Cultural Intelligence and Capability of Handling Complaints

Cultural intelligence and
capability of handling
complaints
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Table of Contents
Introduction................................................................................................................ 2
Summary and observation......................................................................................... 2
Analysis...................................................................................................................... 4
Recommendations...................................................................................................... 5
Summary and conclusion........................................................................................... 6
References................................................................................................................. 7

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Introduction
Background
Cultural capability is defined as the fundamental way of operating the workplace, the university,
as well as the community in an effective way. Cultural capability is a framework that is used for
measuring the effectiveness of people in building proper sustainability in terms of the business.
For maintaining cultural capability, it is necessary to follow some components such as valuing
culture, accountability and leadership, connection and engagement, respect, and cultural
responsiveness. Hence, the presence of these components along with cultural intelligence and
cultural self-awareness, can create safe work as well as social spaces.
Aim
The paper aims to provide a demonstration of the cultural capability aspect that should be useful
for creating safe space. In addition, it will also provide the effectiveness of cultural capabilities
in maintaining a culturally safe space. Furthermore, the paper will also provide some
recommendations that will help improve the safety of the space as per the situation.
Scope
The report will focus on the procedure of handling complaints in the workplace, and it will be
demonstrated briefly by watching the scenes of a video which is chosen for this context. Besides
this, another scope of this study is to understand the cultural capability aspects that should be
needed for defining the safe space of the workplace.
Summary and observation
Summary of the video clip
The video clip that has been selected for this study is a television show named Fawlty Towers,
which was created by John Cleese and Connie Booth (Wilson, 2018). The television show was
released on 19th September 1975, and it ended on 25th October 1979. The key characters that have
been presented in this video clip were John Cleese and Prunella Scales along with the several
characters named as Polly, Mr. Hartley, and Mr. Thurston and Mrs. Alice Richards. The
multimedia clip that has been chosen for this context is considered as an unsafe space as for
handling some different culture people it is essential to make such approaches which are briefly