An effective negotiation relationship management

Running head: SYSTEM MODELLING
SYSTEM MODELLING
Name of student
Name of university
Author’s note:

1
SYSTEM MODELLING
Table of Contents
INTRODUCITON TO NEGOTIATION RELATIONSHIPS................................2
TWO USER STORIES............................................................................................2
A USER GOAL TABLE...........................................................................................3
EIGHT USE CASE DESCRIPTIONS...................................................................3
USE CASE DIAGRAM WITH 10 USE CASES................................................10
DOMAIN MODEL CLASS DIAGRAM FOR NEGOTIATION
RELATIONSHIPS..............................................................................................................11
CONCLUSION TO NEGOTIATION RELATIONSHIPS...................................11

2
SYSTEM MODELLING
INTRODUCITON TO NEGOTIATION RELATIONSHIPS
In the negotiation relationship subsystem of CRMS, the contracts under negotiation
are primarily managed and administered. The negotiations are mainly for the sales
department, but it is also applied to several other negotiations like the debt negotiation,
buying negotiations, contracts negotiations, employment contract and salary negotiations and
several negotiating instances. The CRMS mainly handles the management and the progress
of the negotiations for ensuring significantly good relationships with the suppliers and other
business clients. The negotiations are significantly vital for the overall effectiveness of the
organizations. The effectiveness of organizations is primarily the product of all the activities
within any system, external and internal. The effective negotiation plans are critical for the
establishment of internal systems (people, functions, structure, measures and plans) as well as
the relationship of the organization to external system. The use of negotiation is significantly
critical for the optimization of performance of several internal activities and the external
activities. An effective negotiation relationship management could help the organization with
saving significant capital in the sales process and procuring process.
TWO USER STORIES
User story 1: As an employee in the client relations department and I want to use the
system for storing all the details of present negotiations under progress. I want to login into
the system and add the list of present negotiations and update the status of the negotiations.
User story 2: As the client manager of the organization, I would like to utilize the
system of the organization for viewing the list of the negotiation currently in progress and

3
SYSTEM MODELLING
then change the status of the negotiations for ensuring that the negotiations are handled
effectively.
A USER GOAL TABLE
User Goals Tasks Interfaces
Client relations
employee
Negotiate with
clients
Login into the
system
Record the
negotiation
details
Suppliers
Business clients
Client relations
manager
Manage the
negotiation
details
Login into the
system
Manage the
status of
negotiations
Suppliers
Business clients
EIGHT USE CASE DESCRIPTIONS
Use case description 1
Use Case Register
Summary The new Client relations employee registers in the system
Actor Client relations employee
Trigger The client relations employee inputs their personal details in the system
Primary Scenario The client relations employee inputs all the details in the system
Successful registration

4
SYSTEM MODELLING
Alternative Scenario Due to verification of details, the registration of employee is delayed
Exceptional Scenario Registration not successful as wrong details are provided
Pre-Conditions Registration successful and now the employee have their account for storing
details of leads
Post-Conditions Details of employee stored in the system
Assumptions None
Use case description 2
Use Case Login
Summary The new Client relations employee prompts the system for logging in
Actor Client relations employee
Trigger The client relations employee inputs their login details in the system
Primary Scenario The client relations employee provides their login credentials
Successful login
Alternative Scenario Login is unsuccessful as the employee is not registered

5
SYSTEM MODELLING
Exceptional Scenario Login unsuccessful as wrong details were provided
Pre-Conditions Login successful and the employee can input all the details of negotiations
Post-Conditions Login log is created in the system
Assumptions None
Use case description 3
Use Case Input details
Summary The new Client relations employee prompts the system for input form
Actor Client relations employee
Trigger The client relations employee inputs the clients details in the system
Primary Scenario The database shows the status of negotiations with the client
Alternative Scenario No present negotiations with the client
Exceptional Scenario Incorrect client details are provided
Pre-Conditions The employee makes all the required changes
Post-Conditions Login log is created in the system
Assumptions None

6
SYSTEM MODELLING
Use case description 4
Use Case Change negotiation status
Summary The new Client relations employee prompts the system for negotiation details
Actor Client relations employee
Trigger The client relations employee inputs the clients details in the system
Primary Scenario The database shows the status of negotiations with the client
Alternative Scenario No present negotiations with the client
Exceptional Scenario Incorrect client details are provided
Pre-Conditions The employee makes all the required changes
Post-Conditions Login log is created in the system
Assumptions None
Use case description 5
Use Case View supplier details
Summary The Client relations manager prompts the system for negotiation details
Actor Client relations manager

7
SYSTEM MODELLING
Trigger The client relations manager inputs the supplier details in the system
Primary Scenario The database shows the status of negotiations with the suppliers
Alternative Scenario No present negotiations with the supplier
Exceptional Scenario Incorrect client details are provided
Pre-Conditions The manager views the compiled report and prints the report
Post-Conditions Login log is created in the system
Assumptions None
Use case description 6
Use Case Update supplier negotiations status
Summary The Client relations manager prompts the system for negotiation details
Actor Client relations manager
Trigger The client relations manager inputs the supplier details in the system
Primary Scenario The database shows the status of negotiations with the suppliers
Alternative Scenario No present negotiations with the supplier

8
SYSTEM MODELLING
Exceptional Scenario Incorrect supplier details are provided
Pre-Conditions The employee makes all the required changes
Post-Conditions Login log is created in the system
Assumptions None
Use case description 7
Use Case Approve client negotiation
Summary The Client relations manager prompts the system for negotiation details
Actor Client relations manager
Trigger The client relations manager inputs the client details in the system
Primary Scenario The database shows the details of negotiations with the suppliers
Alternative Scenario No previous negotiations with the client
Exceptional Scenario Incorrect client details are provided
Pre-Conditions The employee makes all the required changes
Post-Conditions Login log is created in the system
Assumptions None

9
SYSTEM MODELLING
Use case description 8
Use Case Create invoice
Summary The Client relations manager prompts the system for negotiation details
Actor Client relations manager
Trigger The client relations manager inputs the supplier details in the system
Primary Scenario The database shows the status of negotiations with the suppliers
All the pending invoice of negotiations are prepared for suppliers and clients
Alternative Scenario No present negotiations with the supplier and clients
Exceptional Scenario Incorrect client and supplier details are provided
Pre-Conditions The employee creates the invoice
Post-Conditions Login log is created in the system
Assumptions None

10
SYSTEM MODELLING
USE CASE DIAGRAM WITH 10 USE CASES

11
SYSTEM MODELLING
DOMAIN MODEL CLASS DIAGRAM FOR
NEGOTIATION RELATIONSHIPS
CONCLUSION TO NEGOTIATION RELATIONSHIPS
Therefore, it could be concluded that the organization could use the CRM for
effectively manage the negotiation relationships with the clients and the supplier. The client
relations manager could gain significantly improved data about the negotiations with the use
of CRM.