Leadership and Management for Service Industries

5 Leadership and
Management for
Service Industries

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................2
P1 Assess different classical management theories and apply these in a service industry
context....................................................................................................................................2
P2 Explain the role of the leader and different leadership styles in a service sector industry
context....................................................................................................................................3
P3 Review the management and leadership styles in a specific service sector organization.4
TASK 2............................................................................................................................................5
P4 Investigate the internal and external factors that influence management styles and
structures in a selected service industry organization............................................................5
TASK 3............................................................................................................................................6
P5 Assessing the current management and leadership ‘hard’ and ‘soft’ skills providing
evidence from specific service sector examples.....................................................................6
P6 Discussion of future management and leadership skills required by the service sector and
how these can be achieved.....................................................................................................7
TASK 4............................................................................................................................................8
P7 Compare and contrast different service industry organizations change management
systems and leadership in implementing change....................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Leadership can be defined as all collection of activities performed by a person in order to
leading a group of people or a complete organization for the purpose of achieving organizational
goals and objectives in an effective and efficient manner. Management is also a group of action
but these action help the organization in performing all task so that they can reach at a desired
position. Below mentioned report is based on Park Plaza hotels and resorts. It is a chain of hotels
which work as franchise. Plaza Hotel involve Park Inn as its sister. It has started working from
Netherlands, Luxembourg, the United Kingdom and Israel. The purpose of making this report is
to you know about the classical management theories with the roles and responsibilities of
leaders in various leadership styles. In addition to this it also include the internal as well as
external factors which implies an impact on management style and structure by showing the hard
and soft skills of leadership and Management.
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TASK 1
P1 Assess different classical management theories and apply these in a service industry context
There are various theories of Management which are floating in the world of business. Pic-
ture of theories of management can be present by old and new theories. It is found as an essential
part that the manager should know about the classical theories of management in order to better
understanding on the theories. Some of classical theories of Management are explained below:
 Bureaucratic theory: It was launched by Max Weber on the basis of structure of organi-
zation. In simple words it can be said that this theory is linked to the administrative
process and structure of organization. There are some factors which explain the bureau-
cracy such as processes procedure patterns rules and regulation on and many more. Bu-
reaucratic theory creates of crucial control on the workers individually. Organizations
who are following bureaucratic theory accept the hierarchy in the organization which cre-
ates a clear line of authority by allowing employees in order to knowing their immediate
supervisor to whom the employee can directly accountable.
 Scientific management theory: Fredrick Winslow Taylor is the founder of this theory. It
is found that most of organizations are following scientific management theory at their
workplace. Application of this theory of engineering science on the floor of production
operating levels. Taylorism is the another name of scientific management theory. The
purpose of this theory is to make the improvement in the efficiency of each and every
employee working in an organization.
 Behavioral management theory: According to this theory management perform several
activities in order to understanding the human aspects of their employees so that they can
make feel them as an important part of organization. When an employee feel an impor-
tant part of organization it will leads to the increase in efficiency and effectiveness which
result in reaching the desired position of organization. The organizations who are follow-
ing behavioral management theory takes interest in the workers as they want that the em-
ployees feel an important part.
Park Plaza hotels and resorts are following all aspects of behavioral management theory. The
purpose of adopting this theory is to making focus on their employees so that they can help the
organization in achieving their goal and targets. The management of Park Plaza hotels and re-
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