Salesforce: Project Management Plan for Communication System Upgrade

This project management plan details the upgrade of Salesforce's telecommunication infrastructure. The plan addresses the company's need for improved communication by implementing a new system including VoIP phones, updated computers, and a video conferencing system. The project scope covers planning, system analysis, design, installation, implementation, integration, and maintenance. The plan includes a work breakdown structure, cost analysis, and project budget. The project will be managed by distinct units including ICT, Finance, Sales and Marketing, and Human Resources. The document outlines milestones, schedules, and the roles and responsibilities of each management unit. The budget includes costs for hardware, software, and labor. The project's success is dependent on effective communication, financial control, and adherence to the project timelines. This project aims to modernize Salesforce's communication capabilities, improve efficiency, and support business growth.

Running Head: PROJECT MANAGEMENT 1
Project Management Plan
Affiliate Institution
Student
Date

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Introduction
Salesforce is a rapidly growing company that has been very busy for the last 8 years. The
company is a telemarketing company known to register new customers every day. With this
greater demand, the company has decided to find easier ways in which they can use to make their
communication easier. They have decided to do a system upgrade in which they are planning to
carry out their communication network issues. The company has been for a long time
communicating using the word of mouth. Therefore the idea is going to help the company to
have a very comprehensive system upgrade that will help them communicate without the need to
move from one office to the other. (Kerzner, 2018).
The project requires a complete plan of dealing with a high standard communication
system plan and is designed to ensure that there is an end to end communication lines within
offices. The communication lines include the use of VoIPs and the network infrastructure to
allow voice communication and system software for text messaging.
The Project Scope
This project entails that Salesforce will need to have a very strong communication
networks which will be used to reach out to the clients. Therefore, the project is designed to help
the company to at least have the best communication platform where its users can be able to
reach out to the clients and its colleagues without wasting too much time. The system is only
limited to communication and the business process model management. The project does not
offer the platform or the software in which the clients can use to remotely access Salesforce
company resources and services.
Milestones List

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Dates/Milestones Week1 Week2 Week3 Weeks4 Week5 Week6 Week7
Project Planning
System Analysis
and
Requirements
Design
System
Installation
System
Implementation
Integration and
Testing
Operations and
Maintenance
As shown from the above Gantt chart are the Milestone list which shows the data and
time that is required to complete the whole project. Every project must have a schedule in which
the dates where each phase of the project process will have to be completed. The phases of
project development are as discussed below in this report. (Hwang, & Tan, 2012).
Project planning: before the project is started, the participants will have to plan and
design how it should be undertaken. This means that the project layout and the budget must be
provided to help those of are implementing to figure out what is supposed to be done and what is
not.

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System analysis and Design: the system will have to carry out a survey process so that
the researchers will get time to go out to the field and collect data from the site. Liam in this case
as the researcher will have to carry out online research, benchmarking and revisits’ to various
companies where there has been an upgrade to the similar system to collect the data. The data
collected during the survey are then analyzed and are used to make the decisions.
System Design: the flow layout of the system is built such that there will be the hierarchy
and a smart design on how the system will ensure that the information are channeled through. It
is the flow of information in the system.
System Installation: this is the process in which the engineers are now send to the actual
place of work to go and layout the system as has been discussed in the previous system
development processes.
System Implementation: This is the phase where the system is now ready for the work.
The system is at its stage to be launched so that it can start working. The system is deployed to
the users for its first use.
System Integration and Testing: Here the whole system is tested to check whether the
whole system is working or some parts have not been connected properly. System testing and
integration is done to ensure that the migration into the new system is 100% transitioned to all
the system users.
Operations and Maintenance: System maintenance is a must to make sure that the
developed system is sustainable and reliable to its users. Salesforce workforce will be trained on
the troubleshooting and management issues so that in any case there is an issue with the system
they can be able to perform simple troubleshooting procedures.

