1DELTA AIRLINES DISABILITY CASE STUDIESUtilitarianism Ethical TheoryDelta Airlines is one of the leading American airline companies that along with theother three giants constitute around 65% of the business of American airlines sector(Brueckner, Lee & Singer, 2013). Recently, the disabled passengers have filed a number ofcases and lawsuits against this airline giant as they were being mistreated by the organizationfor their physical disabilities. This controversy of Delta Airlines has been dealt in accordanceto the concept of Utilitarianism Ethical Theory. According to the concept of UtilitarianismEthical Theory, a deed is accepted as good and morally acceptable when it produces themaximum amount of benefit for the maximum number of people involved in the case. Thistheory deals with the concepts of Normative Ethics and classifies deeds as good, bad, moral,immoral for the larger involvement (Mill, 2016). The analysis is done based on economy ofthe work and states those incidents to be moral and fine that possess a beneficial result for themass. In accordance to the theory, business houses should focus on long-term gains thatwould benefit all the sections of the people who are associated with the brand either in adirect and indirect way. A utilitarian business should consider the wider perspective and beconcerned with the happiness and satisfaction level of most of the stakeholders in comparisonto the other modes of actions that could have been implemented (Gustafson, 2013).Considering the Delta Airlines Case of Disability Case, utilitarian theories state that most ofthe stakeholders associated are not happy with the result and so the case is not ethical in theeyes of the Utilitarian Theory. The unhappiness of the passengers lies in the unprofessionalbehavior of the airline in respect to their disabilities that ultimately lead them to file lawsuits.The employees of the airline are unhappy as they might lose their jobs due to insufficientknowledge and loss suffered by the organization. The owners and the stockholders areequally dissatisfied as they have lost over $2 million in compensation (Anitsal, Anitsal &Anitsal, 2017). The surroundings though are not largely affected as they are only facing the

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