logo

400777: Leadership for Quality and Safety in Health Care

9 Pages2309 Words85 Views
   

Western Sydney University

   

Leadership for Quality and Safety in Health Care (400777)

   

Added on  2020-03-13

About This Document

This document will discuss related questions to leadership such as quality in the health system with TQM and CQI elements, client safety & maintenance of safe healthcare, NSQHS standards quality and clinical governance.

400777: Leadership for Quality and Safety in Health Care

   

Western Sydney University

   

Leadership for Quality and Safety in Health Care (400777)

   Added on 2020-03-13

ShareRelated Documents
LeadershipLeadershipQuestion-1Quality in Health system with TQM and CQI elements The term ‘Quality’ means the degree/ grade of excellence. According to Institute of-Medicine, health care quality is defined as ‘the grade/ degree to which the health-related servicesthat are rendered to persons and communities maximizes the chance of getting desired health-related outcomes as well as consistent with prevailing health care professional knowledge’(AHRQ, 2012). Quality in health organization involves practicing health care interventionsappropriately based on the pre-established procedural standards, with an objective of satisfyingthe patients as well as maximizing health outcomes without creating health- related risks and/orunnecessary expenditure. The elements of quality include providing safe, effective, patient- centered, timely,efficient and equitable care (AHRQ, 2017). There are various approaches of quality managementin which total quality management (TQM) that is called as continuous quality improvement(CQI) in a health system, indulges itself in analyzing the health- related issues, planningcorrective actions, implementing these actions in needed areas and evaluating the effectivenessof these action (NCCHC, 2017). TQM helps to constantly improve the work performance at allthe levels of system in each and every departmental (functional) area of a health organizationutilizing man, money and material resources. AIHW (2017) has stated that Australia peaks highinternationally in quality improvement and remains as one of the top performer in OECDcountries. CQI aims to minimize the capital and waste of poorer quality-care. The elements ofTQM and CQI are as follows: a). the customer/patients focus, whose health-needs are paramountin quality determination. Customer satisfaction, analyzing ownership with services by customer/1
400777: Leadership for Quality and Safety in Health Care_1
Leadershippatient opinion surveys, minimizing errors, avoiding reasons for dissatisfaction, maintainingsocietal relationships, following business ethics, maintaining safe environment, sharing quality-standards in organization are needed (McLaughlin, 2012). b). Strategic planning with leadershipto promote customer’s expectations, newer diagnostic techniques, advanced developments,evolving customer-care system and societal expectations. c). Continuous improvement withlearning: regular planning, implementation and evolution. d). Empowerment with team-work. e)Improving process management. f). Team-building and group-integration tools. g) QualityAssurance and Control.Question-2Client safety & maintenance of safe healthcareThe entire health system revolves around the patients by keeping them as theircornerstone. All the health professionals and organizations work for the welfare of the patientsand hence they should be the core of quality performance. Their safety represents the quality ofhealth organization and the safety of health organization also means the same. Safety is one ofthe quality dimensions which involve preventing harm to the clients that could be eithertemporary or permanent (Douglas, 2012). The health organizations should provide a safeenvironment to the patients by keeping them free from injuries due to accidents or preventabletraumas that occurs in health organization (AHRQ, 2012). Safety means protecting the clientsfrom harm/ injuries and Quality means maintaining appropriateness and effectiveness and hencesafety and quality in health systems means People + Systems i.e. providing appropriate andeffective care to clients without causing harm. TheAustralian- National health performance committeehas stated about maintainingsafety in health organization by linking it with preventing and/or reducing harm that actually or2
400777: Leadership for Quality and Safety in Health Care_2
Leadershippotentially occurs in an organization or in an internal (hospital) environment to an acceptablelimit. It was estimated that nearly 12% of the adverse events occurs every year in Australia inwhich 50% of them are avoidable and at-least 1 in 300 has chance of getting injury as comparedto only 1 in 1 million aircraft traveller. Nearly 0.04% (1,782) Australian patients encounter deathor serious harm and 0.149% of patients encounter temporary or less harm every year. Theycommonly encounter harm due to drug error, patient falls, and hospital acquired infection andsuicide. Approximately 500,000 Australians become sick due to hospital admissions and turnback for further treatment (Dunlevy, 2013). Hence, maintaining safety in an organization iscrucial to protect patients from harm and thereby to improve quality. Question- 3NSQHS standards- QualityIn 2012, Australia- Commission on safety with quality in health care has proposedNSQHS standards to assist health organizations to render safe as well as high quality- care (Fig:1). These standards were framed after an elaborate public, healthcare professionals andstakeholder collaboration. Protecting people from harm and improving quality of the health-services provided were the two aims of these standards. They form the basis for the accreditationprocess as it helps in determining how and with what a health- organization’s performance willbe evaluated. The health-service organizations can compare these standards with itsperformances and can use in internal quality-assurance and/or in external- accreditation process(NSQHS, 2012).3
400777: Leadership for Quality and Safety in Health Care_3

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Leadership for Quality and Safety in Healthcare
|10
|2570
|48

Leadership for Quality Effectiveness and Safety in Health Care
|10
|2367
|115

BMS3015 - Quality and Safety in Healthcare - Question Answers
|10
|2349
|178

Quality Effectiveness and Safety in Health Care
|10
|2325
|461

Health and Leadership Questions 2022
|9
|2020
|24

Leadership for Quality and Safety in Health Care
|10
|2576
|384