Journal of Organizational Change Management

Running head: MANAGEMENT
Management of Fast Track Couriers
Name of the student:
Name of the university:
Author note:

1
MANAGEMENT
Introduction................................................................................................................................2
TASK 1 Identifying change requirements and opportunities....................................................2
1. Organizational objectives...................................................................................................2
2. Requirements for change....................................................................................................3
3. Link between change and objectives..................................................................................3
4. Current organizational state...............................................................................................4
5. Trends.................................................................................................................................4
6. Operational change requirements.......................................................................................5
7. Specialists to be consulted for identifying the change needs.............................................5
Task 2 Develop change management strategy...........................................................................6
1. Change goals......................................................................................................................6
3. Cost benefit analysis..........................................................................................................7
4. Categorization of the changes............................................................................................7
5. Risk analysis.......................................................................................................................7
6. Change management project plan......................................................................................7
Communication plan..............................................................................................................8
Education/training plan..........................................................................................................8
Project plan.............................................................................................................................8
Task 3 Implement change management strategy.......................................................................9
Session Plan.........................................................................................................................10
Conclusion................................................................................................................................11
References................................................................................................................................12

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MANAGEMENT
Introduction
Managing the operations is accounted to be an important role of the managers. This is
through the means of strategies, which helps in achieving the desired outcomes. Meetings
with the clients is a planned and reasoned action towards discussing about the effectiveness
and feasibility in terms of embracing the change for accomplishing the identified and
specified objectives (Hayes, 2018). Communication is one of the aspects, which helps in
achieving the change through the preservation of the cultural elements and values. This
assignment, takes up the example of Fastrack for enhancing the awareness of the
businessperson regarding the ways in which the changes are to be adopted and managed for
achieving large scale customer satisfaction.
TASK 1 Identifying change requirements and
opportunities
1. Organizational objectives
Strategic goals
 Expansion of business in the metropolitan areas for increasing the market share by
7.5% in the small to medium packages
 Development of integrated approach towards management of the distribution of the
packages through PDA devices and GPS
 Development of safe and congenial workplace environment (Fastcu.in, 2020)
Operational goals
 Testing of the distribution management system for ensuring smooth flow of the
implementation in the first quarter
 Expansion of the truck fleet by 8 trucks in a financial year
Human resource goals

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MANAGEMENT
 Facilitation of changes in the Human Resource functions
 Introduction of professional development training programs
 Reducing industrial relations problem
 Reducing lifting injuries (Fastcu.in, 2020)
2. Requirements for change
In spite of the GPS and PDA devices, the data is not properly transferred to head
office, which results in improper productivity reporting. The implementation of device lacks
strategic approach, which is evident from the distrust of the drivers in the process of manually
recording the time allotted towards completion of the tasks. Resentment was also one of the
features in the approach of the employees towards learning about the usage of the devices.
This issue aggravates the complexities towards producing reports, which is a difficulty in
terms of producing reports on the progress (Cameron & Green, 2019). All these issues set the
ground for change requirements, which was duly followed by the plan of allocating two
drivers per truck for ensuring efficiency in the process of loading and unloading. As a matter
of specification, the change was the installation of automatic lift gate on the back side of each
gate. The budget was also revised and estimated as $10000, which implied the system of one
driver per truck. According to this change, heavy lifting was averted, which enhanced the
ease of the drivers and workers in the process of loading and unloading the goods.
3. Link between change and objectives
Ineffective strategies towards operating the functions deviates Fast Track Courier
from the human resource goals. Dissatisfaction and distrust among the drivers regarding the
implemented devices degrades the workplace culture (Doppelt, 2017). Resentments towards
learning establishes contradiction for the objective of reducing industrial problems. Revision
of the budget can be related to the consciousness towards attaining financial flexibility in
terms of increasing the market share. Plans for duty location for the drivers can be correlated