This report discusses the development and changes in the oil and gas retail industry, including the supply chain history of petroleum, critical review of changes in downstream, petrol filling stations, customer behavior and response, and technological advancements. It explores the impact of technology on exploration, extraction, production, and refining, as well as the importance of price and safety for customers. The report also highlights the increase in petrol filling stations and the accessibility, eco-friendliness, and productivity of the industry.