Report on Information Technology Service Management

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Added on 2020-05-04

Report on Information Technology Service Management

Added on 2020-05-04

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1Information Technology Service ManagementNameCourseProfessorSchoolCityDate

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2Question3: what are the key enterprise level BPM initiatives? What are the positive/negative outcomes of adoption of those initiatives for organizations?One of the key level enterprise BPM initiative the BPM suites which has various components such as the process discovery and the scoping; the process modeling and design, workflow engines and the simulation and testing. Another is the process mapping and the documentation tool; Process analysis and simulation tool as well as the SOA integration which contains the mash application development. Advantages and disadvantage One of the advantage is that of cost efficiency. These initiative help the enterprise to maximize on their efficiency of the costs which they incur and the profit they are able to generate.There is also the advantage of business agility. The BPM is the nimble processes which organization respond through the learning aspect in the marketplace. Negative outcomes Even though these initiative provide benefit to the organization it has also been found to provide harm to the enterprise. One of the negative outcome is that they tend to limit on the innovations. This is the innovation which occur via the process management. There is less likelihood of the radical innovation which is less likely to take place especially in employing on the process management.Q.4 what are the key business process level BPM initiatives? What are the positive/negativeoutcomes of adoption of those initiatives for organizations?

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3One of the key business is analysis. This design the goal in order to achieve the breakthrough theperformance improvement via the process innovation. Another aspect is the execution, which should be planned in regards to what the business is wiling at the same time to digest. Another is the roadmaps initiative, which is the end to end view in regards to the current state of the operational areas in order to identify the process gaps and the non-value added work. Other initiative is the direction setting, which focus on the stakeholders on identifying on the strategic goals of what set the tactical direction. Positive and negative outcome of adopting the initiative Positive One of the aspect of adopting the initiative is that it leads to the staff satisfaction. The organization will able to continue to sustain rewarding working environment which motivate on the staff. It helps to develop focus to the customers. Savvy customers usually demand through the proof of the concept processes which could document on how their needs could be heard through the service web.Negative One of the disadvantage is the limited understanding of the existing business processes. There is a limited or no stakeholders support particularly to the business improvement. Q.5. What are the key implementation level BPM initiatives? What are the positive/negative outcomes of adoption of those initiatives for organizations?

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