Assessments on Knowledge Management and African Development Bank

4 Assessments
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Table of Contents
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................7
INTRODUCTION...........................................................................................................................7
ANALYSIS......................................................................................................................................7
EVALUATION...............................................................................................................................8
DEVELOPMENT..........................................................................................................................10
4. External and internal sources of information.........................................................................14
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20
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TASK 1
1. Different KM used at Hewlett Packard
There are various KM used which are as follows :-
IT application for co ordinating activities- in Hewlett Packard there is a market research
database that is available for staff. In that all reports are stored. Besides that, an external database
is used to help in lobbying (Abubakar, Elrehail and Elçi, 2019 ). For managing research and
portfolio, there is one more database.
Organisation tools for activities- the company is having an active rotation programme. Also, it
is having a virtual laboratory where employees co ordinate via remotely way.
IT application for problem solving – For this Hewlett Packard is having a competence
database. Apart from it, there ae several communication application as well like intranet and
video conferencing.
Organisation tools for problem solving – the company is having a process to share info in their
laboratories. Moreover, staff can share info through informal network as well.
2. Difference between knowledge management and information system
Knowledge management Information system
It is used for storing knowledge in structured
way.
In this the data and information is stored in
structured and unstructured way.
It focuses on knowledge, understanding It focusses only on data and info.
It emphasis on understanding environment,
culture, processes, etc. in which knowledge is
shared and communicated.
It emphasis on organising, retrieving, etc. data
and info
Usually, it is about know-how, know-why and
many more
The IS is about what- how facts and figures.
The KM is difficult to copy due to its complex
and tactical components.
The system can be easily copied as it is
transferable in nature
The process and people can be improved with
help of technology (Al Ahbabi, Singh and
Gaur, 2019)
It is useful in improving technology.
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3. What are business focus area of KM
There are 4 focus area of KM that is :
Operational excellence – it emphasis on improving business internal process through
knowledge. Generally, process is modified or innovated.
Customer knowledge – here, it focuses on identifying customer needs in effective way and
fulfilling it. Moreover, it includes gaining knowledge about market, customer and product.
Innovation- in this new products are developed with help of knowledge. Besides that,
production time is reduced in new product development.
Growth and change – it refer to expanding in new markets with improved process and products.
4. Why it is important to identify need for improvement in organisation
It is important for business to compete in market and sustain for long term. this is
possible when process is changed and business efficiency is improved. Besides that, with change
in external environment it becomes difficult for them to operate. Sometime, because of pressure
of market and workplace culture it is necessary to make improvement. So, for this KM tool is
one of effective way to bring changes (Gunjal, 2019). Along with it, to solve several issues
related to organisation it is important to identify needs.
5. Three elements of KM
Basically, a KM works on knowledge and understanding. Its elements are as follows :-
Improving informal flow of knowledge between individual- in this element the knowledge is
shared between individual. This is done by improving or motivating employees to share
knowledge with one another. The management interact with staff and allow them to share skills,
experience, etc.
Building system for sharing knowledge within business- here, systems and processes are built
through which knowledge is shared. The organisation defines way that help in sharing ideas and
knowledge. Besides that, IT systems are installed to communicate and for storing knowledge.
Tapping into new knowledge from external sources – this is third element where business
search for new knowledge that exist outside firm. It is collected from sources like investors,
customers, competitors, etc. (Nisar, Prabhakar and Strakova, 2019)
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6. Barriers in capturing info and failure of knowledge
There are usually three barriers in it which is describe as :-
Individual barriers
Lack of time for sharing knowledge
Lack of awareness about different tools to share knowledge
Difference in hierarchy, education and experience level.
Lack of social network
Lack of trust among others
Poor communication skills
Organisational barriers
Ineffective leadership and management to direct employees
Lack of resources to implement KM strategies
Large size of organisation structure (Liebowitz, 2019)
Ineffective flow of communication practices
The corporate culture may not be effective enough to share knowledge
Lack of rewards and incentives for experienced staff.
Technology barriers
Ineffective IT infrastructure or resources to maintain IT systems
Lack of training given to employees on how to use IT systems
Disparity between individual requirement and integrated IT systems
Resistance to use IT system
7. What are the different options of KM tools
For a business it is difficult to manage and reuse knowledge. So, the option of KM is core
competency. It refers firm expertise that enable in sustaining and gaining competitive advantage.
With help of core competency, knowledge can be easily managed. However, IT is also an option
of KM. through use of IT systems innovation can be done and knowledge is shared.
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8. Guidelines to structure KM efforts
It is essential to built a KM culture so that knowledge is shared easily. For that there are
certain guidelines which needs to be considered.
Step 1- recognise KM is a strategic practice (Gunjal, 2019)
Step 2- to follow the lifecycle approach for implementing it
Step 3 – analyse that challenges are to be overcome
Step 4- focusing on strategy and process rather than KM tool
Step 5- to capture knowledge through product of work.
Step 6- to build in such a way that people work.
9. Various organizational resources
Organizational resources are those assets that are available to use in production process.
Some of the most basic types of organizational resources available are as follows:
 Human resources: All the employees who works for an organization are one of the main
resources that an organization has (Abubakar and et al, 2019).
 Capital resources: All kinds of machinery that are used for production or products or
knowledge are another important resource required by an organization.
 Monetary resources: Money invested by management in buying goods and resources for the
company.
 Raw materials: Materials that are used for producing products. These are also known as
tangible resources.
 Information resources: It includes all kinds of useful data and information that are required
by an organization for effective decision making, enhancing knowledge and that works as
key competence for all the employees of an organization.
10. Analysis techniques that can be used for effective implementation and development of KM
strategy
 Facilitated discussion: It is a kind of need analysis technique that can be used to explore all
kinds of issues related to staff groups. This technique is mostly used with consultants,
management and other staff members who are comfortable with such kinds of meetings
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