Customer experience analysis Customer support response tii: Issues/challenges facing the industry
VerifiedAI Summary
5 Customer Experience Analysis Student Name: Student ID Number: Word count: Introduction and Background 3 Introduction 3 Background 3 Issues/challenges facing the Industry 4 Competition 4 Accrediting and spectrum group allocation 4 Analysis and discussion of areas of Management Attention 4 Customer experience analysis 4 Areas of Management Attention 5 Customer support response time 5 Long waiting time 7 Stock management 8 Suggestions for improvements 9 Customer service response time 10 Long waiting time 11 Inventory control and management 11 References 13 Appendices 15 Appendix 1: Company