Role of family members, care providers and external stakeholders in managing quality of services in a care home

Role Play
TASK 3

Role of family members of
service users in a care home
 Family members play very important role in managing quality of the services which
have provided by care workers in NHS. As a family member of a service user I have
to play some basic roles in a care home which have described as under:
 As a family member my major role is to give appropriate respect to the rights of care
workers of NHS.
 I have to provide appropriate information to service providers about the service user by
which they can provide appropriate service to patient (Healy, 2011).
 As a family member, I have to follow the all terms and conditions of the written
agreement which have signed between NHS and me.
 Communicating required information about the service user’s daily activities and life
styles to service provider is also a major role in family member.
 Payment of the health care services to NHS is considered as a role of family member of
services users (Collins, 2009).

Role of care provider
 Care providers play important role in providing quality service to
different patients of care home. I am working as a care provider in NHS.
My major roles are:
 Providing necessary services to patients as per their physical and mental
health is one of the major role of care provider.
 I have to assurer about the quality of the services.
 I needs to develop effective communication with family members of service
users for determining the basic needs and requirements of every patients
(Role of Health Care Providers, 2006).
 Review of the regular progress of physical and mental health of service users
is also major role of care provider.