to
lead the change process efficiently resulting in ineffective change implementation. The third
obstacle is broken communication. In any change process communication is greatly needed
as it can help to develop strong relationships that make change processes easier (Cameron &
Green, 2015). Ineffective communication can lead to ineffective implementation of change
process. The fourth barrier is undue complexity. At times change processes tend to be very
complicated without any reason. This causes great disruption in change and ineffective
change management.
8. Sections to be completed in change management plan
The sections that are required to be completed in a change management plan are
various. There is a need to complete the communication sections. The means of
communication with the stakeholders need to be selected. Change management can become
easier this way. The section concerning the identification of the essential stakeholders come
next. In this section the number of stakeholders and their importance are listed (Morin et al.,
2016). This section lists the stakeholders of change management effectively. Another
important section in the change process section. Change need to take place systematically.
The various steps towards effective change need to be measured. The section concerning the
leadership need to be completed. This would give an idea of which leaders would be
managing the change process.
9. Need for assigning resources to changes
Resources need to be assigned to change processes as it becomes important that the
right kind of resources that are required to implement and manage the changes are available

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with the organization. The resources can be financial, human, tangible or intangible or
technological. There is a need to assign resources to the various processes for change
management as they are the factors that can determine the effectiveness of the entirety of the
process. Resources make change management easier and without them effective change
cannot be brought forward.
10. Things to do for effective implementation of change management strategies
There are some important tasks that are needed to implement effective change
management strategies. There is the need to develop an effective communication plan.
Effective communication plans make it much easier to inform people about the changes that
are to take place. It also becomes very important that the various stages of the change process
are formed (Hornstein, 2015). Change management is a systematic process. There is also a
great need for implementing an effective leadership strategy for supporting the change
management process. Then there is the requirement for a strong change management plan.
The planning would help to create a smooth process to implement the desired changes. The
strategy should be based on the smart principles to help it become effective and efficient.
11. Change management strategies process and cycle for communicating and
embedding change
The change management process depends on various systematic steps. The first step
is the creation of urgency for change. The second step is the building of teams that would
help in change management. The third is the creation of vision and the fourth is the
communicating of the vision. The fifth step is obstacle removal. The sixth step is setting
successful objectives. The sixth step is helping maturing of the change. The last step is to
integrate effectively the change that has taken place. To communicate changes effectively the
best communication tools considering the stakeholders need to be developed.

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12. Change barriers, overcoming barriers and organizational behaviour and external
behaviour
The barriers to change are anything that can come in the way of the change and limit
its potential. The barriers can be effectively overcome by using methods to tackle each
identified challenges. The external environment can definitely impact the change strategies.
They can provide limitations in the form of resources, human resource value or nature of
change.

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References
Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide
to the models, tools and techniques of organizational change. Kogan Page Publishers.
Coles Supermarkets. (2019). Retrieved from https://www.coles.com.au/
de Waal, A., van Nierop, E., & Sloot, L. (2017). Analysing supermarket performance with
the high-performance organisation framework. International Journal of Retail &
Distribution Management, 45(1), 57-70.
Ellickson, P. B. (2016). 15 the evolution of the supermarket industry: from a&P to
Walmart1. Handbook on the Economics of Retailing and Distribution, 368.
Harmon, P. (2019). Business process change: a business process management guide for
managers and process professionals. Morgan Kaufmann.
Hornstein, H. A. (2015). The integration of project management and organizational change
management is now a necessity. International Journal of Project Management, 33(2),
291-298.
Hornstein, H. A. (2015). The integration of project management and organizational change
management is now a necessity. International Journal of Project Management, 33(2),
291-298.
Jenkins, W., & Williamson, D. (2015). Strategic management and business analysis.
Routledge.
Kumar, A. (2018). Business process management. Routledge.
Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education
India.

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Morin, A. J., Meyer, J. P., Bélanger, É., Boudrias, J. S., Gagné, M., & Parker, P. D. (2016).
Longitudinal associations between employees’ beliefs about the quality of the change
management process, affective commitment to change and psychological
empowerment. Human Relations, 69(3), 839-867.
Piercy, N. F. (2016). Market-led strategic change: Transforming the process of going to
market. Routledge.
Tidy, M., Wang, X., & Hall, M. (2016). The role of Supplier Relationship Management in
reducing Greenhouse Gas emissions from food supply chains: supplier engagement in
the UK supermarket sector. Journal of Cleaner Production, 112, 3294-3305.
Yeh, Y. P. (2016). Market orientation and service innovation on customer perceived value:
The case of supermarket retailers. Management Research Review, 39(4), 449-467.