Leadership and Management in a Service Industry

Leadership and
Management

Table of Contents
INTRODUCTION.....................................................................................................................................2
MAIN BODY.............................................................................................................................................2
TASK 1.......................................................................................................................................................2
P1. Different classical management theories in a service industry...........................................................2
P2. Role of the leader and different leadership styles..............................................................................4
P3. Review the management and leadership style...................................................................................5
TASK 2.......................................................................................................................................................5
P4. Internal and external factors that influence management styles.........................................................5
TASK 3...................................................................................................................................................6
P5. Current management and leadership hard and soft skills...................................................................6
P6. Future management and leadership skills required by the organisation.............................................7
TASK 4...................................................................................................................................................8
Covered in ppt.........................................................................................................................................8
CONCLUSION..........................................................................................................................................8
REFERENCES..........................................................................................................................................9
Books and Journals:.................................................................................................................................9

INTRODUCTION
Leadership and management are interlinked in the organisation. It is fundamental to
understand that for effective management leadership is important. Leadership is a term which
defines the potentialities of the person to influence and drive the efforts of team in order to
achieve the organisational objective (Bodalina, K. N. and Mestry, R., 2020). In the organisation a
manager must possess the qualities of leadership which helps to develop strategies that build
competitive benefits for the organisation. The report is going to prepare on the Za Za Bazaar
which is recognized as a restaurant business in the Bristol, UK. It was introduced in the year
2011. As it is a largest restaurant chain in the country they delivers a lot of varieties to its
customer. The report is based on the discussion of different classical management theories,
leadership roles and leadership styles, internal and external factors that influences that
management and many more.
MAIN BODY
TASK 1
P1. Different classical management theories in a service industry.
Classical management theory is typically based on the assumption and belief that
employees have only physical and economic needs (Brewster, D. J. and Et.al., 2020). It is a style
of management that underlines specialized roles, hierarchy and individual leadership in order to
increase the efficiency in the organisation. In context to Za Za Bazaar, the classical management
theory is based on some principles which are mentioned below:-
 The primary objective is productivity.
 Employees are chosen on the basis of their skills and specializations to perform several
activities in the organisation.
 An Individual or few management authorities take decisions in the organization.
 Scientific management is considered with most efficient way to perform a task.
 Operations should be restructured as much as possible.
Different theories of Classical management theory:
Bureaucratic theory:
Bureaucratic theory defines the formal hierarchy in the organisation in which several
tasks are delegated to employees and departments. Max Weber was the founder of bureaucratic
theory who is formerly known as “father of bureaucracy”. This theory has a hierarchical structure
with the specialized departments, in which it clearly outlines the division of labor which means
division of work or breakdown of work into to several activities and proxy to be manageable.
The key factor is division of labor in this theory (Verhagen, E. and Et.al., 2020). This theory
states that an organisation must have clear line of authority with defined rules, regulations and
procedures in order to control every activity in the organisation.
Scientific management theory: