The Developing Manager: Leadership, Motivation & Career Plan

This report provides a comprehensive analysis of developing management skills, focusing on various leadership and management styles and their applications within an organizational context, specifically Marriott hotel. It compares different management styles such as directive, authoritative, affiliative, and participative, recommending the adoption of democratic and participative styles for Marriott and Hilton hotels, respectively. The report identifies key leadership characteristics and emphasizes the importance of effective communication processes, including formal communication, within organizations. It also analyzes organizational culture, highlighting the shift from task culture to person culture in modern workplaces. Furthermore, the report includes a personal SWOT analysis to assess individual management skills, identifies strategies for motivating team members, and proposes a detailed career development plan, outlining the managerial and personal skills necessary for career advancement. The ultimate goal is to enhance personal and professional growth through targeted development and strategic planning.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Comparing different management styles..........................................................................3
1.2 Determining characteristics of leadership........................................................................4
1.3 Evaluating communication process..................................................................................5
1.4 Analyzing organizational culture and change in Marriott hotel.......................................6
TASK 2............................................................................................................................................7
2.1 Assessment of own management skill performance........................................................7
2.2 Analysis of personal strength, weakness, opportunities and threats................................8
2.3 Target to develop own potential and priorities objectives................................................9
TASK 3..........................................................................................................................................10
3.1 Strategies to motivate team members at workplace.......................................................10
3.2 Recommendation for improvement................................................................................12
Task 4.............................................................................................................................................12
4.1 Explanation about the own managerial and personal skill which support in career
development.........................................................................................................................12
4.2 Produce the career development plan.............................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
To become successful in life it is highly necessary to develop with the skills so as to
attain the heights and succeed with their career. Further, in an organization there must be
assessment for all the employees whether they are on the greater grade or on lower. This will
help them to grow in there career and perform with there task efficiently. They must organize
with several training sessions which help in brushing there skills and make them more efficient
in managing with the tasks (Galliers and Leidner, 2014). Moreover, all the people must learn
with new things so as to increase their level and can be an aid to boost there career. For this
report, the company selected is Marriott hotel and Thus, different management and leadership
styles are determined in an efficient manner. Further, assessment of individual skills is been
analyzed by adopting SWOT analysis tool and set with the targets to attain the objectives. At the
end, different managerial and personal skills are been stated which will help in developing the
career to a greater extent. Moreover, the development plan is been reviewed on the regular basis
so as to ensure with the best results.
TASK 1
1.1 Comparing different management styles
In an organization, large number of management styles are been adopted according to the
nature of their business. This assist in managing the operations of the company in an efficient
manner. Further, it is crucial for the firm to practice with an effective management style so as to
ensure high performance of the company. Some of them are studied in detail below:
 Directive- The main objective of this is to incorporate with the employees to take the
major decisions of the company. They highly motivates the staff members to perform the
task in an effective manner (Greenwood, Sanchez and Wang, 2013). Furthermore, they
organize with regular training sessions which will help in developing the skills and
knowledge to perform the task properly.
 Authoritative- In this they aim at providing with an efficient long term direction and
vision to the employees. This will help the them to perform with there task properly as
the objectives and targets of company are been stated clearly. They motivate there staff
member by giving them feedback for there work on daily basis so as to develop with
there performance at high level.

 Affiliative- They focus on developing with relationships among the managers and
employees so as to ensure harmony in the organization. This make that there are less
number of conflict situations at the workplace. Further, with an efficient situation
availing in the firm helps in motivating the employees to complete their work properly.
 Participative- It is considered as one of the most effective style adopted in the
organization. There main objective is to ensure active participation of every individual in
the company and in the decisions taken for it. Further, this enhances with the
belongingness of the individuals towards the company (Johnson, 2014). Moreover, they
motivate the employees by serving them with rewards for there best performance.
Thus, it can be said that each management style has its own set of targets and objectives
so it is crucial for the company to adopt with the one which best suits there working activities.
Further, it must be incorporated with there own objectives so as to ensure greater performance
level. In addition to this, the style adopted must be modified or changed according to the working
situations (Haimes, 2015). Thus, it is recommended that Marriott hotel must adopt with
democratic management style and Hilton hotel should practice with participative style at there
workplace.
1.2 Determining characteristics of leadership
A leader is a crucial person in the company which helps in leading the employees towards the
achievement of goals and success. Thus it plays an effective role in ensuring the coordination of
work and the target set for them. Further, it is important for the company to adopt with the best
leadership style which gives them best results and help in developing there business. Thus
following are the major characteristics of leadership which must be adopted by the leader of
Marriott hotel to become efficient:
 Must be reactive- It is important for a leader to give an immediate reaction to the
problem or any situations so that they can overcome with that and achieve there goals
properly. They must have on the spot answers for the questions which are been asked by
the staff member (Hwang and Ng, 2013).
 Adjustable nature- They must possess with the nature which can be modified with the
availing situations. They must maintain healthy relationships with the employees so that
they can lead them towards the success of the organization in an efficient manner.

