Leadership and Management for Service Industry

Leadership and
management for
service industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
P1 Different classical management theories................................................................................3
P2 Role of leader and different leadership style..........................................................................4
P3 Review of management and leadership style.........................................................................5
P4 Internal and external factor that affect structure and management style................................6
P5 Current management and leadership hard or soft skill...........................................................7
P6 Future management and leadership skill required by service industry..................................8
P7 Different service industry towards change management system and leadership...................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The management is most essential and effective process in terms of handling, controlling,
supervising, directing and controlling with respect of service segment. It refers as multi tasking
type of task that is utilise organised form of organisation so that they can easily manage overall
workforce management and its performance in working environment in order to pursue optimum
objective through this service industry can accomplish easily (Aboramadan and et.al., 2021).
Whereas leadership is also one effective concept in business that construct group in proper
manner so that each individual can perform in more accurate and efficient manner in order to
achieve business goal. The industry of service refers as whole organisation perform in respect for
their consumer in order to deliver goods or services to filling their actual need. The chosen
organisation in this report is Hilton Resort. This is one of the leading service provider of
hospitality industry. The report aims towards different classical management theories along with
the role of leader and different leadership style. The report included review of management and
leadership styles. It also covers internal and external factors that affect management style. The
report included current management and leadership along with future management skill.
MAIN BODY
P1 Different classical management theories
As per the theory of management it is clearly define that manager of Hilton must aim
towards maximization of overall profitability of Hotel (Atkinson, 2019). They manage all
operation in more appropriate manner so that this will aid in order to enhance actual performance
of entity in order to facilitates complete sustainability in high competition market. The
management theory is most suitable for the betterment of employee to accomplish social,
economic as well as physical need. The classical theory is refer as Frederick Taylor, Max
Weber’s and Henry Fayol. This type of theory can be classified into three segment such as top
management, BOD and executive that convey objective in the entity. The middle manger inspect