Customer Internal Processes

BALANCE SCORECARD

Scorecard in business management
Scorecard in business management
A business scorecard is used by most of the managers in measuring the
performance of the business both;
• financially
• internal process
• customers
• organizational capacity
It is the presentation of business performance over time towards a
specific goal in order to track the execution of activities by the staff
within the organization

BUSINESS INFORMATION
Management information system
The business information selected for measurement
by the scorecard application is the management
information system, which comprises various
elements like;
• internal processes
• customers
• human resources
• finance
• organizational capacity.