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BIZ101 - Business Communications (pdf)

   

Added on  2021-07-07

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7/5/2021BIZ101-Business CommunicationsAssessment 2A: Report Outline and Source AnalysisTopic: Using Social Media in the workplace to communicate internally with staffStudent name: Minh Quang NguyenStudent ID: A00031860Lecturer: Mark VeigaWord count: 1091

Introduction:Nowadays, the use of Social Media to communicate in the workplace is an essential element thatcontributes to the systematic, effective functioning of every organization. The application,development, and mastery of this type of communication help to improve the interoperabilitybetween individuals in the organization, increase work efficiency, and help the organization operatesmoothly. The purpose of this Report Outline is to provide the reader with an overview of theapplication of Social Media in internal employee communication, which will be mentioned in thenext report. The target audience of the report is individuals who want to equip useful knowledgeabout business communication to serve the profession.Resource analysis:Resource 1:1.Forsgren, E., & Byström, K. (2018). Multiple social media in the workplace: Contradictions andcongruencies.Information Systems Journal,28(3),442–464.https://doi-org.torrens.idm.oclc.org/10.1111/isj.121562.Academic Journal3.This article refers to the investigation into the use of modern social media at work. In addition,focus on studying the influence of social media on linkages in all internal activities of theorganization.4.Applying the Five Reliability Tests:a.Authority: This article is copyright of Information Systems Journal which is the propertyof Wiley-Blackwell.b.Audience: This article caters to the professional audience. "The research reported in thisarticle studies the role(s) of social media in modern ways of working through an activitytheory lens" (Forsgren and Byström, 2018).c.Transparency: The authors provide practical research evidence from a variety of reliablesources.d.Objectivity: The author refers the impacts of use of social media at work and thecontribution of activity theory into research. Besides, offers a specific study of socialmedia usage in a Scandinavia' software development company.e.Currency: The information of this article was published in 2018.5.This resource is relevant to the report since the data provided a better understanding aboutinternal social media and how they help maintain cohesion within work activities.

Resource 2:1.Carlson, J., Zivnuska, S., Harris, R. B., Harris, K. J., & Carlson, D. S. (2016, January). SocialMedia Use in the Workplace: A Study of Dual Effects.Journal of Organizational and End UserComputing,28(1).https://link.gale.com/apps/doc/A439536384/EAIM?u=think&sid=bookmark-EAIM&xid=2a1cb7322.Academic Journal3.The article examines the relationship of intensity of social media use in the workplace tobetter understand its impact on three key behaviors in an organization setting: task-oriented, relationship-building, and deviant behavior. Since, raise a better understandingabout the social media's affect among employees. 4.Applying the Five Reliability Tests:a.Authority: This article was co-written by authors from US's universities, belonging to theJournal of Organizational and End User Computing of IGI Global publisher.b.Audience: Target audience includes educators in information technology, researchers,and practitioners in organizations.c.Transparency: This article aggregated information from various sources such asFacebook, Twitter, LinkedIn. Simultaneously incorporates a real-life survey fromstudents taking an online information system.d.Objectivity: Authors present arguments and objective evidence demonstrating theimpacts of communication technologies with parallel "dual effects" on individuals’behaviors in workplace.e.Currency: The information of this article was last published in 2016.5.This source is consistent with the report when specifically analyzing dual effects of socialmedia on employee’s behavioral performance.

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