Dr Nthabiseng Legoete and Quali Health in profitability and quality delivery for patients

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Dr Nthabiseng Legoete and Quali Health in profitability and quality delivery for patients
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Dr Nthabiseng Legoete and Quali Health in profitability and quality delivery for patients.
Nthabiseng Legoete, a South African doctor, established Quali Health in May 2016 as a
result of her life story. Her decision was influenced by the need for marginalized communities to
access essential healthcare services in her country. The Quali Health model was established on
three main pillars; Affordability, convenience and quality health care. Technology brought all
these pillars together to achieve her desired goals1
Dr. Legoete said that medical practitioners within the private sector exploited patients at a
charge of between 350 to 400 Rand yet they provided poor services. With the establishment of
Quali Health, she opted for a cost of 280 Rand, which catered for all the services a patient
acquired, including medication. She established more branches to ensure that patients and staff
could walk to work and back. Because of this, there is no transport cost incurred, bringing about
the affordability part.
This foundation also created employment opportunities for the locals whereby they could
get tenders to do laundry and prepare food for patients and staff. At Quali Health, language and
culture barriers since Dr. Legoete used the local community as staff; therefore, there was ease in
communication1. After treatment, the patients were given an opportunity to the rate the services
and this helps the management to identify their setbacks and improves service deliveries.
Dr. Legoete expanded her foundation by adding more services like HIV and pregnancy
tests and vaccines for various diseases which were a challenge for the marginalized people to
access. With the introduction of these additional services, there was an improvement of the
patients' visits by 35% from the previous 14%2.
1 Legoete, Seipati N. "Factors that influence the non-urgent use of emergency departments in the South
African Private Health sector." PhD diss., University of Pretoria, 2016.