Issues of the Organisation

KNOWLEDGE MANEGEMENT IN
COLES PTY LTD
Assessment 1
1

Table of Contents
1. Organisation Obstacles.......................................................................................................3
2. SECI Model........................................................................................................................4
3. Mind Map...........................................................................................................................5
4. Issues of the Organisation...................................................................................................6
5. Ways in which Coles Pty Ltd will tackle its organizational issues....................................7
2

1. Organisation Obstacles
3
Obstacles faced
Coles Pty Ltd
Political
Obstacles
Inability to
capture
internal data/
information
Incapability to
capture
relevant
economic data
Inability to
develop
strategies
Growth related
challenges
Cultural
challenges

2. SECI Model
Experimental knowledge assets
 Absent
 Presence of care, trust and love
 Lack in energy, tension and passion
Conceptual knowledge assets
 Design
 Brand equity
 Product concepts
Routine knowledge assets
 Organizational routines
 Organizational cultures
 Know-how of daily operations
Systematic knowledge assets
 Database
 Patents and licenses
 Documents, manuals
4

3. Mind Map
5
Consulting Firm -
Rational for
Current Issues in
Capturing
Knowledge faced
by Coles Pty Ltd
Current KMS -
Zendesk
Lacks integrated
platform
Does not posses
capability to
print reports
Suggested
KMS-
Knowledgeowl
Capability to
integrate with
diversified
internal
departments
Supported for
businesses
Provides
dynamic
capabilities- such
as printing PDF
of reports/dataEvidence -
Competitors
gaining market
share
Falling sales in
diff. product
categories
Declining
margins/
declining profits
Statement of
Purpose -
Capturing &
Using
Knowledge
Gain marekt
share
Increase
competitive
advantage
Enhance core
capabilities

4. Issues of the Organisation
6
Issues
of Coles
Pty Ltd
Lack of
appropriate
KMIS
Lack of
trained
IT staffs
Lack of
database to
deal with
extenssive
data

5. Ways in which Coles Pty Ltd will tackle its
organizational issues
7
Coles Pty Ltd
Issues
Management
Analyse Political
and devise
strategies
Application of
expert KMIS
Train Personnel
for
Data/Information
Collection &
Analysis