IT Project Governance in Health Care System

IT PROJECT GOVERNANCE IN HEATH
CARE SYSTEM
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Executive Summary
This paper has been developed with the purpose to analyze the IT
governance present in Worthington’s healthcare system. The approached
study will help to analyze the influence of IT systems into the field of
healthcare industry. This paper has effectively discussed about the
organizational goals as well as the key stakeholders of WHCS. From
which it is identified WHCS has implemented the IT services into the
infrastructure with the purpose to enhance the managing capabilities of
their operational activities. Followed by these identifications the issues
along with the mitigation approaches are also elaborated in this study
which will help to get a detailed idea about the strategies that will help to
improve the operational activities of Worthington’s Healthcare System.
Keywords: Healthcare system, IT project management, Plan view.
1. Introduction:
Followed by the rapid growth of technology it is determined that the application of
information technology holds an effective influence towards the betterment of the
organizational services of many delicate fields. Considering this identification this paper
has primarily focused on the analysis of the Worthington healthcare system which is one
of the significant example of IT application into healthcare industry (Schultze 2014).
While analyzing the case scenario it is observed that Worthington’s healthcare
system is one of the advance the system present in US which consist 27 healthcare
facilities. This is one of oldest US based healthcare organization that has taken several
initiatives towards enhancing their services for their customers. Followed by this while
analyzing the infrastructure of the organization it is noticed that it hs around 21000
staffs with virtuous expertise (Schultze 2014).
Apart from the above identifications it is noticed that Worthington has faced several
limitations too that has majorly influenced the effectiveness of their services.
Considering these aspect this report will cover a detailed analysis on the nominated
organization with the purpose to discuss the organizational goals of Worthington,
stakeholder analysis, issues present in Worthington healthcare system. Followed by
these discussion it will also cover a detailed discussion on the effectiveness of the plan
view software and the paper will recommend best practices for the organization as well.
2. Main business/organizational goals:
Worthington healthcare system was one of innovative approach at that time which
has primarily focused on the enhancement of the business operations. Since, the
infrastructure of the organization is very large and that has the capabilities to manage
the operational activities of 60000 admission per year and consists the capabilities to
serve their services to 3500 patient at a time. Followed by these discussion the
identified organizational goals on Worthington healthcare system is listed below:
ITSM Assignment Report – 2806ICT
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IT PROJECT GOVERNANCE IN HEATH CARE SYSTEM
 One of the primary objective of WHCS is to manage their operational data into a
centralized format (Schultze 2014).
 Along with this one of the significant objective of WHCS is to enhance the IT
system of the organization to improve the information management activities of
the organization.
 Along with this it is identified that initially the WHCS used to track their
activities by using spreadsheets (Schultze 2014). Followed by this identification
the CIO of WHCS has intended to develop the project management department
with the purpose to enhance their problem solving capabilities as well.
3. Key Stakeholder & their needs:
After analyzing the organizational infrastructure of WHCS it is identified that
Worthington healthcare system is consist of many stakeholders who plays major roles
into the operational activities of WHCS.
Stakeholder Need
Henry Richmond (Chief information
Officer)
After joining the organization CIO
decided to change the project
management process of the organization
with the purpose to enhance their
decision making and problem solving
capabilities
Vice President of application services Wants to reduce the work load of the
department by enhancing the project
management department of WHCS
(Schultze 2014).
Vice president clinical technology and
telecom
Wants to enhance the communication of
the process between the departments of
the organization.
Vice president- Cust0mer service and
governance
The primary objective is to improve the
interaction between the patients by
improving the IT service of the
organization.
Vice president –technology service The primary need to this department
management IT systems present into the
organizational infrastructure with the
purpose to make sure that they are
delivering their best for WHCS.
Director of information security officer Will analyze the data vulnerability of the
organizational data and will make sure
that the data present in the database are
secure.
4. Worthington’s state/issues of IT service:
After completion of a detailed analysis on the case scenario of Worthington’s
Healthcare system it is identified that there are several significant issues present which
holds major impact towards the operations of the IT services of WHCS. At the initial
stage of WHCS the organization had implement effective technologies into its
infrastructure which includes the implementation of help desk, data center as well as
server (Schultze 2014). Whereas, due to the decentralized nature of the organization
they have faced several limitations while performing their operational activities.
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IT PROJECT GOVERNANCE IN HEATH CARE SYSTEM
Followed by these considerations it is noticed that along with the technical limitations
of the organization the frequent change in the leadership has also impacted the
effectiveness of their services (Schultze 2014).
Along with these identifications it is also noticed that the past approaches of the
organization was not up to the mark as it was very time consuming process and due this
the organization has faced several conflicts while working. Considering the less
effectiveness of the traditional approached of WHCS it is observed that the development
of the project management department was also a huge failure due to lack of
communication and collaboration (Schultze 2014).
Followed by the above identifications it is also determined that the CIO has faced a
major dilemma while taking the initiative towards mitigating the identified problem.
Now focusing on the enterprise project management service it is observed that one of
the primary reasons behind the development of EPMS is to the unstructured
infrastructure of WHCS which has directly impacted the work effectiveness of the
organization.
After completion of the above analysis it can be stated that one of the major conflicts
are present in the IT system as the IT service of the WHCS are not effective at all due to
which they failed to delivered expected services to their customers. Apart from these
identifications it is recognized that one of the major factors behind the limitations of the
WHCS is the less effective objective alignment, poor IT resource management, lower
management of IT performance, poor leadership quality as well as poor collaboration.
Thus, it can be stated that in order to enhance the services of WHCS it is very essential
to mitigate these risks with effective mitigation approaches (Schultze 2014).
5. Suitability of the plan view software:
Followed by the above discussion it is identified that in the year 2006 the vice
president of project management department has introduced the application of plan
view into the operational infrastructure of WHCS. The only purpose behind this
implementation was to improve the portfolio management process of WHCS which will
help to improve the organizational activities as well. Followed by this identifications it is
observed that Plan View is an effective portfolio management tool that has the
capabilities to integrate the project management activities of the organization. The key
features of the Plan view tool are mentioned in the section below:-
 Integration- is one of the effective feature of Plan view which helps the
organization to effectively transmit the data between Microsoft and plan view.
Thus, it can be stated that this is a two ways integration.
 Request management- is also one of the essential feature of Plan view that
helps to effectively analyze the operations of the organization by checking the
status of the project, user request of the project, deputy requests.
 Resource management- helps to enhance the work effectiveness of the staff by
enhancing the capabilities of assigning work, developing the skills of the staffs as
well as development of the staff interest.
 Project management- is also one of the essential feature of Plan view that
helps to manage every single activities of a project which includes the schedule
management, scope management, workflow management, slippage management
as well as the resource management.
 Portfolio management- helps to supervise the task as well as helps to show the
performance data effectively.
 Budget management- helps to manage the cost of the project.
 Time management- helps to schedule the work in order to manage the time
while doing the project.
 Risk management- helps to determine possible risk as well as helps to mitigate
those risk with effective mitigation approaches.
Followed by the above identification it is observed that the initiative towards the
adoption of Plan view was very approachable however, due to the negligence of the
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