This report explores the different classical management theories and their application in the service industry. It also discusses the role of leaders and various leadership styles in the service sector. The report reviews the management and leadership styles in Park Plaza hotels and resorts, and analyzes the internal and external factors that influence management styles and structures. It assesses the current management and leadership skills, both 'hard' and 'soft', and discusses the future skills required in the service sector. Finally, it compares and contrasts change management systems and leadership in different service industry organizations.