1LEADERSHIPAnswer 1Quality in health care- Quality in health care is defined as the degree to which health careorganization maintains desired health outcome for individual patient or population group.Quality in health care is also reflected by adherence to current professional knowledge andclinical standards of practice (Folland, Goodman, & Stano, 2016).. When health careprofessionals do the right thing at the right time for the right people, then this leads to thedelivery of quality care. The definition of quality may differ according to the perspective of ahealth care professional or health care consumer. A health care consumer regards the followingelements as an indicator of quality in health care:Access and delivery of care in a timely mannerRespect and understanding of patients preferenceManagement of physical issuesGood communication and health educationEmotional supportEffective patient follow up process (Anhang Price et al., 2014)The term continuous quality management and total quality management was given byMcLaughline & Kaluzny (2016) and it involved the systematic process in organization forplanning and implement continuous improvement in health care quality and meeting keyexpectations. Continuous quality improvement is dependent on the following elements:Commitment of an individual to improve qualityResponsiveness to patient’s needOrganizational learning arrangements

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