Improving Administrator-Nurse Communication

The article 'Graduate to Leadership with an MBWA' discusses the concept of Management by Wandering Around (MBWA), where managers take time out to walk around the office, motivating open and honest discussions with employees. The author suggests that MBWA improves communication and employee satisfaction. Managers are encouraged to visit employees personally, provide feedback and praise, and show interest in their work. Adopting MBWA can lead to a more positive and encouraging work environment.

Running head: BUSINESS SKILLS AND MANAGEMENT
business management
[Document subtitle]
[DATE]
[Company name]
[Company address]

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BUSINESS SKILLS AND MANAGEMENT
S/N Name of
Database
Name of
Journal
Title of Article or Book
Chapter
Date of article
(Year/Volume)
Authors
1 Improving Administrator/Nurse
Communication: A Case Study
of "Management by Wandering
Around"
1991 Jonathan H.
Amsbary
2 Graduate to leadership with an
MBWA.
2012
Article Title Selected: Graduate to leadership with an MBWA.
Summary
The Article “Graduate to Leadership with an MBWA” was published in Australian Fair Walk
where the insight of the author was presented on the concept of adopting the Management by
Wandering Around, which is defined as the act of keeping some time for an amorphous walk
around the business to give little time to the members of the team. The author states that the
concept of MBWA offers positive and encouraging messages to the employees of the
organization and helps to improve the communication. He also states that it becomes more
efficient when they visit the employees personally to motivate more open and honest discussions.
He suggests that giving the good feedback and praise to the deserving employees.

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Many managers do not consider this concept as effective and they still believe that their core
tasks and time will get affected by adopting this new concept of wandering around in the office.
These managers with traditional thinking and approach consider alternative approaches to
communicate with their employees and keep a check on their work which includes sending
regular messages by using intranets, releasing the summaries for executive meetings and by
executing the role leadership in the projects.
By practicing MBWA, managers can show to their employees that they are interested in their
work and can spend and spare good amount of time to spend with them to listen to their
grievances and issues related to the work. The article depicted few some of the tips and guidance
for the managers which they can adopt to make the MBWA work efficiently:
While wandering, managers must include all the employees in the organization and especially
the staff at the lower level whose efforts are significant to the business like suppliers, contractors,
cleaners and drivers etc ("Graduate to leadership with an MBWA", 2017).
MBWA should be practiced one on one and the managers must visit the employees in person as
it can help to encourage and motivate more open and honest discussions. Also they should
encourage the employees to share their tasks, projects or sales with the managers and they must
respond with genuine interest and using the body language appropriately instead of being
intrusive. The managers must strive to keep the environment fun filled must appraise the
employees when they do good deeds or perform well.
The Fantastic Preowned Car Pte Ltd is fateful to have a manager like Adrian Chan who is so
determined and professional in his approach to lead his business at enormous heights. Adrian
keeps tracking his business at regular intervals and also keeps his staff happy and satisfied in

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terms of monetary compensations. In order to sustain his business at profitable position, he
implements various policies like offering a discount in price, improving the efficiency of
operations, equipping the salesman with excel sheets to ease out the work for the salesman.
Adrian is aiding his team members at every step to complete the task effectively. If he follows
the concept of MBWA, he can satisfy his employees on personal matters as well like asking for
their issues related to work or any other discomforting organizational aspect. Adrian can practice
MBWA on one on one and the managers must visit the employees in person as it can help to
encourage and motivate more open and honest discussions with the sale person to boost the sales
of pre-owned cars.

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REFERENCES
Graduate to leadership with an MBWA. (2017). Connection.ebscohost.com. Retrieved 7 March
2017, from http://connection.ebscohost.com/c/articles/76385654/graduate-leadership-mbwa.