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Work Breakdown Structure
Work breakdown structure is the way in which the project will be divided into some
smaller units of tasks. In this regard the project has been divided into the following units with
each unit assigned to a particular person or a group to perform. The following is how the work
has been broken down into: (Zwikael, & Ahn, 2011).
1. ICT Unit: The ICT team is responsible for carrying out the technical work and the
implementation of all ICT project tasks. It is headed by the ICT Manager
2. Finance Unit: Responsible for sourcing finances that are used to fund the project. It is
headed by the Finance Manager
3. Sales and Marketing Unit: Department responsible for undertaking sales processors and
laying out marketing strategies. Headed by the Sales and Marketing Manager
4. Human Resource Unit: the head of the human resource is the HR Manager. Its main work
is to ensure that there is a source of labor for the whole process of project development.
The work is subdivided into small units of work and will be assigned to the individuals
and must be completed within deadlines. These tasks include that right from the beginning of the
work implies that there are series of events to be completed within set deadlines. Task are broken
into drawing and designing the network plan, collecting all the requirements, Installations,
customizations, and Integration and Testing.
Cost Analysis
For every project to have its successful completion must incur a cost. Good projects are
always developed under an estimated project cost. In this report, the cost of this project has been
created based on the references made on the side of the total labor cost, the materials required for

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a successful completion of the project and any other miscellaneous expenditure that may arise in
the middle of the project. The budget estimated to be for the workforce has been considered as
the 30% of the total cost of the materials required to complete the project. The cost of materials
has been estimated to consume a total of $300000. Therefore miscellaneous expenditure in this
regard has been estimated to be 35% of the estimated budget of materials. (Fewings, &
Henjewele, 2019)
The budget has been approved by the office of the Financial Management and the
distribution of funds will be distributed in bids upon the creation of invoices by the suppliers.
There will be no money dispersed without the signature and the invoice offered by the supplier.
The payment made will be transmitted through automated project management system so that all
records are kept safe in the database management system.
Project Budget
Items/Equipment Price in USD Qty
Network Devices 600 20
IP phones
Computers 24000 20
Head phones 400 40
Video conferencing system 5000 1
Voice server 3000 1
Data servers 6000 2
Installation of software and
Upgrades
1000 All devices
Router with VPN 200 1

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Switches 800 4
PBX 100 1
Project Scope Management Plan
Each management has been given the mandate to perform its duties. Duties and
responsibilities has been made simple and clear to every department. Human resources is limited
to sourcing and restructuring the project workforce. The main work of this department is to make
sure that the provided timelines are met without fail. In case the workforce fails to complete the
task within the deadline set, they will have to answer it accordingly or face the penal code set for
this project.
Similarly, financial control management is responsible only with limitation to financial
transactions and financial managements and approvals. The work of the finance manager is to
receive and distribute funds following the set policies and standards based on Salesforce
financial management acts. All the transactions undertaken must be dully signed and approved
by the overall director of the Salesforce Company limited. (Heldman, 2018).
Sales and Marketing Management is the body in this project responsible for ensuring that
all the requite materials have been received and follows the payment processes by generating a
fully checked invoices from different suppliers for payments. It is the work of the sales and
marketing team to reconcile the payment schedules and forward them to be approved by the
CEO and then forward it to the finance office for the payments to be made.

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The ICT team are the people to ensure that communication processes are maintained in
its availability state until the project is done. They are in charge of all communication lines in
which the company is using to channel its information between the customer and the supplier.
They must ensure that there is a secure online payments modes which will help in the
implementation and keeping the records safe for future reference of this project.
Conclusion
In conclusion, this project entails different management section which needs to be
reinforce in order to allow full participation in the management of this project. Payments,
communication and requisition of materials and labor are the most important aspects for
completion of this report. This report helps to mitigate some issues such as the misappropriation
of funds and wastage of time by the workforce in the implementation process the project.

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References
Kerzner, H. (2018). Project management best practices: Achieving global excellence. John
Wiley & Sons.
Heldman, K. (2018). PMP: project management professional exam study guide. John Wiley &
Sons.
Fewings, P., & Henjewele, C. (2019). Construction project management: an integrated
approach. Routledge.
Zwikael, O., & Ahn, M. (2011). The effectiveness of risk management: an analysis of project
risk planning across industries and countries. Risk Analysis: An International Journal,
31(1), 25-37.
Hwang, B. G., & Tan, J. S. (2012). Green building project management: obstacles and solutions
for sustainable development. Sustainable development, 20(5), 335-349.