Customer Requirement Analysis

Supply Chain Operation 1
Supply Chain Operation
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Supply Chain Operation 2
Contents
Executive Summary.............................................................................................................3
Introduction..........................................................................................................................4
Qualitative analysis of the heavy-duty spreader plant.........................................................4
Operations analysis..............................................................................................................6
Capacity Management.....................................................................................................6
Financial analysis.............................................................................................................8
Customer requirement Analysis......................................................................................9
Options for the strategic direction.....................................................................................10
Most Appropriate Managerial Actions..............................................................................12
Conclusion.........................................................................................................................13
References..........................................................................................................................14

Supply Chain Operation 3
Executive Summary
This report presents an operational analysis of a recycling center plant. The analysis is
presented in the form of a report to the RCC board. The report analyses the capacity and
profitability of the plant through qualitative analysis and goes ahead to further analyze the
operation from a qualitative perspective. The report analyses the current situation and presents an
analysis of possible managerial actions to take.

Supply Chain Operation 4
Introduction
Recycling center Corporation is a public company that specializes in trading and
recycling of scrap metal. The management feels that the Earnings before interest and taxes
decrease in 2013 and 2014 as a result of low returns from metal recycling. The income from
metal recycling is majorly generated through the work done by a heavy-duty spreader and the
overall efficiency of the metal scrap recycling process.
PART A
Qualitative analysis of the heavy-duty spreader plant
Important data;
Process capacity of spreader = 70 tons per hour
Spreader output = 2150 Kw
Spreader running time = 52 weeks a year, 5 days a week, 11 hours a day.
a) The capacity of the heavy-duty spreader in ton per week.
Processing capacity = 70 tons per hour
Running time = 55hours per week * 52 weeks =2860 hours per year
Waiting time = 11hours * 52weeks = 572 hours per year.
Breakdown and other mechanical failures time = 3hours per week *52weeks =156 hours
per year
Total productive time =2860 – (572+156) = 2132 hours per year