 Efficient communication skills- A leader has to communicate with many people
whether they are inside the workplace or outside, so it is important for them to have a
good communication skills which help him to interact with the people effectively.
Moreover, they will be able to state the terms to the staff member clearly.
 Must be highly self confident- It is important that the availing leader of the company
must be confident enough in there workings so as to develop good impression on the
employees and outside people.
 Need to be energetic- They must be energetic so as to provide with positive vibes to the
people who are serving in the people. Moreover, they should motivate the employees by
sharing there experiences and skills so as to ensure with high capability of the people.
 Attain leadership quality- They must have high leadership quality which means he
should be efficient enough in leading the employees towards the attainment of the goals
of the company. Moreover, he must attain some power or charm which can help them to
make the workers complete with there work in an efficient manner (Lewis, 2015).
 Coordination- He must have the skill to coordinate the employees with firm objectives.
Moreover, they need to possess healthy relationships with every individual so that they
can reduce with the conflict situations in the organization.
 Interpersonal skills- They must be efficient enough in making one to one
communication with the employees or the higher authority. As he is the mediator
between the staff members and managers, so they must be clear enough in determining
there view points clearly.
1.3 Evaluating communication process
The process to transferring the information in the form of ideas, feelings, thoughts etc. from
one person to another is known as communication process. It is considered as one of the most
essential means to sustain there business properly. Further, the communication can be done in
two ways which involves verbal and written manner. The prior one refers to the one to one
interaction among the two or more people by there facial expressions and words (Jones and
Jones, 2015). On the other hand, written manner refers to the one in which the communication is
done by sending emails, letters etc. However, face to face interaction is high beneficial as they
are able to judge the facial expressions of another person and make them understand the data
properly. Thus, there are several types of communication styles which can be adopted by the

firm which involves emotion based, rational means, based on intuition etc. which help them to
convey there message to other person in an efficient manner. Further, in Marriot hotel they must
adopt with formal communication process at the workplace so as to transfer the data from one
person to another. This will also assist the company to develop with an efficient relationship with
the employees. In the Marriott hotel the decisions are taken by the top level managers and they
are been conveyed to the departments heads in the formal manner by organizing with a board
meeting or any other type of get together. They will further state the employees about the
information by involving with there team members and tell them the rules and regulations or
other information. In addition to this, if the workers need to convey there problems to the
management than they need to follow with the formal procedure by telling their views to the
manager and they will convey them to the higher authority. Thus, this will help to maintain
decorum of the workplace in an efficient manner.
1.4 Analyzing organizational culture and change in Marriott hotel
Organizational culture refers to the manner in which the things and operations are been
performed at the workplace. This will assist in determining the way the employees are been
treated and what is the environment availing in the organization. Further, this help to judge the
behavior of the people working in the organization. Moreover, this determines with the working
condition of the place which will help the coming candidates to judge the environment and can
develop with there interest towards the organization. The following are the major organizational
cultures followed in an organization:
 Role culture- In this the people are highly efficient in delegating with the authorities to
the people and making them works in an efficient manner. Thus, in this the power is been
derived by the position of the individual in the organization. Each person’s role is been
determined by the higher authority and they are having the power accordingly.
 Person culture- In this they give higher preference to the employees and give them
rights to take active participation in taking decisions. Moreover, the company organize
with training sessions for the staff members so as to develop there skills and knowledge
to achieve further success. They motivate the employees to perform the task in an
efficient manner and increase the efficiency of the company as a whole.
 Task culture- In this the company is only concerned about the completion of the work
irrespective of the rights given to the employees. They only bother about the work and

achieving the objectives of the company to a greater extent. Thus the policies and rules
are been developed looking at the objectives of the people rather than on the needs and
requirements of the employees.
 Power culture- In this the power is mainly in the hand of some people and they control
the activities of the company in an efficient manner. Further, there are less number of
rules and regulations in the firm. Moreover, they are known for making swift decisions.
Thus the higher authority maintain there power within some people and make sure that
they are able to manage the work in an effective manner (Hunt and Weintraub, 2016).
In the Marriott hotel, they are been adopting with the task culture in the organization. in
this they cared less on the part of employees and ask them just to complete with there work in an
efficient manner. This, has helped them to set up with there position in the industry. But with the
changing time and thinking of the people, it developed with the need to adopt with person culture
at the workplace as in the present time, market is highly focusing on satisfying the needs of
employees to a greater extent. Thus, due to this they need to practice with this culture in the
organization to retain the staff members for a longer time.
TASK 2
2.1, 2.2 & 2.3 converted in PPT
TASK 3
3.1 Strategies to motivate team members at workplace
According to the case study in the new restaurant in covent garden London I have various
kinds of roles and responsibility in the team. I have to handle the team member and manage the
activities and function of the restaurant so as desired objective can easily achieve. The cited
restaurant is the five star restaurant in the London which main objective to increase the numbers
of customer and deliver excellent quality of food product and services. For this objective I have
to develop an effective team and coordinate with team members. In this manner, motivation is
very important through which team member can improve their performance. Following are some
measures and strategies through which I can motivate team member in the organization-
 Monetary and non monetary rewards- This is very effective and important measure in
order to motivate employees fir higher productivity and performance. While employees
perform their job and responsibility in an effective manner then company appreciate their
performance in terms of money is known as the monetary reward such as bonus,

