Leadership and Management for Service Industry

LEADERSHIP AND MANAGEMENT
FOR SERVICE INDUSTRY

Table of Contents
INTRODUCTION.................................................................................................................................3
TASK....................................................................................................................................................3
Explain the various classical management theories in aspect of hospitality industry.........................3
Highlight the role of a leader and the various types of leadership styles in accordance with the
Hilton London...................................................................................................................................4
Review the concept of sustainable management and leadership style at the organization along with
the issue of sustainable leadership in the hospitality industry............................................................5
Highlight and differentiate the concept of sustainable management and leadership styles in the
hospitality industry with merits and demerits....................................................................................5
Explain the various factors that have an impact upon the concept of sustainable leadership in an
organization.......................................................................................................................................5
Analyze the various factors that have an impact upon the sustainability and structure in a hospitality
industry..............................................................................................................................................6
Provide a critical view upon the various changes in the management styles, in context to sustainable
tourism strategies...............................................................................................................................7
Evaluate the various current management and leadership hard and soft skills that provide proof for
service sector examples.....................................................................................................................7
Discuss the future management and leadership skills that are required by the service sector and the
ways in which they can be achieved..................................................................................................8
Explain the importance of the impact of sustainable management and leadership skills that are
required by the service sector and explain the ways in which they can be achieved using sustainable
tourism...............................................................................................................................................8
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10

INTRODUCTION
Leadership and management are a crucial part in every service sector organization.
Leadership and management is referred to the ability of leading and managing effectively in
order to search and develop the managers that can motivate the workforce to work with better
productivity and efficiency. Leadership and management are two terms that are important for
the functioning of an organization in a successful manner in order to achieve the goals and
objectives in a better way (Aboramadan and et.al., 2021).
The London Hilton is 28 floored hotel situated at Park Lane in London, UK. The hotel was
established in 1963 and falls under the category of hospitality sector organization under the
service sector. The study revolves around the leadership and management for service industry
in aspect of the London Hilton (Bhasin, 2019).
TASK
Explain the various classical management theories in aspect of hospitality industry.
The classical management theory comprises of theories developed by FW Taylor,
Henry Fayol and Max weber. All these theories are applicable in the service sector industries
and have a major role to play in the management of an organization. The various theories
developed that comprise of the classical management theories are explained below-
Max Weber- The application of management theory by Max Weber in service industry can be
defined as identification of the conceptual difference between the authority and power. As per
the theory developed by Max weber, there are three variants of power. The different kinds of
power identified by Max Weber are Bureaucratic, Charismatic and Traditional power (Chang
and Chu, 2020).
FW Taylor- The theory developed by FW Taylor as in the classical management of theory,
Taylor has identified four principles of scientific management that are applicable to every
organization even the ones that are a part of service industry. The scientific management
principles that were described by Taylor are as follows-
 Analysis of operational process of work.
 Identification of the task and its delegation accordingly.
 Establishing and maintaining a professional hierarchy in the organization.
 Remuneration being offered on the basis of the skills.
Henry Fayol- Henry Fayol has introduced 14 principles of management that are widely
accepted in the various organizations which belong to service sector. These principles were
introduced with the motive of smooth flow of work in the organization. The !4 principles of
henry Fayol are enumerated below-