Leadership and Management for Service Industries

Leadership and Management for Service Industries
LO4

• Introduction
• Compare & contrast different service industry organizations change management
systems & leadership in implementing change
• Conclusion
• References
Table of content

Introduction
When the organisation is looking for long term
sustainability in the marketplace then it is important for
every organisation to have direct emphasize on leadership
and management so that they can run their each operation
in an appropriate manner (Burke, 2018). Hospitality
industry comes under the service industry that work with
the aim of fulfilling the needs and wants of their guest and
customers in order to generate higher profitability.

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Lewin change management model on
Mandarian Oriental hotel &
Intercontinental Hotel
Kurt Lewin has proposed the model which helps in
maintaining the the change in the organisation which
includes three steps by which the individual can
determine the change management which is been
considered by the organisation.
Compare & contrast different service industry organizations
change management systems & leadership in implementing
change