incentive, fringe benefits, compensation, effective pay etc (Scarbrough, Panourgias and
Nandhakumar, 2015). On the other hand non monetary reward increase the level of
responsibility a status of employees such as increment, promotion, higher responsibility,
increase status etc. By provide these monetary and non monetary reward, leader can
motivate team member in the restaurant.
 Training and development- By provide training and development opportunity to team
member, a leader can encourage and motivate them for higher productivity and
performance. With assistance of this program, employees can improve their knowledge,
skill, ability and capability (Zhao, 2015). This will assist them in improving their
personality and professionalism.
 Participation in decision making programs- This is the best criteria to motivate and
encourage the team member in the cited restaurant. In this manner, manager requires to
take participation of team members in the business decision making process. By this
employees can feel that they are important part of the business enterprise and their
participation in the management is also very significant.
 Organize employees welfare program- This is another effective strategy and measure to
improve the motivation level of employees in the organization. In this manner, manager
should organize the health and welfare program for employees through which they can
learn the criteria to manage the high level workload situation at workplace (Massa,
Farneti and Scappini, 2015). With assistance of this program, team member can reduce
their frustration and stress related to high work.
3.2 Recommendation for improvement
The covent garden London restaurant have major objective is to increase the number of
customer and earn maximum profitability by deliver excellent quality of product and services. In
order to meet this objective, manager require to take some managerial decision which support to
achieve this mentioned objective. Some recommendation are as follows-
 Organize training and development programs- This is very essential managerial decision
which support to achieve the organization objective. Under this, corporation should
organize training and development programs for employees so as they can learn new
skill, ability, knowledge and capability (Badewi, 2016). With assistance of this program,

employees improve their efficiency and performance at workplace. By this organization
can easily achieve the desired objective within a specific time period.
 Take participation of employees in the business decision making process- This is the
major and effective managerial decision which support in achieving the organizational
objective. In this manner, management should provide the importance to employees by
take their participation in the business decision making process (Chaicharoenthaweekit
and Jarinto, 2015). This strategy assist in encouraging and motivating employees for
higher performance.
 Use motivational tools and techniques- In order to achieve the desired objective,
motivation technique is another important supportive managerial decision of the
organization (Denny and et.al., 2015). In this manner, company should provide effective
incentive, fringe benefits, compensation , higher responsibility, promotion etc. This will
assist to motivate workforce for higher performance.
Task 4
4.1 Explanation about the own managerial and personal skill which support in career
development
As per the above entire discussion it has been ascertained that being a manager in the
Marriott hotel I have various kinds of roles and responsibility. In order to fulfill the same, I have
to use my various managerial skills such as communication, coordination, leadership, time
management skill etc. As per my own evaluation and analysis it has concluded that I have
various strengths such as effective communication skill which assist me in delivering my
knowledge to subordinates at workplace. With assistance of communication skill, I can able to
conduct team meeting and interact with employees in an effective manner. In addition to this, my
effective leadership skill and coordination skill assist me in developing productive team. By this
skill, I can effectively manage the team members and support them in accomplishing their
assignment. As per these my strength and positiveness I ma looking for opening my own hotel.
In this planning, my previous experience and strength will support me. However, I have also
some weaknesses such as lack of technical skill, time management skill etc. These weakness
creates barriers in my performance so I need to work on the same.

4.2 Produce the career development plan
As per the analysis of my personality and own contribution I have founded that I have
various weaknesses by which I am unable to fulfill my roles and responsibility in an effective
manner. In order to overcome my weaknesses, I require to develop a systematic career plan.
Following are my career development plan for overcome my weaknesses-
Development
Needs
Actions Plan Application Deadline
Technical skill In order to improve my
technical skill, I will attend
training and development
program where I can learn
various new methods and
concept to operate computer
and other technical equipment
at workplace.
This will assist in preparing
financial report and
customer records in the
hotel.
3-6 weeks
Time
management skill
In order to improve my time
management skill I will attend
global level personality
development classes. In
addition to this, I will attend
many workshops and seminars
through which I can gain the
new skills, knowledge and
inspirational thoughts.
This will assist in managing
the large numbers of
projects at a single time. I
can mange high workload
situation in an effective
manner by this skill
2-4 weeks
CONCLUSION
From the above report it can be articulated that it is very important for the company as
well as for the individual themselves to assess there skills and knowledge on the regular basis so
that they can go on greater heights and achieve success. It is been seen that to develop there

career it is highly crucial to grab with different opportunities so as to boost up there career in an
efficient manner. Thus, the person is responsible to evaluate with the strengths and weaknesses
in an effective manner so as to formulate with a development plan which may help to assess the
skills which are good in them. Moreover, it will also help to overcome with the weaknesses they
are availing. Further, they can join different workshops, training sessions etc, to brush up there
skills and grow in there career. At the end, it is also very important to monitor the plan on the
regular basis so as to maintain there efficiency on the regular basis.

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