Organization and Behavior: Effective Team Development at M&S

This presentation examines the development of effective teams within an organization, using Marks & Spencer (M&S) as a case study. It explores various types of groups, including formal, informal, primary, and secondary groups, and outlines the steps involved in selecting team members. The presentation details the stages of team development (Forming, Storming, Norming, Performing) and identifies factors that promote effective teamwork, such as collaborative decision-making, communication, leadership, and motivation. It also discusses dysfunctional teams, the importance of diversity, and factors that inhibit teamwork, like poor training and management. Furthermore, the presentation highlights the impact of technology on team functioning, including improved communication and decision-making. The conclusion emphasizes the significance of motivation, communication, and leadership in fostering effective team working. References from various organizational behavior and management resources are provided.

Organization and Behavior
Task 4

Introduction
 In this presentation, discussion is
made on the factors through which
effective team can be developed
within organization. Here, M&S has
been focused and information with
regards to group formation and
dynamics are includes.

Nature of Groups
There are basically 4 types of groups that been found at M&S. These
are as follows:
 Formal Group: This act as a team which is been developed by
management for executing the work.
 Informal Group: This set of group is developed by employee itself.
 Primary Group: It is a small group that makes interaction on
regular basis so that barriers and difficulties can be identified and
same can be overcome.
 Secondary Group: When employees of different outlets come
together for building relationship, then it is termed as secondary
group. M&S conducts party for developing same.

Cont...
Following are the step which are involved in selecting team
members:
 Management should understand the task and should
identifying the skills which will be required in
compleating the task.
 Discussion should be made with the head staffs and the
employees regarding the individuals who possess the
relevent skills.
 All the selected workers should be rated according to their
communication skills and abilities, it should be done by
the supervisors.
 All employees who possess the required skills should be
listed out for the development of the team.
 After developing team, members should be conveyed that
that the team consist of employees with all the required
skills. This will help them in boosting up.
 Personal clashes should be avoided.

Formation of Groups
Following are the Truckman team development stages:
 Forming: This is the initial stage at which team is formed within
mentioned organization.
 Storming: Afterwards, interaction between team member is
initiated through which coordination is developed.
 Norming: At this moment, team at cited firm develops strategy so
that mutual objectives of the team can be attained.
 Performing: Here, actual performance of group activity and
corrective decisions are taken for improvements.

Factors Promoting Effective
Team Work
Team dynamics: These are the psychological or unconscious
forces which affects highly on the performance and
behaviour of the team. Following are the few factors
which promotes the effectiveness of teamwork in the
organization:
 Collaborative decision making: All the members should
be involved in decision making. Individuals possess
different mind set and different way of thinking. It is very
helpful in knowing the different solutions for a particular
problem given by the team member.
 Communication: Proper and sound
communication need to be followed in
organization for boosting team work.
 Leadership: Appropriate leadership aids in uniting
team and hence promotes team work.
 Motivation: If proper motivation is present that it

Cont...
Dysfunctional Teams: In this the team will lack commitment
towards the work or they task they want to achieve. They will
also lack trust among the team member as a result the
coordination among them will not be efficient. In addition to
this, the conflicts among the member of the team will be high.
Thus, the desired goals and objectives will remain unattained.
Diversity: All the team is constituted by diversity of cultures,
talents and personalities. Which helps in developing
creativity, innovation, awareness and develops respect which
are very helpful in effective team work.

Factors Inhibiting Teamwork
 Poor training: If proper and adequate training is
not bee imparted that it can spoil the performance
of employees and hence inhibits whole team
work.
 Poor management of Diversity: Diversity at
workplace need to be managed as it can affect the
working relations.
 Rivalry/dispute: In case if team member possess
rivalry then it can makes an impact on the
working of both and affects team performance.

Impact of Technology on Team
Functioning
With the help of use of technology in team, varied benefits can be
attained through it. These are as follows:
 Effective communication
 Better Decision Making
 Completing work in due time
 Sharing of information in effectual manner
 Boosting of competency of employees

Cont...
Technology is very important for the improvement of the
organization and in attracting more and more customers. In
addition to this, firm should change or update their technology
timely in order to cop-up with the changing trend of customers.
There are many technologies which has proved to be effective in
improving the firms coordination and in improving customers
needs. Technologies like:
 computers
 mobile phones
 E-mail
 cloud computing
 groupware

Conclusion
 Hence, it can be articulate from this
presentation that effective team
working can be developed by
offering sound motivation and
communication. Also, appropriate
leadership is required so that
coordination can be attained in the
team.

References
 Cummings, T. and Worley, C., 2014. Organization development
and change. Cengage learning.
 Griffin, R. and Moorhead, G., 2011. Organizational behavior.
Cengage Learning.
 Hatch, M. J., 2012. Organization theory: modern, symbolic and
postmodern perspectives. Oxford university press.
 Smelser, N. J., 2011. Theory of collective behavior. Quid Pro
Books.
 Green-Raleigh, K., Carter, H. and Petrini, J., 2006. Trends in folic
Acid awareness and behavior in the United States: the Gallup
Organization for the March of Dimes Foundation surveys, 1995–
2005. Maternal and child health journal. 10(1). pp. 177-182.
 Hoon Yang, K., Lee, S. M. and Lee, S. G., 2007. Adoption of
information and communication technology: impact of technology
types, organization resources and management style. Industrial
Management & Data Systems. 107(9). pp. 1257-1275.

Thank You!!